barbassoc

Hi there. Thanks for this. Unfortunately the problem is still there even after updating the plugin. Our poll closes on Monday so I don’t think this is likely to be resolved by then but hopefully by the next time we use it the issue with the block list will have been fixed which might help.

Thank you so much for being so response to this, even if we didn’t find a solution yet.

Thanks for the reply and for looking into this. Some checks we were able to make showed that the tracking prevention in Edge was triggering the error and if the tracking prevention was switched off the error went away. This hadn’t been an issue for the past couple of weeks. Thanks again for your help so far.

I’ve also been in touch with our hosting provider who’s unable to find a problem on their side but the problem remains in Firefox (91.0) and Edge (92.0.902.73)

• This reply was modified 3 years, 3 months ago by barbassoc.

Hi. That’s interesting. I’m unable to vote and 2 other people have had the same problem. Here’s a screenshot of what we’re seeing when we try to vote:

https://ibb.co/Mh4bQqh

This error occurs in both Firefox and Edge (possibly others but I’m waiting to hear which browser someone else was using). Google Chrome seems to work fine.

• This reply was modified 3 years, 3 months ago by barbassoc.
• This reply was modified 3 years, 3 months ago by barbassoc.
• This reply was modified 3 years, 3 months ago by barbassoc.

OK, great. Thank you so much for your help!

I’m using Firefox on a 15 inch laptop (1536 X 864) and the image I used was 2000 px x 110 px

• This reply was modified 3 years, 8 months ago by barbassoc.

Thanks for such a quick reply. I’d tried a similar size to the one you’ve suggested but it displayed in such a way that it seemed to have zoomed in so far that the details in the image weren’t clear – just a portion of colour within the image. I had chosen a short header size which may have something to do with it.

This is the link to the site but with a background colour rather than an image at the moment. https://barbicanassociation.co.uk/BA2021site

Thanks @raqai I just went in to try that and have realised that the issues seem to have gone away, with or without Jetpack activated. It would be good to know how/why this has happened but I guess, as long as it stays working I’m happy.