Hi @zavaboy,
You’re right! I’ve tried using the default WordPress themes and it worked. It probably has a conflict with the current theme the website is using. It’s using Custom Salient Child Theme of Salient by ThemeNectar. I also tried deactivating the plugins but it still didn’t work, so it’s probably with theme it’s conflicting. I hope you could help me with this.
Hoping to hear from you soon,
Audrey