Bage

Like i mentioned in the first message, I had peter’s redirect plugin active and configured to redirect users to a custom dashboard after login based on the user role. But with awesome support 3.1.2 I couldn’t make it work.

So I have used wp_login action to get it work.

Now with the update 3.1.3, the redirects are working properly based on roles.

I haven’t done any other changes, so I figured, this update somehow fixed it.

With version 3.1.3, the custom redirects are working properly.

For now, in my test site, I used the wp_login action along with the wpas_redirect function in your plugin to create my redirects..

It would be wonderful, if i am able to use the inbuilt wp_redirect function.

Thank you for getting back.

1. About the autodraft, sometimes i get multiple auto-draft tickets along with the acutal ticket, if i take time to create the ticket in the wp-admin. i will try disabling auto draft.

2. Actually, when i create the ticket in the backend, it automatically becomes in-progress. I think since I am an agent, it makes it in-progress. Personally, i don’t think it is an issue. I reported it thinking it was bug.

Thanking you again for the great plugin.

Bage.

I have the same issue, if anyone have a solution, please let us know.

Thank you.

Thank you very much for your valuable time and for this awesome plugin.

Thank you for your reply.

Strange I am not able to make it work. Have you had some time to do any tests on this please?

Thanks,
Bage.

Thank you for the reply. Yes having a single-ticket.php doesn’t work.

Then i checked the function-templating.php and found this code.

/* Get template name */
	$template_path = get_page_template();
	$template      = explode( '/', $template_path );
	$count         = count( $template );
	$template      = $template[$count-1];
	/* Don't apply the modifications on a custom template */
	if ( "single-$slug.php" === $template ) {
		return $content;
	}

If I am not wrong, It seems, it will only return the page template. Now sure how it will check for single-ticket.php. (isn’t the $template parameter going to be page.php all the time?)

Thank you for your reply and for this awesome plugin.

Thank you.

Exactly +1

Sorry, the plugin tend to have its own archive page, so it is not possible to have a ‘faq’ permalink, I will fix this issue in the upcoming update.

Yes, having a help menu would be good idea. I will add it in the next update. Thank you for the feedback.

That is an important feature. I will include it in the next update.

Let me make the change in the upcoming update.

It should work properly. Do you have any other plugins enabled? which may be causing the issue. If you have the URL, send it to me to check the issue.