Backuply

Hello,

Thanks you for your review, and for the feedback you have given just wanted to confirm? You want to have the position changed of where the Note gets shown or do you want it to be editable on the Backup History Page as well? As the note does get displayed when you hover over the yellow note icon if you add a note when creating a Backup.

Regards,
Backuply Team

Hello,

We are sorry for the inconvenience caused.
From what you have described it seems like a issue caused because of some Firewall or some htaccess rule, which is preventing Backuply from making call to its restore file. Were you on the latest version of Backuply?

Regards,
Backuply Team

Hello,

Thanks for the update and for updating the rating, from what you have mentioned it seems like it could have happened because of server load which could have killed the Backup process earlier. If possible for you create a support thread if you face the same issue, so we can work on resolving it.

Regards,
Backuply Team

Hello,

We apologies for the inconvenience caused.
Will it be possible for you to tell us, at percentage was the progress getting stuck so we can look at the issue and work on fixing it.

Regards,
Backuply Team

Hello,

Backuply doesn’t fully supports multisite it can backup/restore multisite, but currently it creates backup of whole multisite installation, you can exclude the database tables of different multisite, but those settings reflect globally for all sites, so if you want to create backup and restore whole multisite installation then Backuply will work smoothly, but if you want to keep backups of single sites in a Multisite installation, you will need to exclude the tables of other website, and add note for that to keep track of that.

We hope that clears your query.

Regards,
Backuply Team

Hello,

There was a typo in the email, support@backuply.com

Hello,

We are sorry for the negative experience you have faced, and as of refund, we always process the refunds, would you please contact us at support@backupy.com so we can resolve the issue you are facing with the refund.

Regards,
Backuply Team

Hello,

We have added the copyright notice in version 1.4.1.

Regards,
Backuply Team

Hello,

Thanks for all this information and we confirm here that these methods match the one we have so we will add the required copyright notice.

Regards,
Backuply Team

Hi,

@davidanderson , I also checked with other team members who were part of this project which I couldnt get through earlier.
One of them clearly remembers taking the S3 class from here :
https://github.com/tpyo/amazon-s3-php-class/blob/master/S3.php#L1995

Our __getSignatureV4 is from the above and the code is nearly equal including spaces and the extra line break before the $signature declaration. We have maintained the copyright notice also as per that as you may see.

Previously since I couldnt get through the some of the devs, I took your claim and agreed to add your copyright.
I am still ok to add your copyright, but I believe you first need to ask tpyo to agree to your claim as our source is that and I really can’t make it out whether your source is from tpyo or vice versa. I do see that tpyo added this function in 2019 :
https://github.com/tpyo/amazon-s3-php-class/pull/128/commits

Looking forward to your reply.
Again, we are happy to comply if the above author adds your copyright notice or if you please let us know the year or time you have added this code.

Regards,
Backuply Team

Hello,

We will be releasing a version tomorrow with the copyright notice in the file.

Regards,
Backuply Team

Hello,

We sincerely apologise for the negative experience you had, would you please tell us when you contacted us, did you got any reply from us, or the support you got was not satisfactory, we assure you we will improve upon it.

Regards,

Backuply Team

Hello,

We are sorry for the delay and apologies for the credit not being there, we will compare the files and will add the credit anywhere required. Will update you once we release the version with these changes.

Regards,

Backuply Team

Hello @andyjay2012 ,

We are sorry for the inconvenience caused, the issue is because of the modified host file, as your Computer know where the IP is pointing to but the server you are hosted on is trying to resolve the domain which must be pointing to some other IP, and when creating a Backup Backuply creates a request to itself to initiate the backup which is sent through the server you are hosted on which is connecting to the true IP of that domain, as the URL for the request is created using the domain of the website and not the IP.

Regards,
Backuply Team

Hello,

For those who may have faced the same issue, the issue was caused because of Cloudflare, whenever the issue is related to 403 error most probably the issue is because of some kind of firewall at some layer.

The issue was resolved by whitelisting the IP of the server where the website is hosted in Cloudflare Security settings Tools tab.

Regards,
Backuply Team.