Bartek

Hi @workprogress12312

I will close this thread due to prolonged inactivity, but feel free to post further responses if you follow up with additional details.

Best regards,
Bartek

Hi @skus

I will close this thread due to prolonged inactivity, but feel free to post further responses if you find something out.

Best regards,
Bartek

Hi @larsky67 and @iainchedworth

I wanted to mention that recent release of ShopMagic for Google Sheets in conjunction with ShopMagic for WooCommerce 3.0.9 brings back the connection.

Sorry to keep you waiting so long!

Best regards,
Bartek

Hi @3dtobias

I just wanted to mention that we’ve released ShopMagic 3.0.9. Make sure to update and confirm bug is resolved.

Best regards,
Bartek

Hi @3dtobias

Your set-up seems to be good for the task you want to achieve, unfortunately, there’s been an issue on our side ??

The issue with signing a customer on a selected list will be resolved in an upcoming bugfix release, so stay tuned!

Best regards,
Bartek

Hi @mandeeej

With upcoming week, we plan to release an update which should resolve your issues. Stay tuned!

Best regards,
Bartek

Hi @bayar123 and @mallarden

Next week will bring an update with some critical bug fixes which also affects your issue. After upgrading to ShopMagic 3.0.9 there should be no more checkout processing errors.

Hi @workprogress12312!

Could you open developers console in your browser (usually F12) and navigate to network tab? Then, try to save automation again and type in network tab search “automation” — as one of the last entries, you should see the actual request we send to save the automation. Open this up and look for tab “Preview” or “Response”. Paste it here, and we will be able to tell a bit more about the cause of the trouble.

Thank you in advance, and I apologize for those issues!

Best regards,
Bartek

Hi @zappob

The issue is related to ShopMagic after 3.0 release or in general?

There are chances that customer.name and order.billing_name diverge because a customer is stored once per account by ShopMagic, meaning that if some customer (registered or retreived by cookies) uses different name for a billing details than before, those will be displayed as order.billing_* and customer.name is not updated (on purpose).

For such cases, it may be more advisable to use order-related placeholders, if you would rather rely on present details, not those which we associate with original customer.

• This reply was modified 1 year, 9 months ago by Bartek.

Regarding point 2 above, the following information: line breaks and paragraphs are (still) missing in the source code view, but the source code of the mail is still correct. How can this be?

This discrepancy is due to Tiny v4 (used in WordPress) and v6 (in ShopMagic) incompatibility. TinyMCE used to mark new lines with \n which is not unusual in programming, but at present editor fully uses HTML notation, and paragraphs are wrapped in <p> HTML element, without requirement for \n delimiter.

From a programmatic point of view, it doesn’t matter whether it’s <p> or \n while we use text content to send an email, but when Tiny loads text, which split paragraphs with \n, those signs are ignored at display, leading to merge line contents.

It’s a silly issue, which we’ve tried to tackle before actual release, but during tests we’ve noticed that replacing \n with <p> in users’ message oftentimes resulted in whitespace duplication, both in editor and resulting email. Unfortunately, this forced us to revert changes, as we’ve decided it’s better to display it wrong on the admin side, but ship it to the client correctly, than break for both sides.

I hope, it was extensive enough explanation ?? Finally, we will find a way ??

This icons still not showing up. Do you use a special font?

Could you attach a screenshot? The font is embedded in code, so it shouldn’t behave this way.

Sure thing, TinyMCE is supposed to be our upcoming main focus, and we have already come to conclusion that File tab in menu is irrelevant ??

We are still working on those improvements. I know, I ask for a lot, but with a bit more patience we will be able to polish the new version and actually introduce improvements, we hope you will find usable.

Best regards!

Hi @claudiomartins

I am really sorry, as this must have been missed while rewriting our plugin in version 3.0. I must admit, it shouldn’t occur, but it did.

We will try our best to bring this back as soon as possible! I will keep you informed.

Best regards,
Bartek

I’m closing this thread due to lack of response. Feel free to continue the conversation, if any troubles arise or you will try to provide more information.

Best regards,
Bartek

Hi @appollo564!

I’m sorry to hear that your emails are being marked as SPAM. Actually, it isn’t ShopMagic’s fault, but there’s a quite simple solution to that.

You need to add MX record in DNS section in your domain’s management panel. Find the best way to set it up.

Alternatively, you can go to ShopMagic → Settings → general and add your address at “Email from” to use some other domain. This doesn’t resolve the problem automagically, another domain also has to have MX record for better domain credibility.

Lastly, and possibly with the greatest benefit, use some SMTP plugin, which will be using your mail server (if you have such at your hosting).

You may also interest in other techniques to improve mail deliverability, which also consists of setting up some DNS records at hosting panel.