avb3

I appreciate the response, but am uncertain why this is an issue only since the update, why the plug-in works on default, and no longer as the optimized setting. My other sites on cloudflare do not seem to have the issue (which is where rocket resides, not on my site). This is the first site I have tried Presto Player on any site.

Is this going to be a standard fix that the wp.i18n script will need to be moved?

• This reply was modified 3 years, 6 months ago by avb3.

First of all, the notice you gave was exceedingly short. I’ve had other platforms that were changing their business model, but which gave months advance notice. People rely on their websites, and web developers do not check back every day to see what might be new. What a horrendous action.

Secondly, why didn’t you consider a phase out period for existing users or, grandfather them in? New users would be going to the new model. I bought a tool for multiple websites on exactly that premise. The developer gave significant notice of a substantial price increase, but all existing users were given a chance to buy a lifetime subscription at a greatly reduced rate. He had a huge uptake on that, used the cash flow to develop a better product, and new users pay the higher rate. He kept in continual contact with users via a Facebook page, and still does. He welcomes suggestions for improvements, gives timelines for features, and attempts to respond to trouble issues. He has a very loyal following as the results of keeping in touch with his clients/users all along.

It may not be too late for you to recalibrate your strategy. You really need to do damage control now, as new users see all the negative stars. You really need to find a way to address this. Of course you need to make revenue off the product, but consider giving existing users a lifetime subscription and a low rate. You may get many back. The example I gave the developer went from a $249 lifetime license which was converted to $499/lifetime and $249/year option.

However, he offered existing clients a short, 2 week special of $89 for a lifetime license. It was an amazing deal, but almost everyone took him up on it (duh!). Since then he has continued adding great features. The goodwill he captured still resonates to this day.

Compare what he did, to what your company did. One caused nothing but positive feelings, and yours? You know that answer.

Not sure how to add images here, but these are the links. Hope it is the images you are looking for:

View post on imgur.com

View post on imgur.com

You will note I am using Brizy as the page builder.

I had to install WP Mail SMTP to get it to work. May I suggest you advise users that there are extra steps required?

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Gosh, I thought I had tried that many times, and it didn’t work. Now it does!

Thanks for the reply. I appreciate the screenshot, and should have included one in my question. Very helpful.