averta support

Hi,

Thank you for choosing Master Slider.

There is no way to do that and those two files will be loaded.

You can use optimization plugins like Autoptimize plugin.
In this way, files will be merged and load once, so it won’t decrease the loading time.

If you need any further information, please let me know.

Best,

Hi again,

You need to register to our support forum by using this link:
https://support.averta.net/en/login/

Have a great weekend.

Hi,

Thank you for choosing Master Slider.

We tested that and it works fine for us. The page you sent, doesn’t have any slider.

Please create a new ticket on our support forum:

https://support.averta.net/en/item/master-slider-wordpress-free/

Have a great weekend.

Hi,

Thank you for choosing Master Slider.

It seems that you added an empty paragraph with WPBakery before Master Slider. Delete that and it will be fixed.

If you need any further information, please let me know.

Have a great weekend.

Hi again,

We tested that and there was no problem. We could add slide info at the bottom.

If you are using Master Slider Pro, you are able to use one of these premade sample sliders:
https://support.averta.net/en/wp-content/uploads/Screenshot_2019-05-02_13.07.34.jpg

If you need any further information, please let me know.

Best,

Hi,

Please create a new ticket on our support forum:

https://support.averta.net/en/item/master-slider-wordpress-free/

Our support staff will assist you there.

Best,

Hi,

Thank you for choosing Master Slider.

It seems that you changed the slider to Layer Slider.

If you still want to use Master Slider, please activate it and provide me with more information.

Best,

Hi,

Thank you for choosing Master Slider.

It works for me. Please check out the screenshot:
https://support.averta.net/en/wp-content/uploads/Screenshot_2019-04-28_12.03.48.jpg

If you have any further questions, please let me know.

Best,

Hi,

The link you sent is down. Please provide me with a screenshot or check out the link again.

Hi,

Thank you for choosing Master Slider.

Please provide me with the link of your website (the page that includes the slider)

Looking forward to hearing from you.

Best,

Hi again,

You can safely deactivate the Members plugin after you did what I said and there would be no problems.

If you need any further information, please let me know.

Hi,

Thank you for choosing Master Slider.

The problem is about some capability issues. Here is what you need to do to fix this, please download and install members plugin and read this page:
https://support.averta.net/en/knowledgebase/allow-restrict-user-access-master-slider/

Please let me know the result.

Hi again,

We tested that and everything was fine on our side. So it is better to create a new ticket here:
https://support.averta.net/en/item/master-slider-wordpress-free/

Our support staff will help you there.

Have a great weekend.

Hi,

Thank you for choosing Master Slider and sorry for the delay in replying.

I couldn’t find the slider on the link you sent. You can add that on a test page, so we will check it out.

If you need any further information, please let me know.

Have a great weekend.

Hi,

Thank you for choosing Master Slider.

Please check out this documentation:
https://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+Guideline

If you need any further information, please let me know.

Have a great weekend.