baboehm

Yes, it does work again now.

Ok, glad this is sorted ??

Have a nice day!

Sure, should I open a new Thread for this?

Here’s a screenshot:

Here’s the Error Message:

Uncaught (in promise) TypeError: can't access property "data", window.csAppConfig is undefined
wye https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
EventListener.handleEvent* https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
app.react18.7.4.20.js:135:8315
wye https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
(Async: EventListener.handleEvent)
https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135
https://[snip]/wp-content/plugins/cornerstone/assets/js/app.react18.7.4.20.js?ver=7.4.20:135

Disabling Complianz makes that go away and Cornerstone loads without a problem

Huh, that finally pointed me in the right direction, thanks!

Theme is “X” (Child) by Themeco: https://theme.co/x
There was a code active in the child theme’s functions.php, that came from their forum and used to help with Complianz breaking Cornerstone.

Here’s the code:

function cmplz_my_filter_site_needs_cookiewarning( $cookiewarning_required) { if ( function_exists('CS') ) { return false; } } add_filter( 'cmplz_site_needs_cookiewarning', 'cmplz_my_filter_site_needs_cookiewarning' );

And here’s where it’s from: https://theme.co/forum/t/complianz-breaks-cornerstone-quickfix/107533

After removing that snippet, the videos are being blocked again.
Cornerstone is back to being broken once more though, as long as Complianz is active.

Still annoying, but a much better situation than before.
That code seems to have worked for some time, but I can’t say which update broke it.

Hard to say who should fix this, if you’re interested in getting Complianz to work with Cornerstone, I’ll be happy to beta test or something ??

And of course mea culpa, I should have checked the functions.php for possible conflicts.

Since the original issue is solved now, I’ll mark this as resolved.
Thanks for the ace support!

Hi there,

unfortunately, adding ?ao_noptimize=1, ?ao_noptimize=1&cmplz_safe_mode=1 or ?cmplz_safe_mode=1 to the url doesn’t change anything.

Neither does deactivating Autoptimize temporarily…

Also, due to some other conflict, JS isn’t even being optimized on that site, just CSS:

Oh, and yes here’s the last page of the wizard:

This doesn’t help either, unfortunately:

We’re only using “Autoptimize”, whose cache I’ve been emptying throughout this process.

Here’s the list of active plugins on the site:

AGCA - Custom Dashboard & Login Page: version: 7.2.5, author: Cusmin
All-In-One Image CAPTCHA Pro: version: 8.10.28, author: WP Image CAPTCHA
Autoptimize: version: 3.1.11, author: Frank Goossens (futtta)
Black Studio TinyMCE Widget: version: 2.7.2, author: Black Studio
Burst Statistics - Privacy-Friendly Analytics for WordPress: version: 1.6.1, author: Burst Statistics B.V.
Classic Widgets: version: 0.3, author: WordPress Contributors
Complianz | GDPR/CCPA Cookie Consent: version: 7.0.5, author: Really Simple Plugins
Contact Form 7: version: 5.9.5, author: Takayuki Miyoshi
Cornerstone: version: 7.4.20, author: Themeco
Disable Comments: version: 2.4.6, author: WPDeveloper
Duplicator Pro: version: 4.5.17.3, author: Duplicator
Email Address Encoder ?: version: 0.3.10, author: Till Krüss
Envira Gallery: version: 1.9.10, author: Envira Gallery Team
EventON: version: 4.1.2, author: AshanJay (latest version: 4.6.4)
EventON - RSVP Events: version: 2.7.8, author: Ashan Jay (latest version: 2.9.12)
Favicon by RealFaviconGenerator: version: 1.3.30, author: Philippe Bernard
MainWP Child: version: 5.0.1.1, author: MainWP
OMGF: version: 5.9.0, author: Daan from Daan.dev
Popup Maker: version: 1.19.0, author: Popup Maker
Redirection: version: 5.4.2, author: John Godley
SEO Optimized Images: version: 2.1, author: priyanshu.mittal
Slider Revolution: version: 6.7.9, author: ThemePunch
Smash Balloon Instagram Feed: version: 6.3.1, author: Smash Balloon
Smush: version: 3.16.4, author: WPMU DEV
X – Custom 404: version: 1.1.1, author: Themeco
X – Email Forms (MailChimp): version: 1.1.2, author: Themeco
X – Google Analytics: version: 1.0.0, author: Themeco
X – Smooth Scroll: version: 1.0.2, author: Themeco
X – White Label: version: 1.3.0, author: Themeco
Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast
Yoast SEO: version: 22.7, author: Team Yoast

