Avi

Dear @viadiva,

Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you’ve experienced with the Responsive Menu plugin after the recent update. I understand the situation, especially since you’ve relied on our plugin without any problems for years.

I want to assure you that your experience is important to us, and we are committed to resolving this issue promptly. We will ensure your issue is resolved as soon as possible.

As an alternative, try enabling the wp_footer hook from the Responsive Menu settings. Simply, navigate to the Responsive menu settings, under the advance tab you can click on the checkbox next to Use wp_footer hook.

If it doesn’t solves the issue, allow us a chance to help you. To help us investigate and fix this issue as quickly as possible, could you please provide us with some additional details about the problem you’re encountering? Specifically:

• The version of WordPress and Responsive Menu plugin you are using.
• Any recent changes or updates made to your website before the issue occurred.
• The theme and any other plugins you are using that might be affecting the menu.
• Provide the URL of the affected website

We genuinely appreciate your patience and understanding. Our team is dedicated to improving our plugin and making sure it works flawlessly for all our users. If given the chance, we are confident we can get the Responsive Menu plugin working perfectly on your site again.

Thank you for being a valued user, and we look forward to resolving this issue for you soon.

Best regards,
Avi

• This reply was modified 5 months ago by Avi.

Hello @accucomm

Yes, you can add the code in the functions.php file of the child theme of your website.

Hi @accucomm

You can add the above mentioned code in the functions.php file of your theme.

Here’s how:

1. Navigate to Tools from your wordpress website’s sidebar menu
2. Select, Theme File Editor
3. A new page will load, here make sure your current theme is selected at the top right corner dropdown.
4. Under Theme Files section, select functions.php
5. Now the functions of your themes will be listed in “Selected file content” section at the left
6. You can add the provided code at the end of your file.

Once done, just click on “Update file” button

I hope this help, feel free to contact us if you face any trouble, I’d do my best to resolve it for you.

Regards,
Avi

Hi @accucomm ,

Thank you for sharing your detailed feedback and for your patience while we reviewed your issue.

We understand your concerns and at first, I want to assure you that we take security and user experience very seriously at QSM. We sincerely apologize for any negative experience you’ve had with our plugin.

Regarding the spam entries, we’ve thoroughly reviewed the screenshots you provided. It appears that the attackers might be bypassing browser-level validations. To address this, we can help you implement a custom code solution that adds an extra layer of validation to your quizzes. This should help reduce spam entries significantly. Here’s the code snippet you can use:

function qsm_validation_submit_results_before( $qmn_quiz_options, $qmn_array_for_variables ) {
    global $mlwQuizMasterNext;
    $mlw_qmn_timer = isset( $_POST['timer'] ) ? intval( $_POST['timer'] ) : 0;
    if ( 0 === $mlw_qmn_timer ) {
        echo wp_json_encode(
            array(
                'display'       => __( 'Invalid Request!', 'qsm-recaptcha' ),
                'redirect'      => false,
                'result_status' => array(
                    'save_response' => false,
                ),
            )
        );
        exit();
    }
}
add_action( 'qsm_submit_results_before','qsm_validation_submit_results_before', 2, 10 );

This code will help ensure that only valid submissions are accepted, adding an additional check that should help mitigate spam attacks.

We’re continuously working to improve our plugin’s flexibility. We respect your choice and are here to help you with any other solutions that might fit your needs.

To further clarify the usefulness of the Captcha question in QSM, we have created a short screen recording demonstrating how it works effectively to block basic spam entries. This can be a quick and easy solution for many users facing similar issues.

You can view the screen recording here, without correct answer to Captcha question, QSM doesn’t records any result:

We encourage you to try these solutions and let us know if you encounter any issues or need further assistance. Our goal is to ensure that QSM remains a valuable tool for your site without compromising security or user experience.

Thank you for your understanding and continued support. We are always here to help and are committed to providing you with the best possible service.

Best regards,
Avi

Hello @vuongnv14

Thank you for writing to us. I see you are looking for assistance in creating a test that displays a contact form at the start of the test and then shows the test content with the timer to the participants.

It’s very easy to setup. Here are 2 easy ways you can achieve:

1. Using Manual Paging Setup
2. Using Auto-paging Setup

Using Manual Paging (Just like how it’s shown in the video tutorial you shared)

You can manually assign questions to each pages as per your needs. You can add as much questions as you want in a page. Just click on the “Create New Page” button at the bottom to create new page and add questions to the new page.

Once done, just move to contact tab. Enable the contact fields as per your needs. To know more on how to setup contact form, you can follow this documentation.

This practice would let you see the contact form at the start of your test and the participants would be able to see the test content after contact field is filled.

<b>Note:</b> Manual Paging is ideal for displaying different numbers of questions on different pages of your test. For example, you want to display two questions on the first page, three on the second page, and five on the third page. Simply add the questions manually to each page and you will have your manual page ready.

