Support Backup Guard

Dear @lausianne ,

Thanks for reporting.

May we assume, that you have contacted us via the email address and now the appropriate department is investigating the issue?

In that case, we would kindly ask you to stay in the loop, until our tech team comes up with a resolution.

Thanks,

BackupGuard Team

Dear @massimosurdo ,

Thanks a ton for the positive feedback.

Glad you like the plugin.

Best,

BackupGuard Team

Dear @bambergerson ,

We noticed, that you contacted us with the email as well.

Thus, we will continue the conversation over there in order to avoid any misunderstanding.

Best,

BackupGuard Team

Dear @dunedude ,

We have noticed that you contacted us via email, so we will keep the conversation over there to avoid any misunderstanding.

Best,

BackupGuard Team

Dear @bambergerson ,

Thanks for the information.

Kindly ask you to take a screenshot of the System info. section under your Backup Guard plugin and send it to [email protected] email address by mentioning the thread URL, so we can identify you easily.

Thanks,

BackupGuard Team

Dear @bambergerson ,

Thanks for the log file.

May we kindly ask you to do the following?
1. Deactivate the BackupGuard plugin

2. Clear the website cache with the cache plugin

3. Reactivate the BackupGuard plugin and run a backup again

Please, keep us informed about the results.

Thanks,

BackupGuard Team

Dear @topstory ,

Thanks for reaching out.

May we know, if you did the full backup of the website?
If you did, you can connect the website via FTP and find the appropriate backup file in the wp-content/ uploads/ backup-guard folder.

In case of the full backup, the file will include both the backup of the files and the database.

The backups are being saved on your server.

However, unfortunately, we can’t find an account with the website.

To find the account, we will need to have the email address, which was used during the registration or else any payment details, since if you have an account, we can assume, that you use the pro version of the plugin.

Since it is only allowed to discuss the free plugin in this forum, please, contact us via [email protected] email address for further assistance.

Thanks,

BackupGuard Team

Dear @dunedude ,

Thanks for the information.

Kindly ask you to take a screenshot of the System info. section under your Backup Guard plugin and send it to [email protected] email address by mentioning the thread URL, so we can identify you easily.

Thanks,

BackupGuard Team

Dear @dunedude ,

Thanks for getting in touch.

May we know the version of the plugin you use currently?

Also, the issue is with the free or pro version of the plugin?

We are asking this since it is not allowed to discuss the pro features in this forum and we would kindly ask you to contact [email protected] email address for future assistance.

Best,

BackupGuard Team

Dear @bambergerson and @imoperations ,

Thanks for reporting.

Kindly ask you to follow the instructions below and send the backup log files of the failed backups as well as the log files of the backups, which stopped at some point.

How to Download the Backup Log File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link here – https://prnt.sc/_lQH0Rh20sme

In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Best,

BackupGuard Team

Dear @derrick_w ,

Thanks for the question.

With the upcoming update of the plugin, you won’t face any issues when using it with the PHP 8.0 version.

Kindly ask you to stay in a loop to catch the latest changes.

Best,

BackupGuard Team

Dear @derrick_w ,

You’re welcome ??
If anything else comes up, just let us know.

Best,

BackupGuard Team

Dear @derrick_w ,

Kindly ask you to check our reply to the thread below:

https://www.ads-software.com/support/topic/php-fatal-error-uncaught-typeerror-unsupported-operand-types-string-int/#post-16381459

Best,

BackupGuard Team

Dear @derrick_w ,

Thanks for getting back to us.

Upon checking the issue with our tech team, it turned out, that the issue with the PHP 8 will be solved during our upcoming update.

Sorry for the inconvenience and thanks for reporting again.

Best,

BackupGuard Team

Dear @derrick_w ,

Thanks for reporting an issue.

May we assume, that the issue with saving the schedule of the backups is connected with the PHP 8?
If so, have you tried to save the schedule with the lower version of the PHP to see if the issue remains?
Kindly ask you to give it a try and get back to us with some details, so we can assist accordingly.

Thanks,

BackupGuard Team