axeamptn

@t-p, in my original post, I said…

I suspect that the problem is that I was recently made aware that there had been hacking attempts under my previous username (which I don’t even remember at this point, but it was probably simple, like “admin.”). I thought I changed my username and that is how I am currently logging in. However, I may have only created a new user account that does not have web building/editing privileges. I don’t know how to fix this or find what profile can do editing.

You never addressed this. In my last reply, I said…

I still think this is a matter of having accidentally made a new user with no privileges and I can’t find my original username. Can we explore that option?

You haven’t addressed this either. After following my hunch and snooping around on the phpMyAdmin, I finally found my other username. I’ve been able to log back in and try to start restoring things on my account and website.

You totally steered me in the wrong direction and have wasted hours of my time today. Please pay attention to what is being asked and try the simple solutions first.

No good. I still have no editing/building/admin tools AND now my website is just a blank white page.

I still think this is a matter of having accidentally made a new user with no privileges and I can’t find my original username. Can we explore that option?

I can’t do any of those things. I literally cannot access any plugins, themes, or anything. I can’t change or modify anything. Can’t use Elementor. Can’t add a blog.

I have a screenshot if that would help, but I don’t see a way to attach an image.

Thank you.

What do I do one I locate the plugin?