barnabas1

@jackpd I’m using Bricksbuilder myself. So it doesn’t seem to be the case with the theme.

Did you test the SEO Framework? I didn’t myself because I doubt that it interferes with the wc_order object, or does it @cybr ?

Also, I only get a couple of orders a day on this store and I’ll have to leave SEO Framework disabled for several days in order to debug, which is not ideal.

Update: I had Redis deactivated for several days for testing this, but it happened again with a couple of order that used Apple Pay.

So, Redis is not the issue it seems.

• This reply was modified 9 months ago by barnabas1.

@jackpd Exactly! You could not be more accurate than this. Our problem is identical.

@jackpd Thanks for the tip. I’ll keep it in mind for the future.

All the best with the testing. I hope you figure out what’s going on. Please keep us posted if you do get to the bottom of it.

@jackpd I have exactly the same issue with city, country and half postcode being saved to the order.

I’m using this Redis plugin on Nginx server.

[edit] I just noticed that you use another one plugin that I also use ->Index WP MySQL For Speed

• This reply was modified 9 months, 2 weeks ago by barnabas1.

Hi @jackpd,

The only plugin we have in common apart from WooCommerce is the SEO Framework. Just saying for information here. I don’t know what the exact issue might be. I’ll wait for @mrclayton to reply for more information.

I also user Redis, but by another author: https://en-gb.www.ads-software.com/plugins/redis-cache/

• This reply was modified 9 months, 2 weeks ago by barnabas1.

Hello @mrclayton,

Indeed, you are right, Stripe has all all the customer’s data.

Thank you for the thorough explanation, it’s crystal clear now in my head. Much appreciated.

Best regards,

Barnabas

Hi @mrclayton,

Thank you for pointing me to the right direction. I modified the server conf file to serve the .well-known directory both with www and non-www so in Stripe I have both domains added and verified successfully.

Kind regards,

Barnabas

Even though this error displayed, it seems to be working now.. I’m not sure though why. I just hope the payment is captured.

I tried also to add the www domain in the verified domains from stripe dashboard but I couldn’t verify it because of the same error showing above.

Hi @mrclayton,

Thanks for the clarification. I’ll ignore it then.

Best regards,

Barnabas

Thank you @vmarko ????

Hello @vmarko,

I’m using Redis DB cache. I’ve disable it now. If the error does not persist while having DB cache disabled does this mean I cannot use DB cache?

If I use object caching using redis, is there any advantage of using also DB caching?

• This reply was modified 10 months ago by barnabas1.
• This reply was modified 10 months ago by barnabas1.

In the end the problem was a snippet that was running in the admin area, where I should have had a check to return if is admin.

Thank you Stef, I’ll reach out to them.

Thanks for the help.

Thanks for the tip, indeed clearing cache fixed it. I didn’t expect that it would!

So it’s the plugin the problem, isn’t it?