Atousa Najafi

Hi @chenlu123,

Please note that the search only works for the upcoming events, so make sure to add some upcoming events.

For me to understand and learn more about your setup, could you provide the following version of the following?

1. PHP
2. WordPress
3. Theme and Version

Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

• This reply was modified 1 year, 1 month ago by Atousa Najafi.

Hi @artisanweb,

Thank you for sharing screenshots with me.

I see that you’re using the Classic Editor while my screen recording was from Block Editor.

Using Classic Editor you should be able to rearrange the tickets order, see: https://share.zight.com/kpueo67B

Do you perhaps have a caching plugin? If so, follow the article below and exclude our files from being cached: https://theeventscalendar.com/knowledgebase/caching-basics/

?Also, it would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

If none of the above helps, Would you mind sharing the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the?WordPress Forum Guidelines.

Hi?@neilorourke72,

I’m glad that I could help you with this.

If you have some time to review, that would be amazing!
https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

I’d be closing this thread, and please do not hesitate to bump a new thread on our way. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

Hi @neilorourke72,

You can enable displaying the comments form in?Events > Settings > General > Show comments. This setting adds WordPress’ basic commenting functions to your event listings.

Check out this article for more information: https://theeventscalendar.com/knowledgebase/settings-overview-the-events-calendar-and-events-calendar-pro/

Hi @siergiejten,

Could you please confirm that you’ve already tried the solutions in the following article? https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

For me to understand and learn more about your setup, could you provide the following version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version

—
Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

Hi @artisanweb,

You should be able to drag and drop tickets to change their order, would you mind letting me know if it works for you?

See: https://share.zight.com/jku81G9Y

For me to understand and learn more about your setup, could you provide the following version of the following?

1. PHP
2. WordPress
3. Event Tickets
4. Theme and Version

—
Could you share the direct URL to the page you’re having issues with? Please do not share any credentials, this is for us to follow the WordPress Forum Guidelines.

• This reply was modified 1 year, 1 month ago by Atousa Najafi.

Hi @skigirl1369,

Thank you for the update.

I’d be closing this thread, and please do not hesitate to open a new thread if you have any questions.

This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

Hi @joycegrace,
Once you switch to another ecommerce plugin such as WooCommerce, you need to recreate the tickets, as old ones remain connected to the previous ecommerce plugin and won’t be shown on the front-end.

You can see the same behavior on both Block and Classic Editors.

We recommend testing and choosing the ecommerce plugin before selling tickets band don’t change it during this time, this is to make sure that users can purchase tickets.

Hi @joycegrace,

This looks like a bug in our plugin with FSE themes such as 2023 or 2024. We already created an internal bug ticket for this, and I added your case.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

Internal Bug Ticket Reference: GTRIA-1052

Hi @joycegrace,

Unfortunately, we haven’t addressed this bug yet.

Although we are unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

Thank you for your patience. Hang in there.

Hi @joycegrace,

I checked the internal bug status, and it hasn’t been resolved yet. Rest assured that our developers will address the bugs according to the given priority.

We are unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

Hi @katefocs,

Location Search is one of the Events Calendar Pro feature.

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Hang in there.

Hi @mitys,

I’m glad that Tristan was able to help you with this.

If you have some time to review, that would be amazing!
https://www.ads-software.com/support/plugin/the-events-calendar/reviews/

I’d be closing this thread, and please do not hesitate to bump a new thread on our way. This is for us to track down topics/issues efficiently and for us to follow the WordPress Forum Guidelines.

• This reply was modified 1 year, 2 months ago by Atousa Najafi.

Hi @mirkoe,

Using CSS does exactly what you want.

Also, you can use the snippet that we have here: https://theeventscalendar.com/knowledgebase/changing-the-free-event-price-to-0-zero/

Best,

Atousa

Hi @mining2023,

Thank you for sharing the screenshot.

The screenshot shows that you’re using Elementor Happy Add-on for creating the calendar, see: https://happyaddons.com/docs/happy-addons-for-elementor/widgets/events-calendar/

In this case, you need to contact the third-party plugin support.

Native Elementor widgets for The Events Calendar are only available in Pro version, see: https://theeventscalendar.com/knowledgebase/native-elementor-widgets-for-events-calendar-pro/

Let me know if you have further questions.