avabusiness

Thank you so much for your quick reply!

I tried the CSS in my additional CSS for the theme and it didn’t work. Then I reread your email and put it instead in the custom CSS for the email builder and it worked like a charm! Appreciate your assistance.

Thank you very much for your quick reply. This is resolved and I will close the topic.

As an aside, there was some confusion and miscommunication on what my client was reporting to me. Since we run email from the site through Google servers, these messages were showing up in her sent items as they circle through to be ultimately sent to me, which is fine and how it should be. The location of these emails, sent items vs inbox, was not made clear to me when she first mentioned and I initially raised the topic.

Thank you! I ran the tool and find all are indeed set. The only one missing is content-security-policy which I will look into through the link provided with the assessment.

Seems like a different snippet was failing. Disabled it (not required any longer anyway) and I am now able to update and add new snippets.

Resolved.

Again I appreciate your feedback. The site in question is only using the lite version and from what I see for issuing a ticket screen questions for the lite version must be directed through the WP Forum.

Thank you for your message.

I had already worked with the cache to make sure hosting is off, cleared it at many stages with the plugin, and also disabled the plugin (WP Fastest Cache) operating on the site and it made no difference.

Even creating a brand new form does the same thing. The options start off by having no default (radio button beside are all blank) and in viewing the form the first option appears in the dropdown window and the box is highlighted like it is selected. Then if I move an option or delete the contents of the first option to be blank it will automatically fill the radio button and again dropdown box is highlighted. This happens regardless of how many times I clear the radio button and clearing the cache before saving or after saving and with/without caching even available on the site.

Thank you so much for your quick response.

After some further investigation and testing it seems this issue seems to be browser related. The issue is presenting in Firefox on PC and Safari on MAC. But using Opera and Chrome on PC the border changes to black. Also I get different results on an Android phone (border changes to orange).

I use contact 7 on my own site and all client sites I build and I can’t recall ever seeing this happen.

Theme Inspiro (free version)
https://en-ca.www.ads-software.com/themes/inspiro/

I have been through the entire stylesheet for this theme and do not easily see anything relating to text, email or textarea on focus to explain the change in border presentation.

For plugins that relate to contact 7:
Column Shortcodes
Conditional Fields for Contact Form 7
Deactivating does not have any effect.

I have also reviewed the stylesheets for contact 7 and these 2 plugins and don’t see any code that affects.

Also using Classic Editor.

Other plugins do not have form capabilities within them.

I will continue to try and resolve this on my own however if you have any suggestions that would be so greatly appreciated.

Thanks again.

Resolved. It was only an issue in responsive mode within the customizer.

Thank you for your response. Unfortunately I am unable to give you an example at this time. The one item that had an issue my client has decided she doesn’t want to share it on FB, and a few others from the same line FB refused.

For now I think the ticket can be closed. If in the future I find the issue again I will create a new one.

Hello!

Thank you so much for your reply. It is most helpful and yes makes perfect sense.

I didn’t consider using body class to apply the custom CSS, I was looking more at category ID, and in some quick testing it works pretty well. Right now my client only has 2 pages that she is asking for customizing, so using body class in custom CSS is easy to apply. But I am wondering if there are any other options for when this gets to be a bigger project.

I was trying to filter the body class in a PHP if statement to apply the styling there, which would allow me to select on multiple pages as they arise, but couldn’t get it to work. If anyone has ideas there or has created something they would like to share that would be so appreciated.

In the meantime, I will use the suggestion above by plugin support to take care of the 2 pages.

Again thank you all for your help and guidance.

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I want to first thank you both for your time, and moreover patience, as I worked through this strange issue.

I do understand it is just code and that the other plugin that I created and installed works with CMB2 to create the metabox. That was actually very clear to me when I did that setup in January.

However, as I have mentioned at some point I did have ‘CMB2’ listed in my admin menu, how or why it was there remains a mystery to us all, and I think that is where my confusion lies and why I reached out. With it there I expected it to have an interface like other custom fields plugins I have used, to create more metaboxes if I needed, and once it was gone I thought I lost access.

Reviewing everything again I see it is indeed fine and working as it should. I will mark the ticket as resolved. And the plugin show up in my admin menu again, I will take a screenshot and send it on to you.

Again many thanks for setting this straight for me. Much appreciated.

Have an awesome day!!

It is definitely an interesting issue, one I have not seen before. I have had plugins change where their settings go to nest under Tools or Settings, but not completely disappear.

Yes I do still see and can populate the one metabox I created back in January along with the tracking plugin. Which is good because at least it is still working as intended. But as you see I don’t have access to CMB2 to create other metaboxes if I wanted to, or edit the details of this one.

Regarding user, there are 3 on this site and all of us are admins. I am the only one out of the 3 that is actually working on the technical parts of the site and log in regularly. The site owner did log on today but only to check WC stats and logged right back out. I also logged on as her as a test and still do not see this plugin in the admin menu.

Also, as I have mentioned I installed CMB2 on another site today as I wanted to run the same kind of scenario on that site with the tracking information, and on that site as well I can’t see it in the admin menu to set up the metabox.

I am thinking back on my day and I do know that it was in my menu at some point because I was doing a visual review of the admin menu. I updated WP to 5.6.2 and I am pretty sure I updated this plugin today as well, but unsure of what the previous version actually was.

So I was starting to consider it may have something to do with the update to WP 5.6.2 (the second site I talk about above also updated to 5.6.2 today), but now I don’t think that is the case either after running another test this evening. I have a client site that I don’t manage the updates on and she is very behind in updating WP and plugins. I popped on to her site and installed CMB2 V2.8.0 and it is not in the menus anywhere either. WP version 5.5.3.

As for minimizing the menu item for CMB2, I didn’t even know that was possible and if it is still wouldn’t explain why the same problem is showing in 3 different sites.

I was trying to find a previous version of the plugin to try but nothing was coming up in my searches. If you can provide I would be more than happy to install it and see what happens. Maybe there is a bug in the newest version in regards to inserting in the admin menu?

You have been absolutely fantastic in your prompt responses and I do greatly appreciate the assistance in trying to figure this out. I hope the additional information I provided is helpful on your side in targeting the issue.

I will leave the login details provided earlier as is in case you need to go back in to look around.

Ok now I understand what you are asking.

Here is what I followed:

https://www.damiencarbery.com/2020/01/add-tracking-info-to-woocommerce-order/

I created the plugin and installed it on the site making changes in the provider area, and I used the CMB2 plugin to create the metabox in the order. All worked well with several tests and nothing has been changed in this custom plugin since I installed it around Jan 3rd.

As mentioned CMB2 was showing in my admin menu up until sometime today and now it is gone. I hope this helps.

I will create a login to the site and send it through the private link you shared above.

Thanks again.

Is there a way to access that without the CMB2 in the admin menu? I don’t have that information recorded anywhere.

I would be happy to provide login credentials to the site if that would help (if there is a private way to do that).

Thanks.

Thank you for your speedy reply. I updated this plugin to V2.8.0 today and it was after that I noticed it was missing from the Admin menu. However, I do know it was there before the update because I was in there earlier.

I installed the plugin on another site a little while ago and again not showing in the Admin menu.