Support Backup Guard

Dear @rhemamktg ,

We are so glad to see your honest feedback.

It is great to know, that we were able to assist with the issue you faced.

Thanks for your trust.

If any further questions arise, please, do not hesitate on getting back to us.

Best,
BackupGuard Team

Dear @theomcnicholas ,

Thanks a ton for the positive feedback.

We are glad to be a help.

If anything else comes up, please, do not hesitate on getting back to us.

Best,
BackupGuard Team

Dear @evelynp ,

Thanks for reaching out.

Firstly, could you please, send us the backup log file, so we can ensure increasing the Max execution time will help?

You can download the mentioned log file following the article below.

How to Download the Backup Log File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link here
– https://prnt.sc/_lQH0Rh20sme

In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Thanks,
BackupGuard Team

Dear @mdnnbm ,

You are most welcome ??

If anything else comes up, please, just get back to us.

Best,
BackupGuard Team

Dear @mdnnbm ,

Thanks for reaching out.

Unfortunately, it is not possible to migrate a single site into a multisite and vice versa.

You can migrate from a single site to another single site and from one multisite into another multisite.

Let us know if you have additional questions.

Best,
BackupGuard Team

Dear @dhruvkanojia ,

Thanks a ton for the positive feedback.

We are glad to know you like the plugin ??

We appreciate you being our customer.

Thanks,

BackupGuard Team

Dear @klearsky ,

We are sad to see a review like this and terribly sorry for the encountered issue.
Your honest feedback is highly appreciated.

However, let us go through it, so we ensure we are on the same line.

1. Kindly ask you to clarify what you mean by saying the plugins had stopped registering and were thus unlicensed.
It is not quite clear what was is the exact issue.

2. Please, note, that by referring to a Full backup of the website, we refer to the backup of the wp-content folder only. May we know if this is the reason you call the backups incomplete?

3. You claimed, that upon restoring, there were missing files and a corrupted Database: to be able to find the cause of the issue, we would need the restore log and the backup file itself, so we can see the difference and try to fix it.
Is it possible that you can find the log file and send it to us along with the backup file?

Also, may we know if you have tried to contact us regarding the issue?
We are asking this since we are not able to find the support ticket with the details.

4. As for the size of the backup: I am sure you have noticed, that our backup files are in the .sgbp format, which is much smaller than .zip.
It is the format invented by us for saving space.

Thus, it is the main reason, that the backup size made with our plugin is different from the size of the backup created with another one, as we compress the files in a .sgbp format.

Once again, we want to thank you for the time and input shared.
We hope to hear back from you soon.

Best,
BackupGuard Team

Dear @billiontje ,

It’s so sad to see your review.
We are sorry for the inconvenience caused.

However, we will kindly ask you to share some details concerning the issue you faced.

What turns out to be the exact issue?
Please, elaborate further, so we can come up with the solution.

On another note, have you tried to contact us and report the issue?

In case you did, please, inform us of the email address which has been used for the conversation with our support representative.

We are looking ahead to hearing from you soon.

Best,

BackupGuard Team

Dear @elhalabey ,

We are sad to see your review.

However, we will kindly ask you to clarify it for us, since it is not quite clear which part of the plugin you didn’t like, as we have both free and pro versions of the plugin.

We value your feedback a lot and will be waiting for your reply.

Best,

BackupGuard Team

Dear @mdronycoder ,

We appreciate your positive feedback ??

Thanks for the 5 stars!

If anything else comes up, please, do not hesitate on getting back to us.

Best,
BackupGuard Team

Dear @rajk748 ,

Thank you too for the elaboration.

We will be glad to assist if anything else comes up.

Best,
BackupGuard Team

Dear @rajk748 ,

Thanks for trying.

Kindly ask you to keep an eye on the scans you run and get back to us, once you face the issue again.

Best,
BackupGuard Team

Dear @rajk748 ,

Thanks a ton for sharing the requested file.

May we kindly ask you to run the WordFence scan manually once again to see if you are getting the same error?

Please, keep us posted on things.

Best,
BackupGuard Team

Dear @rajk748 and @nohlaorg ,

May we kindly ask you to open the System Info. of the BackupGuard plugin section and send us the screenshot, so we can check, please?

https://prnt.sc/c3afZB1ItgWI

Thanks in advance.

Best,
BackupGuard Team

Dear @stuartprice ,

Thanks for getting in touch.

We’re sorry but even if a single symbol changes in the URL – in this case the http changed to https – it’s considered a migration available with the pro version of the plugin.
The free one allows migrations in case both the DB prefix and the URL stay exactly the same. If any of them changes, the free version cannot handle the restore.

This is why you’re getting the error message.

If you would like to discuss this in more details we would be happy to offer you assistance via email/chat since we cannot discuss the pro version in this free forum according to the guidelines.