Atousa Najafi

Hi@helpar,

Sorry about closing the ticket accidentally.

The provided URL is a single post page, see: https://share.zight.com/9Zu6lLkG

Would you mind sharing an event page URL with me?

Meanwhile, it would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

I also recommend clearing the cache if you have a caching plugin or setting.

Hi @rafix777,

It seems some text are missing in the German translation file, but you don’t need to make a copy from another language to have a more recent translation file in your own language. You can find the list of available languages and their files here: https://translate.www.ads-software.com/projects/wp-plugins/the-events-calendar/stable/

Please follow the steps below to translate those strings:

1. To start translating, click on German language under?Loco > Plugins > The Events Calendar.?
2. It’s important to click on?Sync?button before you start to translate.?This will update the translation file to the most recent version.
3. Then search for the string “label for list view” and “label for month view” and translate them, see:?https://share.zight.com/Qwuyqwdp
4. When the translation is done, click on the?Save?button.?
5. Clear the cache, and you should see the translation on your site.

See this article for more information: Loco Translate

Hi @adam56610,

May I ask what is the relation of “Rendre principal” with the categories?
How was it added/connected to the categories?

I can’t reproduce this issue on my test site, so I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @helpar,

The screenshot shows that you’re still using UTC timezone. In order for The Events Calendar to work properly, you must use a location-based timezone and avoid using UTC offsets.?Using UTC offsets?can cause problems?with Daylight Saving Time, event imports, and event data handling.

Moreover, the provided URL is a single post, not an event, would you mind checking it and sharing the correct URL with me?

Looking forward to helping you with this.

Hi @huubl,

We haven’t addressed the bug yet, you are right. We should close the ticket after reporting the bug, but it doesn’t mean we won’t update you once the issue is resolved.

Hi @nickrtm,

I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @sootsnoot,

I checked your site and I confirm that The Events Calendar was working fine. I also tested the search functionality on mobile, and it worked as expected, see: https://share.zight.com/7Kuw41zj

Regarding the 503 error when Force Login?is enabled, please note that troubleshooting issues related to third-party plugins/theme is outside the scope of support. You need to contact the Force Login?author or hire a developer for this.

Moreover,?we are not allowed to log into your account, so do not share any credentials, this is for us to follow the?WordPress Forum Guidelines.

Hi @michellepace,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one.?

Thanks.

Hi @michellepace,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Hang in there.

Hi @treibhaus,

I see some errors on your site console and I suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 
To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Hi @sootsnoot,

Do you experience this issue when you add shortcodes using The Events Calendar Shortcode & Block plugin? Please note that this plugin was not created by our team and for issues related to it, you’d need to contact the plugin author. Besides that, the Force Login plugin hasn’t been updated over the past year, which increases the probability of causing conflicts with other plugins.

Regarding the search functionality, do you experience this issue with the main calendar page provided by TEC? Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Hi there,

@lakinen69

Please check out this article: Translation Basics

If you’re also using WPML, share your website URL with me, and let me know which parts are not translating.

@wpodd

Would you mind sharing the direct URL to the page you’re having issues with and letting me know how can I replicate the issue?

@lakinen69, @wpodd

Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Hi @wanderfalke79,

I’m glad that my colleague could help you with this.

I’d be closing this thread, and please do not hesitate to bump a new thread on our way. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

If you have some time to review, that would be amazing!
https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

Hi @lukaevet,

I can confirm that we have an open bug ticket regarding this issue. I added your case to this internal ticket. Although I cannot provide you with an estimate, I will ensure that you receive an email when our developers address the issue.

We prioritize bugs by considering the number of users impacted as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

Internal Bug Ticket Reference: TECTRIA-405

Hi @rashidavc18,

For me to understand and learn more about your setup, could you provide the following version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version

Would you mind sharing the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Looking forward to helping you with this one.