Atousa Najafi

Hi @frankmanl,

I checked my own site, and I could go back further than 2018 without an issue. You just have to click on the year again, and it brings up more options, see: https://share.zight.com/WnupojB8

Let me know if you have further questions.

Hi?@theedigital,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

One of my colleagues will be with you shortly. We look forward to helping you out with this one. 

Best,

Atousa

Hi,

ISSUE #1

Based on the report, those are not errors, just an initialization log, which is pretty normal. If this option is enabled on WP > Events > Settings >?Debug mode,?kindly disable it.

ISSUE #2

Make sure to follow this article for API key troubleshooting: https://theeventscalendar.com/knowledgebase/troubleshooting-google-maps/

If the issue persists, there might be a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

If you need further assistance, could you provide the following version of the following?

1. PHP
2. WordPress
3. The Events Calendar
4. Theme and Version

Best,

Atousa

Hi @valquey,

The code worked fine for me. Make sure to paste the code in child theme functions.php file without modifying it, see: https://share.getcloudapp.com/mXuv8R8Z

If you’re using a third-party plugin for adding snippet, activate Default theme and check whether the link works or not.

Best,

Atousa

Hi @joycegrace,

I couldn’t find any reported bug regarding this, but I guess caching is involved.

Check out this article and configure WP Engine according to it: https://theeventscalendar.com/knowledgebase/wp-engine/

If you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

Best,

Atousa

Hi,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one.?

Best,

Atousa

Hi @simony87 @harwellian,

Since you have an active license and for us to help you better, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.  

One of my colleagues will be with you shortly. We look forward to helping you out with this one.?

Best,

Atousa

Hi @mrdoosey,

What you’re trying to achieve is not a built-in feature, and as much as we want to help you, it is outside the scope of our support, though you have some options for achieving this through customization.

Please view our full guide on customizations as well as our Developer Docs.

Since you have an active license and for us to help you better, if you have further questions, please open a Support Ticket on our Help Desk. Also, for us to follow WordPress Forum Guidelines regarding premium users.??

Best,

Atousa

Hi @svenkilcher,

I?suspect there’s a conflict that’s causing the issue here. It would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Best,

Atousa

Hi,

For Sep1st, I see this event: https://biads.org.uk/event2/drop-in-10am-12pm/

And for Aug 14th, you have the following events:

https://biads.org.uk/event2/goldthorpe-cafe-2/

https://biads.org.uk/event2/time-4-tea/

Do you have more events for these specific dates?

I couldn’t find any bug report regarding this, it would be good to test for conflicts. Could you follow the following steps?

1. Deactivate all other plugins except for The Events Calendar Plugins.
2. Switching to the Default theme.

Please read the Testing for Conflicts article before doing anything. 

To be safe, we’d recommend conducting tests and updates on a Staging Server. Also, please keep a working backup of your website.

Best,

Atousa

Hi @hmpgit,

I tried the code, and it worked for the past events.

Please make sure to follow this article for adding snippets to your site:

https://theeventscalendar.com/knowledgebase/best-practices-for-implementing-custom-code-snippets/

After adding the code, check the past events by entering the following URL in the address bar:

https://YOUR SITE URL/events/list/?eventDisplay=past

Best,

Atousa

Hi @cchristo,

The All Events link goes to the event list, which is an expected behavior.

You can use a redirection plugin to redirect https://outdoored.co.uk/events/ to https://outdoored.co.uk/outdoor-leadership-and-adventure-sports-courses/

Also for custom wording, check out this article: https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

For hiding the link, go to Appearances → Customize → Additional CSS and insert this Custom CSS there:

.single-tribe_events .epta-all-events.col-md-12 {
    display: none;
}

Best,

Atousa

Hi,

This looks like a bug in our plugin. We already created an internal bug ticket for this, and I added your case. Thanks for all the details. I will definitely pass it along to our devs.

I am unable to provide an exact date or time estimate for when this bug will be fixed, but you’ll be notified when there are any updates.

If you do have other concerns or issues you need help with, please create another ticket, as it helps us track different issues.

Again, thank you for your patience. Hang in there.

Best,

Atousa

—

Internal Bug Ticket Reference:

{TEC-4866}

Hi @cheryls,

It would be best to use a redirect plugin to redirect https://wpcuisine.com/audubon/events/ to https://wpcuisine.com/audubon/calendar.

Best,

Atousa

Hi @mosteckejezerom,

For some reason, this file elementor-icons.min.css is not loading on the events page, can you contact the plugin author and ask them about it?

Best,

Atousa