BBQBrian

Hi Zach,

I saw that article before I posted. There’s many different solutions in that thread ranging from simple “change this” to complete reconfiguration of db tables with export/import steps amongst all of it. That is why I hesitated.

A completely different article indicated to switch the character set definitions from “latin” to “utf8” for the db. I tried that and it continued to fault the application.

I will take a look at more fixes and if need be, contact support.

Thank you

Brian

Hello Hannah,

I added the health check plugin and tested configuration and then went into troubleshooting mode. One by one I tested reactivating each plugin – and the display showed correctly all the way through. Once I removed the troubleshooting mode, the error showed up and showed the “SSSSS” for review stars.

I then decided to have everything active (not in troubleshoot mode) and change from the Ascend (child) to a Kadence. This corrected the display to properly show the stars. Once back to Ascend the display changed back to “SSSSS”. This appears to point to the theme as the culprit.

What’s next to test?

Brian

Hello again,

Reopening this trail. The review stars has changed again to “SSSSS” once again.

Here is a link to an example page. It is in the WooCommerce products links within the page:

https://houseofq.com/portfolio/grilled-tomato-and-pepper-pasta/

I’m getting lost if it is blocked within the theme, WC blocks, or through minification. Anyway, got any ideas how to fix this?

Thanks

Brian

I have tested again on different devices and browsers and the format seems to be resolved.

One item seemingly unrelated however very well might be the root cause for the font error is an error installing the SSL certificate. Since the site was a “refreshed” site on a new host/server, a new SSL certificate was installed. An error in the definition of the certificate lead to some visitors seeing a “this connection is not private”. This was corrected. I am guessing there is a call defined to an external font that ran into an error and thus the display did not render properly. This does not however explain why the error was only on the Woocommerce Shop page – no other pages. You would think the certificate error would make the error show on all pages.

In summary, it IS working but I don’t know why or what fixed the font error.

Brian

Hi Hannah,

As a fix, I learned to create a new page using Elementor then define a URL redirect from the “Shop” (default) URL to the new page (with all the right formatting). So… in short I have a workaround in play. To help see the error, I have removed the redirect and re-established the default page.

The default shop page URL is: https://houseofq.com/bbq-shop-sauces-spices-smokers/

The desired format and new page is: https://houseofq.com/products/

Upon removing the redirect and bringing the default Shop page back to life as the active page, the format for the stars seems to be correct… Hmm??

Please test to see if you see the stars properly formatted. If so, I may need to go with the default page and finish this ticket as complete.

Thanks

Brian

Hannah,

I recreated the segment (and page) using Elementor and this changed it to the proper format. However this was not ideal – using Elementor for Woocommerce Shop page opens other challenges.

It did seem to be with Woocommerce shortcodes such as “[products limit=”4″ columns=”4″ best_selling=”true”]” where the stars would show SSSSS.

It is theme issue but I don’t know where or what to do.

Thanks

Brian

Hi Stanislav,

I used the options on another product (simple product) and it worked with the previous revisions. Then I realized I had defined the product as “variable” and that was the one I was testing…

In short, it’s working! (without this last revision you suggested).

Thank you!

Brian

Hello,

Same path here… I am using OceanWP as the theme and have changed the main.js and the second change to the options.php as indicated. Neither change seems to update the cart to the correct total. The shop page shows an updated value correctly however when the item is added to the cart it does not post the updated value.

AJAX is enabled and default shop pages are used. I tried the Storefront theme and it did not update correctly either. Browser console does not show errors associated with this plugin.

Help troubleshoot?

Brian

Data has been corrected. Tests seem to confirm that users only see their own orders/data.

Thanks for the guidance.

Brian

can you simply reassign the “customer_user” numbers? In whatever methodology I choose?

Well, yes… The data was exported from an old install then imported for current site.

Got a fix?

fixed

this issue remains outstanding – help?

The video page is: https://www.houseofq.com/blog-and-media/youtube-gallery/

I’m new to WP and learning how to determine if there are plugin conflicts is something to learn rather than the science of trial and error… I speculate this is the issue.

I updated to the latest version of Maxgalleria and the videos hang on all platforms thus I continue to use the older version. Again this is likely due to a plugin conflict and not necessarily with Maxgalleria (or could it be?).

None the less, currently the videos hang on iOS platform.

Thanks

Brian

just clarifying for child theme creation – do you need to add the modified color css as well – for example, I modified the yellow.css – copy it to the child folder?