Using Auto-paging Setup

Assume you have added all of your questions to a single page in the test. As your test is in manual paging mode, you should see the contact form at the top and the rest of the questions below because the system is showing you a single page test view.

If you want to display a specific number of questions on each page automatically, simply click on the “options” tab in your test editor. Then navigate to “display”. Under Question preferences, you can set the number of questions you want to show in your test at each page.

Now you should be able to see an auto-paging setup in your test that shows all the page with thee number of questions that you have set.

I hope this helps. Let me know if you need more assistance, we’ll be happy to help you further.

Regards,
Avi

Hi @louislemasson

Thanks for your reply. We understand your concern regarding the manual smtp configuration with Gutena. However, I’d like to inform you that the Gutena Forms submit button is used to only submit the form and does not have any relation to SMTP. It should be working individually.

Let me know if you have any other questions or still facing the issue, I’ll be happy to help you in getting it fixed.

Have a good day !

Hi @louislemasson

We checked this with our dev team. We found that the following error is generated by system

SMTP ERROR: Failed to connect to server: (0)<br>SMTP Error: Could not connect to SMTP host.Failed to connect to server<br>

It means your WordPress website is unable to establish a connection with the SMTP server.

This can happen due to incorrect SMTP settings, such as the wrong host, port, username, or password.

Please check this article to know about the issues this may be occuring

As you shared: “SyntaxError: Unexpected non-whitespace character after JSON at position 4 (line 1 column 5)” this occurs due to unexpected SMTP ERROR thrown as a response by wordpress.

Once you fix the SMTP, your issues would be sorted. However, in case of any challenges, feel free to contact us.

Thanks,
Avi

Hello @louislemasson

Sorry for the delay and thanks a lot for giving the detailed related to the issue you’re facing.

I’ve escalated this to my team, and in the meantime, can you help me with the error log so that we can dig deep into finding the root cause?

Thanks,
Avi

Hi @paaljoachim

Thanks for bringing this to our attention. It really looks interesting. I have forwarded this to my team and we will explore this in details.

For now, I’m marking this ticket as resolved. However, please be assured that we are always here to help you and take your suggestion in case you need anything.

Good Day!
Avi

Hi @mohammedkadhim @charlyaes32 @a4jpcom

First of all, we are thankful for your support in highlighting your experience with our previous release.

We understand your situation and are excited to inform you that we have improved our notification management system. We’ve fixed the notification about database ALTER permissions to ensure it’s handled more effectively.

Additionally, we’ve made several improvements to enhance your experience with the QSM plugin, making it smoother and more reliable.

We apologize for any confusion caused by the alert notification in our previous release. Rest assured, it was not harmful and could be ignored if your quizzes were working fine.

We encourage you to update to the latest QSM version 9.0.3 to benefit from recent improvements. If you have any questions, we are always here to help.

Thank you for your continued support!

Avi

Hello,

Thank you for sharing the details with us. We tried replicating an environment like your website using the same plugins and other configurations, but we couldn’t replicate the same issue that you’re facing. To dive deep into this, we need your help so that we could get to the root of the problem. We request that you please create and share a screen recording similar to the one shared here. This will help us understand the whole troubleshooting process and the errors if there are any.

We truly appreciate your patience and cooperation.

Warm regards,
Avi

Hi @johama ,

We appreciate you bringing this to our attention. After looking into the issue promptly, we discovered that a 403 error occurred during the form submission, indicating a server-side problem. We suggest that you attempt to clear your cache or get in touch with your hosting provider to address this issue.”

Here’s a stack to help you resolving this issue.

Regards,
Avi

• This reply was modified 5 months, 3 weeks ago by Avi.
• This reply was modified 5 months, 3 weeks ago by Avi.

Hi @stefacchio

Thank you for your message. I’m sorry, currently we don’t have this feature, but the good news is that this feature is in the pipeline for development. We’ll be releasing it soon in upcoming future.

Regards,
Avi

Hi @sculley

I’d like to follow up if your issues are sorted out or if you would need further help; Please be assured that we are always here to help you, and if you are still facing issues, we are just a message away.

Regards,
Avi

Hi @giuliagasp

Thank you for enabling the cookie banner. Our team thoroughly investigated the issue and suspects it may be due to a configuration problem on your site. Upon analyzing the issue, we found that something on your website is preventing the QSM plugin’s JavaScript from loading, causing the button to disappear from your form.

We tested a similar scenario using a cookie plugin like yours. After excluding the QSM script from the scan, we observed that everything worked properly. I recommend trying to add the QSM script to the “ignore scripts from queue” section in your cookie plugin settings. Below is the script for your reference:

wp-content/plugins/quiz-master-next

Let me know if this works. Also, if it does not work for you, I would appreciate it if you could share a screenshot of your cookie plugin’s settings page so that we can replicate your setup and recommend a solution.

Best regards,
Avi