averta support
Forum Replies Created
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Hi,
Thank you for choosing Master Slider.
Please update your plugin to the latest version.
If you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Script errors blocking slider text?Hi,
Thank you for choosing Master Slider.
I guess there is a conflict between your plugins.?
Please deactivate all the installed plugins, then reactivate them one by one. After activating each plugin, check out and see if the issue persists.
Also, you can select the default theme and check out again. It’s possible that your theme is causing an issue.If it wasn’t resolved, please visit our support center and create a new ticket. Our support staff are there to give you the best possible assistance:
Free Support Forum (WordPress) :
https://support.averta.net/en/item/master-slider-wordpress-freePro Support Forum (WordPress) :
https://support.averta.net/envato/support/item/master-slider-wordpress-pluginRegistration :
https://support.averta.net/envato/registrationPlease do not hesitate to ask any other questions.
Best,
Hi,
Thank you for choosing Master Slider.
Please visit our support center and create a new ticket. Our support staff are there to give you the best possible assistance:
Free Support Forum (WordPress) :
https://support.averta.net/en/item/master-slider-wordpress-freePro Support Forum (WordPress) :
https://support.averta.net/envato/support/item/master-slider-wordpress-pluginRegistration :
https://support.averta.net/envato/registrationPlease do not hesitate to ask any other questions.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master Slider Image disappearsYou are very welcome @pigchen ??
If you are satisfied with Master Slider and our services, please take a moment and give Master Slider a review. We would greatly appreciate it:
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Schedule slidesHi John,
Thank you for choosing Master Slider.
We don’t have this option on Master Slider.
If you need any further information, please let me know.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master Slider Image disappearsHi,
Thank you for choosing Master Slider.
You have Jetpack plugin on your website and some options on its settings, are related to Image Optimization. These options use LazyLoading and it conflicts with Master Slider.
Please go to Settings and disable those options.If you need any further information, please let me know.
Have a great weekend.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Error message after update wp 5.2Hi,
The issue is fixed now and you can update your Master Slider Pro to the latest version: 3.2.14
If you need any further information, please let me know.
Best,
Hi,
Thank you for choosing Master Slider.
The problem is about some capability issues. Here is what you need to do to fix this, please download and install members plugin and read this page:
https://support.averta.net/en/knowledgebase/allow-restrict-user-access-master-slider/Please let me know the result.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Change background colorHi,
Thank you for choosing Master Slider.
Go to Master Slider > Slider Settings and on Appearance section, change the background color.
You can check out this screenshot:
https://support.averta.net/en/wp-content/uploads/Background_Color.jpgIf you need any further information, please let me know.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Full-width slider on mobileHi,
Sorry for the delay in replying.
To achieve the best functionality and design in mobile, please check out the below documentation:
https://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+GuidelineIf you need any further information, please let me know.
Have a great weekend.
Hi again,
Sorry for the delay in replying.
No it’s ok to do that.
Please do not hesitate to ask anything else.
Have a great weekend.
Hi,
As we have investigated your website, it seems one of the generator tags could not be printed properly, we strongly believe it’s caused by plugin conflicts.
In order to isolate and find the issue, please try to deactivate all plugins on your website.
If that resolved the issue, reactivate each plugin individually until finding the cause.Otherwise, switch your theme to default WordPress themes and check it out again.
If you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Error message after update wp 5.2We have just released an update.
Please update to the latest version.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master Slider Slide InfoHi again,
I guess there is an error on your page.
Please create a new ticket on our support forum:
https://support.averta.net/en/item/master-slider-wordpress-free/Our technical staff will assist you there.
Have a nice time.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Fails to use httpsHi,
Thank you for choosing Master Slider.
It redirects to https automatically.
Open all of your sliders and save them, URLs will redirect to https.If not, you can go to Settings > Replace tab and fill Search for with http, and Replace with https
https://support.averta.net/en/wp-content/uploads/Replace_HTTPS.jpgIf you need any further information, please let me know.
Best,