Barn2 Plugin Support

Hi Daniel, thank you for the report. This is a known issue and we are working on a fix. You can try this temporary workaround/fix. Please back up your website first. Then open/edit any affected product. Then re-save it. No need to change anything, just re-save the product.

We will let you know as soon as we have a fix/update on the issue. As of now, we do not have a timeframe. Let me know if you have other questions at the moment. – Carl

Hi miguesuper, thank you for using WooCommerce Product Tabs. Can you confirm if the issue only persists if Yoast SEO is also active? This is an existing issue in the pro version and I am able to replicate it with the free version. I want to confirm if this is related to that issue. – Carl

Hi, @banec. Please, could you send a support ticket to our Support Center? We’ll promptly address your concern. Looking forward to assisting you there!

~ Adrian

• This reply was modified 10 months, 2 weeks ago by Barn2 Plugin Support.

Hi @johan_walter, I wasn’t able to replicate the two issues you mentioned on my test site. I’ve tested versions 2.0.23, 2.1.0, and 2.1.0.1, and all the tabs I created in each version appear in 2.1.0.1. Additionally, issue #2 didn’t occur during my testing.

To start the investigation, you can utilize the Health Check & Troubleshooting plugin to conduct tests without impacting the frontend. This won’t alter how regular website users perceive or use the site. Activate the Troubleshooting Mode feature (Tools -> Site Health -> Troubleshooting).

Please ensure to back up your website and temporarily switch to the Storefront theme by Automattic. Deactivate all plugins except WooCommerce, WooCommerce Product Tabs, the Health Check & Troubleshooting plugin, and observe if it resolves the issue. Then, reactivate each plugin one by one to identify the cause.

Please let me know if this works for you.

~ Adrian

Hi,?vulture42.

Thanks for your response.

We’re pleased to have been of assistance, and we’re glad to hear that everything’s sorted our for you now. If you need further support or have any other concerns, please don’t hesitate to reach out to us.

Best regards,

Cheska

Hi, theconsul.

Thanks for your patience.

We have released version 2.1.0.1 which fixes the issue. If you update the plugin, you’ll be able to save your products without losing any more tab data.

My apologies for the frustration and inconvenience caused. Please let me know whether version 2.1.0.1 resolves the issue on your site, and if you have any questions.

Best regards,
Edge

Hi, vulture42.

Thanks for your patience.

We have released version 2.1.0.1 which fixes the issue. If you update the plugin, you’ll be able to save your products without losing any more tab data.

My apologies for the frustration and inconvenience caused. Please let me know whether version 2.1.0.1 resolves the issue on your site, and if you have any questions.

Best regards,
Edge

Hi, Tiit Sau.

I’m sorry to hear you’re having this difficulty with version 2.1.0. Thanks for letting us know so we can help.

The issue arises with tabs created in the previous version when transitioning to 2.1.0. If you create a new tab with the latest version, you won’t encounter this problem. It’s limited to the scenario I described.

We have released version 2.1.0.1 which fixes the issue. If you update the plugin, you’ll be able to save your products without losing any more tab data.

My apologies for the frustration and inconvenience caused. Please let me know whether version 2.1.0.1 resolves the issue on your site, and if you have any questions.

Best regards,
Edge

Hi, devan.

I’m sorry to hear you’re having this difficulty. Thanks for getting in touch so we can help.

The issue arises with tabs created in the previous version when transitioning to 2.1.0. If you create a new tab with the latest version, you won’t encounter this problem. It’s limited to the scenario I described.

We have released version 2.1.0.1 which fixes the issue. If you update the plugin, you’ll be able to save your products without losing any more tab data.

My apologies for the frustration and inconvenience caused. Please let me know whether version 2.1.0.1 resolves the issue on your site, and if you have any questions.

Best regards,
Edge

Hi @vulture42,

We are currently addressing an issue with the WooCommerce Product Tabs (Free version). Some customers are facing challenges, such as not being able to save content when upgrading to version 2.1.0.

Our developer is actively working on fixing this, and we will notify you once the official release is rolled out. In the meantime, could you kindly download the previous version of the plugin to resolve your issue?

Download link:?https://downloads.www.ads-software.com/plugin/woocommerce-product-tabs.2.0.23.zip

Feel free to let us know if you have any other questions, and I’d be glad to assist you.

Best regards,
Adrian

Hi there,

I’m sorry for the inconvenience that this issue has caused. A release candidate containing the fix was already submitted for quality evaluation and we will let you know once an update is available.

I checked https://singleskiandsnow.be/winkel/55plus/30maart-6april-55plus-les-menuires/ and it seems to be working as intended (see: https://share.zight.com/9Zu4Wlwp). Can you please confirm this?

If the issue persisted, please, could you send your WP admin username and password to our Support Center – https://barn2.com/support-center/ so we can take a closer look?

Cheers!

-Keza

Hello, Banec.

If you’re inquiring about the ‘Reorder Tabs’ feature, it is now available in the pro version of the plugin.

You can find more details here: WooCommerce Product Tabs Pro

Feel free to reach out if you have any further questions.

~ Adrian

Hi, adamf77.

Thanks for your feedback. I’m glad to hear rolling back to (the previous) version 2.0.23 (where the issue doesn’t occur) resolves the issue on your site in the meantime.

As mentioned in a previous reply in this thread by my colleague Adrian (and to update you), our developers have already created a fix for this issue that emerged/occurred in version 2.1.0. We are currently reviewing the release candidate, and will let you know as soon as it’s available.

Many thanks for your continued patience and understanding. My apologies for the frustration and inconvenience caused.

Best regards,
Edge

Hi, fraskeke.

Thanks for your reply. I’m glad we could help!

Should there be anything else that we may assist you with, please let us know. You can also create a new topic in the Support Forum.

?If it isn’t too much trouble and if you haven’t done so yet, I’d love it if you would please be so kind as to add a review for Posts Table with Search & Sort.

Many thanks,
Edge

Hi Fraskeke,

Thank you for leaving a review. Our team appreciate your kind words. Cheers! – Keza

• This reply was modified 10 months, 3 weeks ago by Barn2 Plugin Support.