ausyed

Hi @navenu,

Thanks for reporting that issue! This week, we’ve received numerous reports of that update issue already. We’ll check and fix this asap.

Meanwhile, you can manually update the plugin by downloading the latest zip archive at divimode.com/account and uploading that zip file via the “wp-admin | Plugins | Add New” page. You do not need to uninstall the current plugin, but directly upload the new version. You will not lose any data during that manual update.

Of course, if you can wait a few days, you can also update the plugin once we’ve addressed the issue with our update server.

I’m so sorry for this inconvenience! Please reach out, if there’s anything else I can help with.

–
Regards,
Syed

Hello @thumbtackmarketing,

The latest version of the plugin is 3.0.11. May be the auto-updates won’t work because of the Divi update, you can manually update the plugin by downloading the latest zip archive at divimode.com/account and uploading that zip file via the “wp-admin | Plugins | Add New” page. You do not need to uninstall the current plugin, but directly upload the new version. You will not lose any data during that manual update.

–
Regards,
Syed

Hello @tiggybiggie,

Apologize for the inconvenience!

We have not received such issues recently and while debugging your website, I noticed that you are using an outdated version of the plugin. I would suggest you to please update to the latest version (3.0.11) and check for any errors.

Feel free to get back to me, in-case of any query.

–
Regards,
Syed

Hello @thumbtackmarketing,

Apologize for the inconvenience!

I debugged your website and noticed that you are using an outdated version of the plugin. There is a high possibility that the issue is because of using an old version. I would suggest you to please update to the latest version and check for any errors.

Feel free to get back to me, in-case of any query.

–
Regards,
Syed

Hello @ivokruchten,

Apologize for the inconvenience and for a delayed response!

I assume that you would like to trigger a popup from a popup and closing it on the click too. If that is the case, I would suggest you to use the following custom script.

<script>
(function() {
DiviArea.addAction(‘ready’, function() {
var area1 = DiviArea.getArea(‘#popup1’);
var area2 = DiviArea.getArea(‘#popup2’);

area1.get(‘a’).click(function() {
area1.hide();
area2.show();
return false;
})
});
})();
</script>

Feel free to get back to me, in-case of any query.

–
Regards,
Syed

Hello @navenu,

I would suggest you to check the version of the plugin, the outdated versions have bugs which are addressed in the latest version (3.0.11). In-case the problem exists, please share the hubspot script that you are using along with your website URL.

Feel free to get back to me, in-case of any query.

Regards,
Syed

Hello @sirdavidpaladin,

It seems like you are using an outdated version of the plugin. Since, the auto updates are still an issue which the team is working on. Meanwhile, you can manually update the plugin by downloading the latest zip archive at divimode.com/account and uploading that zip file via the “wp-admin | Plugins | Add New” page. You do not need to uninstall the current plugin, but directly upload the new version. You will not lose any data during that manual update.

Of course, if you can wait a few days, you can also update the plugin once we’ve addressed the issue with our update server.

I’m so sorry for this inconvenience! Please reach out, if there’s anything else I can help with.

–
Regards,
Syed

Hello @sirdavidpaladin,

Apologize for the inconvenience!

We are having some issues with the auto updates and would request you to manually update the plugin by downloading the latest zip archive at divimode.com/account and uploading that zip file via the “wp-admin | Plugins | Add New” page. You do not need to uninstall the current plugin, but directly upload the new version. You will not lose any data during that manual update.

Of course, if you can wait a few days, you can also update the plugin once we’ve addressed the issue with our update server.

I’m so sorry for this inconvenience! Please reach out, if there’s anything else I can help with.

–
Regards,
Syed

Hello @advi-factory,

I debugged the URL you shared but it is giving me a 404 error. If you can provide me the URL, I can work on the development tool and help you out with CSS code.

Feel free to get back to me, in-case of any query.

–
Regards,
Syed

Hello @grntrmd1800,

You can always download the free latest version from the website and can follow the steps mentioned in the above message.

–
Regards,
Syed

Hello @grntrmd1800,

Thanks for reporting that issue! This week, we’ve received numerous reports of that update issue already. We’ll check and fix this asap.

Meanwhile, you can manually update the plugin by downloading the latest zip archive at divimode.com/account and uploading that zip file via the “wp-admin | Plugins | Add New” page. You do not need to uninstall the current plugin, but directly upload the new version. You will not lose any data during that manual update.

Of course, if you can wait a few days, you can also update the plugin once we’ve addressed the issue with our update server.

I’m so sorry for this inconvenience! Please reach out, if there’s anything else I can help with.

–
Regards,
Syed

Hi @rubenyoung,

Thank you so much for your patience ??
Feel free to get back to us, in-case of any issues / query.

–
Regards,
Syed

Hi @ivangv,

Have you tried removing the css class “evr-close”? I would suggest you to do that and let me know, in-case of any query.

Regards,
Syed

Hello @stephanextragroup,

Apologize for a delayed response!

We had some issues due to the latest Divi update. However, everything is addresses and fixed. You are requested to download the latest version(3.0.8) manually. Feel free to get back to me, in-case of any query.

–
Regards,
Syed

Hello @awesomeflyingdude,

I see that you would like to create a global popup. Here’s our recommendation on how to handle that case:

Use Divis Theme Builder and create the Popup Section in any Template part (Header, Body, Footer). You can have Popups in any of those places, and naturally, these Popups are available in all pages that use the specific Template.
Option 3: You can even combine both methods if you have multiple Theme-Templates. First, create a global Popup Section. Next, edit your templates and insert that global Popup into all of them. If you have the choice, I recommend putting them into the Footer.

I hope I could give you some insights on how to use the free plugin to create globally available Popup.

–
Regards,
Syed