Adam W. Warner

Thanks Justin,

Ok, so I’ve installed and have looked at the Administrator role and can see that it does not have the proper capabilities as it related to plugins and themes.

https://picpaste.com/Screen_Shot_2015-07-31_at_10.20.54_AM-2Vd9bPDJ.png

I’m going to edit this role and add those to see what happens, but the mystery still remains as to WHY the Admin role wouldn’t have these capabilities.

Perhaps it’s “just one of those things” when exporting a subsite from a Multisite?

Ron, didn’t find a Role Manager in Tadlock’s plugin listing on .org
https://profiles.www.ads-software.com/greenshady/#content-plugins

But, last night I was working with some people on my AWP post on the same subject and ran a SQL Query that I think has the information I need and from what I’m told everything looks OK.

You can see the results of the original Admin user and the new Admin user below, both of which cannot see the “Add New” menus for plugins and themes.

https://picpaste.com/Screen_Shot_2015-07-29_at_7.56.18_PM-KrIKMgYj.png

https://picpaste.com/Screen_Shot_2015-07-29_at_8.00.44_PM-2FzAh0EO.png

Hi Ron,

Sorry for the delay in replying. We decided that migrating this subdomain site into it’s own single WP install was the best thing moving forward.

I followed this tutorial and the site is back up now, and image paths have been fixed.
https://code.tutsplus.com/tutorials/moving-wordpress-moving-a-site-out-of-a-multisite-network–cms-22772

However, now I am seeing something very strange. There is no Add New option for plugins or themes and I cannot run any updates seen with update nags (like Genesis).

It seems as though I’m still seeing subsite Admin pages within a single WP install.

I was able to add a new “Admin” user and still get the same result with that.

I also reinstalled WP with no success.

Can you think of anything that I can try to correct this? Perhaps some kind of user meta attached to my Admin user that could be changed or deleted?

This is super strange and if you need a better visual, I’m happy to make a video to show you what I’m seeing.

No problem at all Ron, I really do appreciate the help. I’m just glad to know that I have the correct rules and I suppose that’s a good catch by the host.

But this still hasn’t seemed to fix the image path issue as I described above. I’m really at a loss as to what to try next.

I’m strongly considering just moving this single site out of the Multisite network into a single WP install using the built-in export/import tool to see what happens with the media files and to avoid spending more time on troubleshooting…

Update: All is not well still.

On the frontend of the site, the Featured Image thumbnails images are showing, but not the Featured Images for pages using the Genesis Slider.

However, this seems to still be an issue with the image paths. I have uploaded new images to the Media Library and they still have the wrong image paths:

https://subdomain1.mywebsite.com/files/2011/11/bio_conscious_2701.jpg

In summary, I added the media rule to .htaccess as indicated above but that didn’t bring the images back.

The hosting company said it was the difference between a “1” and a “2” in that rule. I have no idea what that means, but when their email came in, I went to the site and most of the images were there…until I discovered the Slider Featured Image on pages and also the new image upload paths still being incorrect.

This was the hosting company email:

It should be fixed now. There was an issue with your .htaccess file:

RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$2 [L]

It should have been:

RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L]

I’m not sure why that was changed as we do not modify user files nor has any changes been made to the (global) web server configuration in weeks+ on that particular server.

Can you think of anything else that I can check or that I can go back to the host with to check on their end??

Update:

Seems to be working now. Server cache perhaps?

Update:

Using the .htaccess above and have replaced the wp-admin and wp-includes directories.

Still broken images.

Thanks so much Ron.

A couple things:

1. The .htaccess rules I used above were copied from the Codex page under the “WordPress 3.5+” heading. These don’t include the rule for media. Perhaps the Codex needs updating?

2. Adding that rule seems to have had no effect as of yet. This is the entire contents of .htaccess as it is now:

RewriteEngine On
RewriteBase /
RewriteRule ^index\.php$ - [L]
RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$2 [L]

# add a trailing slash to /wp-admin
RewriteRule ^wp-admin$ wp-admin/ [R=301,L]

RewriteCond %{REQUEST_FILENAME} -f [OR]
RewriteCond %{REQUEST_FILENAME} -d
RewriteRule ^ - [L]
RewriteRule ^(wp-(content|admin|includes).*) $1 [L]
RewriteRule ^(.*\.php)$ wp/$1 [L]
RewriteRule . index.php [L]

Was also pointed to this thread by Angela Meeker and will be trying the file replace part of her solution.

https://www.ads-software.com/support/topic/what-should-be-the-path-to-images-on-subsites-worked-for-years-seems-broken?replies=13#post-7203920

One thing to try is deactivating all your plugins except FooGallery and see if the problem still exists. If it goes away, then activate each plugin one by one until you see the issue again.

Check your menus and make sure you have all the subpages there correctly.

A couple things to check…

1. Make sure your cart page doesn’t have two versions. You may have deleted one, but make sure it’s not still sitting in the Trash.

2. Check (and edit) the slug of your existing cart page.

When you see a “-2” it usually means there are still two pages named the same.

I don’t know if the answer is here, but there are a couple Actions/Filters related to thumbnails here:

https://docs.fooplugins.com/foogallery/actions-filters/

Ravi, you say you’re on v3.4.1 of WordPress. That is a very old version. Have you tried on the latest version? 4.2.2?

Also, have you tried deactivating ALL other plugins and seeing if the error still appears?

Hello folks. Just an update that we are working with the original poster to try and determine what has happened with our support communication.

@dsmithson – Please feel free to contact me directly at adam AT fooplugin.com and include the email used to submit your support request so I can investigate.

@wudman – I can assure you that we take support very seriously.

Has support been abandoned?