I don’t know about video, but here’s a picture of how the Video is embedded in Cornerstone (using Cornerstone’s “Classic Embedded Video”-Element):

Here’s the page’s setup:

Here’s the Setup Wizard (in German, but I guess you can tell where it is):

Here’s “Integrations->Services”:

And finally here’s “Integrations->Script Center”:

Does that help?

Hi there,
thanks for following this up.

Looking under “Integrations->Services”, “Youtube” is activated, it’s also checked in the wizard under “Consent->Services”.

Going through the wizard again doesn’t seem to help.

I did not set anything via the script center, as Youtube usually works via the “Services” (and did work here until recently).
I just tried to add youtube.com and youtube-nocookie.com to a new rule at the script center(“Block a script, iframe or plugin”, “The blocked content is an iframe”), that didn’t change anything though.

Sorry, that’s not quite what I meant.

I rolled back to 7.9.3, activated the payment gateways and afterwards updated to 8.0.1 again.

With 8.0.1 I am once again unable to change payment gateways, as they now are integrated into the general settings form.

That form doesn’t let me save because it sees non-latin characters where there are none (see screenshots above).

I couldn’t save the settings form on version 7.9.3 either, due to the same issue.

It is a very weird issue since you’re checking a field that can’t be edited on this form, thus preventing all fields that actually could be edited from being edited. Why not just display the info you’re pulling from Stripe?

I’ll try to make time to set up a staging site in the next few days and let you know how it goes.

Best wishes

Small update: Rolling back to plugin version 7.9.3 let me change the gateways, since they weren’t included in the settings form at that point.

Updating to 8.0.1 again kept these settings.

So that is my immediate issue sorted.

A test order worked as well, so it seems to be a different problem than the one solved here https://www.ads-software.com/support/topic/stripe-descriptor-error/ (albeit also connected to your changes with the descriptor)

I have not yet found the time to test with a fresh install.

Since the underlying issue persits (Settings can’t be saved due to the bank statement descriptor somehow registering as invalid), I’ll not mark this as resolved yet.

Had 5 sites vanishing, rolling back to 1.18.2 got them back.

Now updating to 1.18.4 works like a charm. Thanks for the quick fix!

HI there,

yes, I have three customers employing your plugin and the issue only occurs on this one site.
It wouldn’t even have come up, had the customer not requested more payment gateways to be activated.

I just tried saving the stripe payment settings-form on the third customers page (which does have the same theme, but partly different functions.php, different plugins and is on another server entirely again), which seemed to work flawlessly.

It seems to me that the problem here is that there was the ® character in the shortened statement at the stripe dashboard, even though the “customer order number”-checkbox wasn’t checked.

I have not yet tried setting up a staging site, will need to find the time for that first.

I’ll also try rolling back your plugin to a pre-8 version and see if I can save the settings with that.

Will let you know how it goes.

Hi there,

as I already wrote above ?? :

an update to 8.0.1 did not resolve the issue and the code is commented out again as it didn’t seem to help and I didn’t want extra code running.

Hi, thanks for your reply!

Here’s the active themes’ functions.php as it is right now: https://codeshare.io/ZLLYko

I’ve commented your code out again for the moment, as it didn’t seem to help.

Do you also need the parent theme’s functions?

Updating Stripe Payment Gateway to version 8.0.1 didn’t resolve the issue either I’m afraid.

Btw. I just verified that the problem does not occur on a different customers’ page with a wholly different theme and without any input in the “shortened” statement field.

Hi, thanks for pointing that answer out. As I am not aware of Stripe payments failing, I didn’t read through that thread.
Just tried adding the snippet to the functions.php, unfortunately to no avail…