Axel StylemixThemes

Hello Andrew,

Sorry for the inconvenience, we apologize for this misunderstanding and awkward situation.

Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.

We do our best to train each of our support staff on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.

I’ve sent a message via your support ticket and waiting for your response.

Kind regards

Hi @cruxweb,

I apologize for the challenges you faced with our plugin. However, it’s worth noting that the monthly and one-time costs can be computed without the need for custom JavaScript code.

The button labels of the Default form can be changed in the Calculator settings:

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WPML Compatibility

WPML is essential when you have multiple language versions of your website. The Cost Calculator plugin is fully compatible with the WPML plugin. It’s important to note that the Submit button text is dynamic, meaning it is editable. However, in accordance with WPML functionality, dynamic or editable strings cannot be translated using String Translations.

For proper setup of calculators with WPML, it’s necessary to create separate calculators for each language enabled in your WPML settings. This allows you to translate all the dynamic strings. Consequently, when visitors switch the language on your website, the calculator will be displayed in the appropriate language. This aligns with the functionality of WPML.

I suggest reviewing our guide on translations in Cost Calculator, which you can find at https://docs.stylemixthemes.com/cost-calculator-builder/translating-cost-calculator-into-a-different-language/translation-basics.

How to get technical support?

We prioritize our customers’ experience and strive to provide easy access to our support portal. You can directly reach our support through the plugin dashboard, which automatically verifies your purchase and opens the ticket form.

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I’m confident that our support team can promptly assist you with all the mentioned difficulties.

Kind regards

Hi @kharr212,

I’ve send an email and waiting for your response.

Thank you!

Hi @kharr212,

I’m Axel, head of the support team.

Thank you very much for sharing your feedback. However, I would like to mention that the situation you described is not a common occurrence. Our other ratings are a testament to the positive experiences shared by many of our users. We appreciate your input and strive to continually improve our services.

I appreciate your patience during the three-week wait for a response. However, I couldn’t find a request when you waited for 3 weeks and got a response about the money-back guarantee. Your experience highlights a potential issue with our support channel. To address your concerns more effectively, I suggest we connect directly via email to discuss the situation in greater detail. Please let me know if you would be open to this, and we can proceed accordingly. Thank you for bringing this to our attention.

Best regards
Axel StylemixThemes

Hi @asfandyar393

The STM plugins and the theme do not relate to the MasterStudy LMS plugin. If you have difficulties with the theme and its core plugins, please contact us via the comment section here.

Many thanks!

Cheers,
Axel

Hi @sterndata

I’m a member of the support staff of StylemixThemes. The MasterStudy LMS plugin isn’t associated with STM plugins.

Cheers!
Axel

Hello @dedicatedpappy,

Sorry for the inconvenience caused. According to the conversation on your ticket, you provide access to clarifying videos only 20 hours ago.

Our developers investigating this strange problem now. We will keep you updated on your ticket.

Cheers!
Axel

Hello @roofsrestored

Those errors relate to the SSL settings of your website. The plugin doesn’t control those kinds of setting by default. Please make sure that you set a correct link to your website in the Settings > General section of your WordPress.

regards

Please update the plugin to the latest version and re-create the formula in your total.

regards

Thank you for the detailed information. We will check those issues and fix them ASAP.

regards

Please remove the checkbox_field_id_28 from your calculator and try to re-add it. That should solve the problem.

regards

There were some misunderstandings. The auto-relationship feature was disabled in the newer versions of the uListing plugin.

There were some conflicts with other options of the plugin. We are planning to include this kind of feature in the coming updates of the plugin.

regards

Hello @ponistudio

Could you please clarify what kind of other conflicts do you mean?

regards

Unfortunately, there is no special attribute type for shortcodes in the plugin.

regards

There is the special Shortcode element in the uListing builder. Have you tried to use the Shortcode element?

Regards