avashije

Ah, I solved this issue by choosing a different checkout page layout in my theme’s options.

Update: on my staging site, I disabled every single plugin except for Woocommerce and Woocommerce Stripe Gateway and deleted cache and the problem persists.

I had actually checked the inline option hoping that it would fix my issue, and it didn’t ??

Thank you for showing me the sample page….it looks fine there! Interestingly, the error only occurs about 50% of the time on my page, but the sample page you linked always looks good no matter how many times I refresh the page.

Thank you for your reply. Pasted below is my status report.

### WordPress Environment ###

WordPress address (URL): https://santafean.com
Site address (URL): https://santafean.com
WC Version: 5.2.0
REST API Version: ? 5.2.0
WC Blocks Version: ? 4.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.46 (Unix) OpenSSL/1.1.1
PHP Version: 7.4.16
PHP Post Max Size: 1 GB
PHP Time Limit: 70
PHP Max Input Vars: 5000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.33-0ubuntu0.18.04.1-log
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.0
WC Database Prefix: wp_4f48d70ce5_
Total Database Size: 44.49MB
Database Data Size: 35.98MB
Database Index Size: 8.51MB
wp_4f48d70ce5_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_4f48d70ce5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_ai1ec_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_ai1ec_event_category_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_ai1ec_event_instances: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_authors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_backups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_blocks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_block_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_block_pins: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_block_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_form_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_form_group_parameters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_form_group_xfields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_package_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_parameters: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_parameter_typedef: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_parameter_typeparams: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_templates: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
wp_4f48d70ce5_cjtoolbox_template_revisions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cmplz_cookies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cmplz_dnsmpd: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_4f48d70ce5_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_fbv_attachment_folder: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_options: Data: 5.44MB + Index: 0.14MB + Engine InnoDB
wp_4f48d70ce5_postmeta: Data: 10.52MB + Index: 3.03MB + Engine InnoDB
wp_4f48d70ce5_posts: Data: 13.19MB + Index: 0.52MB + Engine InnoDB
wp_4f48d70ce5_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_usermeta: Data: 1.52MB + Index: 2.00MB + Engine InnoDB
wp_4f48d70ce5_users: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_4f48d70ce5_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_4f48d70ce5_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_4f48d70ce5_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_4f48d70ce5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_wpml_mails: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_yikes_easy_mc_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_4f48d70ce5_yoast_indexable: Data: 1.52MB + Index: 0.61MB + Engine InnoDB
wp_4f48d70ce5_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_4f48d70ce5_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_4f48d70ce5_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_4f48d70ce5_yoast_seo_links: Data: 1.50MB + Index: 0.42MB + Engine InnoDB
wp_4f48d70ce5_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 944
custom_css: 2
customize_changeset: 35
flamingo_contact: 591
flamingo_inbound: 92
lp_incomplete_user: 151
lp_transaction: 420
lp-coupons: 7
nav_menu_item: 7
oembed_cache: 34
page: 31
popup: 2
popup_theme: 8
post: 160
product: 1
product_variation: 5
revision: 652
shop_order: 2
sidebar_instance: 20
thegem_client: 6
thegem_footer: 2
thegem_gallery: 4
thegem_team_person: 44
thegem_testimonial: 4
thegem_title: 3
vc_settings_preset: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (47) ###

ManageWP - Worker: by GoDaddy – 4.9.8
404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.0
Oakley Studio Traffic Reports: by Noventum – 1.1.0
Change WordPress Login Logo: by Boopathi Rajan – 1.1.6
Complianz | GDPR/CCPA Cookie Consent: by Really Simple Plugins – 4.9.12
Contact Form 7: by Takayuki Miyoshi – 5.4
CSS & JavaScript Toolbox: by Wipeout Media – 11.3
Custom Permalinks: by Sami Ahmed Siddiqui – 1.7.1
Duplicate Page and Post: by Arjun Thakur – 2.6.5
Easy Custom Sidebars: by Titanium Themes – 2.0.1
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Enable Media Replace: by ShortPixel – 3.5.0
Endo Custom: by Endo Creative – 1.0.0
301 Redirects: by WebFactory Ltd – 2.67
FileBird: by Ninja Team – 4.1
Flamingo: by Takayuki Miyoshi – 2.2.1
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Jetpack by WordPress.com: by Automattic – 9.6.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Leaky Paywall - Basic Shipping: by ZEEN101 – 1.7.0
Leaky Paywall - Coupons: by ZEEN101 – 1.9.4
Leaky Paywall - Gift Subscriptions: by ZEEN101 – 2.9.9
Leaky Paywall - MailChimp: by ZEEN101 – 1.9.1
Leaky Paywall - Multiple Levels: by Zeen101 Development Team – 1.3.0
Leaky Paywall - Recurring Payments: by ZEEN101 – 1.2.0
Leaky Paywall - Reporting Tool: by ZEEN101 – 1.4.0
Leaky Paywall - SimpleCirc: by ZEEN101 – 1.2.0
Leaky Paywall: by ZEEN101 – 4.16.0
Mailgun: by Mailgun – 1.7.7
Popup Maker: by Popup Maker – 1.16.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
TheGem Blocks: by Codex Themes – 1.0.3
TheGem Theme Elements (for WPBakery): by Codex Themes – 4.7.0
TheGem Demo Import (for WPBackery): by Codex Themes – 4.7.0
Use Any Font: by Dnesscarkey – 6.0.5
User Switching: by John Blackbourn & contributors – 1.5.6
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce Payments: by Automattic – 2.2.0 (update to version 2.3.0 is available)
WooCommerce Shipping & Tax: by Automattic – 1.25.11 (update to version 1.25.12 is available)
WooCommerce: by Automattic – 5.2.0 (update to version 5.2.2 is available)
Yoast SEO: by Team Yoast – 16.1.1
WP Mail Logging: by MailPoet – 1.9.7
Wordpress Page Widgets: by CodeAndMore – 3.9
Smush: by WPMU DEV – 3.8.4
Easy Forms for Mailchimp: by YIKES
Inc. – 6.8.4

Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.4.2
Zenbox Custom Code: by Zenbox Marketing – 1.0.0

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.1.9
All-in-One Event Calendar by Time.ly: by Time.ly Network Inc. – 2.6.8
FileBird Lite: by Ninja Team – 4.7.2
Insert Headers and Footers: by WPBeginner – 1.5.0
Wordpress Ad Widget: by Broadstreet XPRESS – 2.19.0
WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.7.1

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #8571 - /store/
Cart: #8542 - /cart/
Checkout: #8543 - /checkout/
My account: #8544 - /my-account-2/
Terms and conditions: ? Page not set

### Theme ###

Name: TheGem Child
Version: 1.0
Author URL: https://codex-themes.com/thegem/
Child Theme: ?
Parent Theme Name: TheGem
Parent Theme Version: 4.7.0
Parent Theme Author URL: 
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: thegem/woocommerce/cart/cart-shipping.php
thegem/woocommerce/cart/cart-totals.php
thegem/woocommerce/cart/cart.php
thegem/woocommerce/cart/cross-sells.php
thegem/woocommerce/cart/mini-cart.php version 3.7.0 is out of date. The core version is 5.2.0
thegem/woocommerce/cart/proceed-to-checkout-button.php
thegem/woocommerce/cart/shipping-calculator.php
thegem/woocommerce/checkout/form-billing.php
thegem/woocommerce/checkout/form-checkout.php
thegem/woocommerce/checkout/form-coupon.php
thegem/woocommerce/checkout/form-login.php
thegem/woocommerce/checkout/form-shipping.php
thegem/woocommerce/checkout/payment-method.php
thegem/woocommerce/checkout/payment.php
thegem/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0
thegem/woocommerce/checkout/terms.php
thegem/woocommerce/checkout/thankyou.php
thegem/woocommerce/content-product.php
thegem/woocommerce/content-single-product.php
thegem/woocommerce/content-widget-product.php
thegem/woocommerce/global/breadcrumb.php
thegem/woocommerce/global/form-login.php
thegem/woocommerce/loop/loop-end.php
thegem/woocommerce/loop/loop-start.php
thegem/woocommerce/loop/orderby.php
thegem/woocommerce/loop/pagination.php
thegem/woocommerce/loop/price.php
thegem/woocommerce/loop/rating.php
thegem/woocommerce/loop/result-count.php
thegem/woocommerce/loop/sale-flash.php
thegem/woocommerce/myaccount/form-edit-account.php
thegem/woocommerce/myaccount/form-edit-address.php
thegem/woocommerce/myaccount/form-login.php
thegem/woocommerce/myaccount/form-lost-password.php
thegem/woocommerce/myaccount/form-reset-password.php
thegem/woocommerce/myaccount/my-account.php
thegem/woocommerce/myaccount/navigation.php
thegem/woocommerce/myaccount/orders.php
thegem/woocommerce/order/order-details-customer.php
thegem/woocommerce/order/order-details-item.php version 3.7.0 is out of date. The core version is 5.2.0
thegem/woocommerce/order/order-details.php
thegem/woocommerce/product-searchform.php
thegem/woocommerce/single-product/add-to-cart/external.php
thegem/woocommerce/single-product/add-to-cart/grouped.php version 4.0.0 is out of date. The core version is 4.8.0
thegem/woocommerce/single-product/add-to-cart/simple.php
thegem/woocommerce/single-product/add-to-cart/variable.php
thegem/woocommerce/single-product/meta.php
thegem/woocommerce/single-product/rating.php
thegem/woocommerce/single-product/related.php
thegem/woocommerce/single-product/review.php
thegem/woocommerce/single-product/tabs/additional-information.php
thegem/woocommerce/single-product/tabs/description.php
thegem/woocommerce/single-product/tabs/tabs.php
thegem/woocommerce/single-product/title.php
thegem/woocommerce/single-product-reviews.php
thegem/woocommerce/content-product_cat.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 22
Oldest: 2021-04-10 12:17:36 -0600
Newest: 2021-04-22 14:44:15 -0600

### Status report information ###

Generated at: 2021-04-22 20:10:30 -06:00

I’m seeing this issue on iPhone 8 plus, ios 14.4.2. If I can’t resolve this issue, I’ll have to find another plugin today that uses stripe in woocommerce checkout. Please help! thanks

Thank you!!

Thank you for looking into this. I see now that when I inspect on Safari from my iPhone, the image is resized. However, when I resize a desktop browser screen to a narrow width, the image does not change resolutions (tried in Firefox, Chrome and Safari). I tried reloading the page at the smaller size as well as clearing my browser histories, but to no avail. Please let me know what you think.

Thanks,

Ava

Hi,

Could you please help me in determining if my plugin is working? Here is the page I am testing, but I see no change in the Natural Image size when I hover in the web inspector after resizing the screen.

https://test.santafecanyonroad.net/artists/carol-anthony