Ballet News

I just thought I should let you all know that I identified this to be the shareaholic plugin following an update overnight. The javascript code stopped running about a third of the way through my homepage and prevented anything else from working.

I have not heard from the developer as yet but the plugin remains deactivated.

I thought it might help if anyone else has updated the plugin today and had these problems.

Krishna, thanks for replying.

The trouble is, I don’t get any error message. I just get about one third of the homepage showing.

My ISP and host provider have, in the past, shuttled me between them, which for someone with no technical expertise was very stressful and I’m keen to avoid that happening again.

Additionally my host is not in the UK so it will be hours before they can even respond.

I have deactived the plugins and that hasn’t made any difference, though I presume as it’s the middle of the night for my host provider, the changes would hardly make any difference would they ? I find it takes ages for anything to show up as different on some browsers, so I left it for half an hour and nothing has changed.

As this is my business I need to fix this before lunch.

Any suggestions, anyone ?

So, esmi says it’s possible but doesn’t give instructions as to HOW it’s possible.

There are no instructions anywhere on wordpress to help – everything is out of date by years.

Could someone please give me step by step instructions as to how to add a PDF file using the new media manager please ?

Thank you

okay well then, step by, step, how do I add a PDF file using the media button ?

Well, first of all settings>media doesn’t take you to any setttings that will alter the GALLERY image size settings. So could you look at that again, please ?

The Add media button does not provide for adding PDF’s. I have tried adding them just like a jpeg but nothing happens.

Would you mind looking at these two points again please, and giving specific instructions as to how to get them to work ?

Thanks

me too. Any answers anyone ? Just a general issue that you are fixing or something else ?

Perhaps a liittle clarification is needed here. It’s not my intention to cause anyone to feel bad nor to make myself appear foolish. I’ve already said that I like this plugin. In fact I’d say it’s the best one I use, and I don’t use many because of the endless upgrade issues when they don’t work with each other.

I’m disappointed that the developer hasn’t even had a second today, knowing there is an issue, to just say whether or not he’s doing anything to improve the situation. It doesn’t seem much to ask. Telling me to go learn php doesn’t help anyone; no-one ever suggested that you need to be technically minded to use WordPress. Indeed it’s often sold on its ease of use and wonderfully easy plugins that do all of the work for you.

asomy as I’ve said already, I CANNOT use the previous version of this plugin because whenever an update is issued it does not work unless I accept the upgrade.

Of course I back up ! It’s my business.

I have been patient. It’s now been a whole day and guess what, nothing ?

What I am annoyed about is the 5 hours I wasted on Sunday trying to persuade Alex the developer to do something to look at his upgrade, when all I got by way of response was to try to fix things at my end. That is what annoys me. When people push back to the customer WHETHER THEY PAID OR NOT and leaves it to the customer to fix.

As I’ve said before, just because you do something for free and as a hobby does not mean it’s okay to put something out there that doesn’t work and then leave it.

My impression yesterday was very much that since I was the only one talking about the failed update, it wasn’t a big issue and that the developer wasn’t going to do anything. I was even forced onto this forum rather than having my question answered on the developers own blog which further wasted my time!

There is nothing at all wrong with having high expectations and they are absolutely not being met at the moment.

thanks. The point is that the developer has upgraded the plugin and made it imcompatible.

It is NOT down to me to fix this. Sure, I could pay someone hundreds of pounds to fix it but it’s not my call this time.

I’m not the only one with this problem as you can see.

Just because something is free doesn’t meam it’s fine for it not to work!

I spent a pointless 5 hours on this on a Sunday. Pointless because the error is, as I said all along, with the upgrade and not with anything at my end.

I do hope that Alex is able to fix this bug and issue a new upgrade today. It’s not at all unreasonable that if you’ve send out soemthing that doesn’t work, you should prioritise a fix for it.

Further tests have revealed that in fact, there IS a problem with your upgrade and NOT IE9 or any other part of my computer system.

Here is the error message showing incompatibility :

Missing the call to wp_head() in your theme

Would you please amend the coding in your update so that it is in fact compatible with my theme which is the Woo Theme Fresh News.

I am assured that there is no need for me to pay a developer to do this work for me as your update should have been be fully compatible.

I trust that this information will allow you to focus on your update and correct the error/s.

Please advise soonest. thanks

You’re suggesting that I’d duplicate my own work ?

I can’t see this is helping to solve the problem and now it looks as though it won’t be fixed at all.

Seriously unimpressed.

thank you. I don’t use those plugins.

We reently went though an exercise of reducing drastically all the plugins and testing them with NGG.

Again, the technical team tell me that these issues stem from the upgrade itself, since all was absolutely fine beforehand.

Therefore, rather than asking me to check every last thing at this end (which we’ve done anyway) could you take a look at the coding of the upgrade and see if there is anything that might be causing these issues ? The team thinks this is the most beneficial route and don’t actually know what else we could try at this end.

If the duplication of the pictures was only happening in IE9 that might narrow it down slightly, but it’s not. Have you checked to see this for yourself ? Hopefully the information I’ve given you will be enough for you to check the coding and see if you can issue another update to fix these issues.

Once again, I have an urgent requirement for this to be fully functional for me by tonight (7pm latest). thanks

And finally, the duplication of images across all galleries is happening in Safari 5 as well as IE9.

The tehcnical team suggest that this indicates a problem with the upgrade rather than anything at this end.

Please advise soonest. thanks

ps sorry I meant to add; I understand that the plugin is free but you do receive dontations and indeed I would have donated; but it has to work reliably all the time for me to do that, and when it doesn’t work, it has to be fixed quickly. This has caused me a lot of wasted time on the weekend so far which I really don’t need and I would appreciate it if you’d have a look at the upgrade and see if you can find any potential issues.

I upgraded from your latest version to this new one. I find if I don’t upgrade when you issue one then the plugin doesn’t work for me at all.

My technical team tell me that there isn’t any reason why all but one of the pages would show up in IE9 but the crucial one – to be able to upload images – doesn’t. They feel there is an error in the upgrade itself.

If I revert to a previous backup, your plugin will not work at all for me so that’s not an option. I need to find a fix for these issues. Understand it’s a hobby for you but there was no warning that this might not be compatible or that I might have issues – and as I’ve said I had no option other than to upgrade – the plugin didn’t work at all once you’d issued the upgrade. I don’t have the capability to ‘test system’ – I’m a journalist not a technician and there is only so much my team can do, since they did not create the plugin.

Since everything was fine prior to the upgrade, and since I can’t go back now that you’ve issued the upgrade, the concensus is that there is something in the upgrade that isn’t quite as it should be for IE9, especially with the duplication of images on older galleries.

So, have you been looking at what could be wrong because there is a limit to what I can do at this end and I have tried all your suggesetions – I don’t believe it’s an issue with my system otherwise none of the pages would load.