bcordingley

Hi all, its been a long time but I wanted to give an update on this.

I could never get the issue resolved. Until I updated to UM version 2.0.21, all of a sudden it works. Hopefully anyone else with the same issue will have success with this update.

Thanks for your help.

Thank you, I will try this asap and report back.

Sadly I was wrong, I am clearly tired, I was looking on my a local site I use for testing. Back to you guys!

Resolved.
If anyone else has this issue check your um settings > account theres an on/off switch to add a first name and last name, mine was off. When i turned it back on i found 2 more options showed up and one being: disable first and last names, this was switched on, so even though I could’t see this option, they were causing a conflict. I hope i can save someone else a headache by sharing!
Thanks.

• This reply was modified 7 years ago by bcordingley.

Hi Oliverrealize, thank you for your response. Actually I didn’t, I was advised not to so I could avoid problems like this, I just rebuilt everything.
I have just tried as you suggested and still no change.