austat

Thanks missveronica, your message went to junk so only just got it.
Will test tomorrow.

Just saw this, didn’t get any notification that you’d responded.
Your link takes me to a ‘prepurchase’ page for support, which isn’t correct, I’ve already purchased.
And then there is something about paying $249 for support – what does all that mean?
Can you let me know what you want me to do

Thanks Karen

Hey Champ Chamba, this thread has only been inactive for a while because your support team haven’t bothered to respond to my original message for months and now expect me to respond really quickly, and over a weekend. Give me a break here!!

How am I supposed to give you a screenshot of ‘previous’ things?
My search fields that I have setup in each users profile are:
– First name
– Surname
– Search Words
– Suburb/Town

So visitors to the page could use search boxes for both of those, or use the ‘Map’ to search by a location.

Now if they put in say ‘yoga’ into the search box, they will get anyone who mentions anywhere in their profile that they teach or have done ‘yoga’ anytime in their life, instead of finding a user that is currently teaching yoga.

Thanks, hopefully you can find a solution.
Karen

Its now been 4 months since I had any response from anyone and that’s all pre Covid-19 situation. Pretty pathetic service.
I’ll open a new support ticket and see if anyone exists out there.

So now its been over 4 weeks since I last got a reply – is there anyone out there able to assist me!

2 weeks and 4 days since I posted my reply.
Anyone out there???

As I said in my original message:

I’ve done the upgrade to Ultimate Member and my database as requested, and now have a single field for my search – is this right!!
So previously, as you’ll see on the page, I had search boxes for name, keyword, suburb/town.
Members completed these fields based on what they wanted the public to be able to search on.
But now it seems we have one field for everything.
So if I put in ‘yoga’, before I would have got everyone that wants to be found by someone searching for yoga, now we get anyone who has mentioned the word ‘yoga’ anywhere on their profile. They may not be a yoga teacher or working with yoga teachers, maybe when they were 10 they did a yoga lesson, but they still come up.

Hi, I missed the emails about this, they went into spam
My site does have WP Rocket installed, will that be affecting things, and how?
I cleared my browser cache, but nothing has changed.
Not sure if sending this reply will reopen my thread, look forward to further advise.

And now I have a huge space between these two lines:

[ultimatemember form_id=1364]
?Use the search box at the top of the map to search by Postcode / Town

Whole page is a total disappointment since this upgrade.

Found out how to get rid of the ‘type’ thankfully, but very limited range of things to add on. Still need help with rest.

When you go to look at this you won’t see the error messages as I have deactivated the plugin.
If you can send me an email address I can send you screen shots of the errors. Can’t see anywhere here to upload attachments.

Back again
I’ve got the search in the members area fixed, but the one in the public area isn’t. How do I allow anyone to search this directory?
I’ve got the Global site access set to ‘everyone’

thanks Karen

Ignore my question.
I’ve been into user roles and the tick for ‘view other profiles’ had disappeared.
I’m now fixing.

Your link took me to the prepurchase question page.
I’ve submitted there, hopefully they are ok with that, even though I have purchased.
Why can’t you discuss paid plugins? Paying for a product helps the developers.

Sorry, didn’t realise!