Atousa Najafi

Hi @rdwebstuff24,

I’m going to share your case with our team to get some help, I’ll update you once I have further information.

Hi @underwooddesign,

The calendar on https://campbellsvillechamber.com/news-events/ was added using the “Essential Add-ons for Elementor” plugin, which is an independent plugin, and we have no integration with. While the calendar on https://campbellsvillechamber.com/events/ is the one added by The Events Calendar plugin, that is working fine.
So to resolve the issue, you’d need to contact the plugin author.

Hi @mhmmdsufyan,

I checked that staging site, and found out the event section was hidden by a line of CSS, see: https://share.zight.com/4guGwPRp

To resolve the issue, you should find and remove this CSS block:

.single-tribe_events .wp-block-post-content {
    display: none;
}

Let me know how it goes.

• This reply was modified 6 months, 3 weeks ago by Atousa Najafi.

Hi @mihue,

We have an internal bug ticket regarding this issue with ID TECTRIA-140, and I’ve included your specific use case in it to communicate it to our team.

We prioritize bugs by considering the number of users impacted, as well as how the bug impacts one’s ability to run an event/sell tickets. I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

I’m happy to help if any other questions are coming up around this topic, otherwise I’ll go ahead and close this ticket.

Internal Bug Ticket Reference: TECTRIA-140

Hi @mhmmdsufyan,

What happens to the edit page if you update TEC to its latest version? Could you share a screen recording or a screenshot from both back-end and front-end?

Would you mind sharing the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Looking forward to helping you with this one.

Hi @sigurros,

Do you use The Events Calendar CSV import feature? Would it work if you add the date manually to the titles? e.g.: “Super Concert 8/6/2024”

Would you mind sharing the CSV file with me?

Hi @sigurros,

We recommend using “pretty permalinks” ( %postname%) with The Events Calendar, you can read about that here:?Event Permalinks
?
I don’t believe there is a way to automatically append the event date to the event URL without customization. As it stands, there isn’t a built-in way to do this in the plugin other than you manually changing them.

About the issue that you’re experiencing, could you share the steps for replicating the issue?

Hi @marcizus,

You need to modify each view using their corresponding folder and files, see: https://share.zight.com/4gu86oRd

Hi @marcizus,

I tried to install the theme, but it failed, see: https://share.zight.com/geu75LRg

Would you mind switching to 2020 theme and checking if you can still replicate the issue?

Looking forward to helping you with this.

Hi @erichehl,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Hang in there.

Hi @mirarno,

Are you referring to the tooltip box that appears when hovering over an event in the Month view? See: https://demo.theeventscalendar.com/events/month/

If you’re using a caching plugin or settings on your site, make sure to exclude our files from being cached by following this article: <u>Cache Basics</u>

If that’s not the case, could you provide the following version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version

If possible, upload your site into a staging server and share the direct URL of the page you’re having issues with. Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Looking forward to helping you with this one.

Hi @themightymo,

Are you referring to the month date picker missing the accessibility label?
If so, we currently have an internal bug ticket regarding this issue, and our developers are working on it.?I don’t have a specific timeline as to when this issue will be resolved, but trust that our team is aware. Our team communicates updates and bug fixes in our newsletter and via our changelog.

Internal Bug Ticket Reference: TECTRIA-170

Hi @frank6tg,

I checked the provide link and noticed that the “Add to Calendar” dropdown list displays bullet points, is that the issue you’d like to resolved?

You can try this CSS override the style:

.tribe-events-c-subscribe-dropdown__list-item {
    list-style: none;
}

Hope it helps.

Hi @vanish9335,

Thank you for sharing the URLs.

I don’t see any error that causes this issue on your site. Could you reinstall The Events Calendar and check if it helps? Also try different Events template in Events > Settings > Display.

Besides that, I would recommend contacting your host provider (Studio by WordPress.com) and asking them if they have a caching setting. They need to exclude our files from being cached by following this article: <u>Cache Basics</u>

Meanwhile, you can request a demo on our site to test our products: https://demo.theeventscalendar.com/request-demo-site/

Hi @darkooo,

Could you please share a screenshot with us so we can better understand what you’re trying to achieve?

Looking forward to hearing from you.