bcrab

I just wanted to add to this thread and the code that @sethat8vo listed.

When using wpcf7submit, the form will attempt to submit and perform the redirect. However, if a visitor fills out the form but misses a required field, the form will still redirect once the submission button has been clicked even though the form hasn’t been sent to the recipient or actually completed.

To rectify that and make sure you’re redirected after the form has officially been completed, you can replace wpcf7submit with wpcf7mailsent.

Hope that helps.

• This reply was modified 6 years, 4 months ago by bcrab. Reason: Code tags

* Make sure the “title” field of your site is not blank.
* Make sure the title doesn’t have any special characters in it.
* Call PayPal to ask them why the orders are being cancelled.

Hey Jason, spoke with PayPal… they said we need “reference transactions” enabled… have you experienced this? They said it won’t allow 100% of transactions to be processed without it.

I’m having a hard time believing the above.

This is still continuing and we haven’t found a resolution.

@jason, have you noticed anything that would shed some light on this matter?

Would purchasing your Paid Support do any good?

Hey @akkolad

Did you figure this out? I’m dealing with PayPal to see if they can dig up anymore data… transaction details are very limited and we still have this issue.

The Jason, thanks for getting back. I’ve tried to answer all questions, and posted github link to items containing large bit of modified code.

Make sure your IPN is setup correctly

1. Emails are being sent to admin, no error in string other than a 200 success for cancelation.
2. IPN URL is not being cached by host, tested.
3. PayPal is not being blocked by host (WPEngine) – 50% of accounts are processing correctly (only verified PayPal account users).
4. No import was made from a previous membership or like plugin.

That way when PayPal cancels the subscription, it should cancel membership on your site.

This is not the case, many users still have access to the system after the cancelation.

What addons and custom code are you running? Are you running any other plugins that interact with user_register or logins or stuff like that?

Akismet
AutoChimp
bbPress
bbPress WP Tweaks
BuddyPress
BuddyPress Signup Avatar
Contact Form 7
Contact Form 7 – reCAPTCHA
Google AdSense
Google Analytics by Yoast
Paid Memberships Pro
Paid Memberships Pro – Email Templates Add On
Revolution Slider
rtMedia for WordPress, BuddyPress and bbPress
WP-reCAPTCHA-bp
Yoast SEO

What is the pricing of your level?

Monthly: .99 signup, $9.99 recurring after first month.
6 Month: 47.94 recurring every 6 months
12 month: 71.88 recurring every 12 months

And what are the exact steps to reproduce this? Is it only new users? Is it new or old users?

1. Both new and old are recieving this.
2. Profile signup is free, but searching, forum posting and member communicataion requires a paid subscription.
3. When a user navigates to Pricing page, they select their plan, verify details of plan are correct, proceed to PayPal via PayPal EXPRESS, and enter account info.
4. We (admins) recieve notification via IPN account has been created, check PayPal, account was canceled.
5. Canceled accounts aren’t charged the .99 either.
6. All accounts are “unverified” per digging research.

*EDIT: All auto-cancelled accounts are unverified*

custom code are you running

I have custom code for the profile signup. It forces all profile fields to be filled out upon registration, regardless of membership: sdi-template/registration/register.php

https://github.com/bcrabs/sdi-template.git

Were you able to locate the issue?

The blank page is where your issue differs from mine.

That could be a setting error – to complete the transaction upon redirect, be it in PayPal or PMpro (possible redirect/loop issue?). I’d compare the URL to your PMpro and PayPal settings and run a dev console to capture the data once it’s published.

However, I ran a full report and compared accounts in PayPal that failed to accounts that succeeded, and I’ve found that PayPal accounts that are “unverified” are the transactions that are being canceled immediately (without reaching a “completed” status).

Check the accounts that have failed on your end (for recurring payments)… I’m curious if they’re “unverified.”

FYI, I’m running SSL throughout the entire site. But in PMpro, the extra SSL filter is disabled.

@akkolad Thank you, but I’m not receiving an SSL error, in fact, the payments are displayed as successful in PayPal, but after it’s completed, the order is immediately canceled.

PayPal Express
IPN URL set in PayPal
PayPal account in good standing
All plugins and core up to date

A user paid twice and system auto-cancels each time.

IPN shows it went through fine.

This has happened to at least 20 members upon signup in a single day.

IPN was not set initially per the instructions in the plugin, but we had a significant amount of cancelations like the one mentioned above, it’s decreased since IPN has been set.

Did you ever figure this out? I see posts about this issue from up to 2 years ago and NEVER any resolution.

Having the exact same issue here… we’ve had numerous membership signups go through like this… and it’s still continuing. We have been unable to find a solution.

Vladimir, change the WP Version in your plugin description!

wp_enqueue_media() isn’t available under 3.5.

A small but annoying issue.

OrganizeDIY, you need to find an older copy of the plugin from a backup…. or upgrade to at least 3.5. Be sure backup in case stuff goes crazy.

Nevermind. I figured it out.

For anyone who experiences this issue, check your wp-content folder and see if you added a .htaccess to deny php access.

I was using:

<Files *.php
deny from all
</Files>

I removed it and all is working as expected. Hope that helps someone.

Interesting… I was coming mostly from the approach of using custom time sets… but using a word counter and math seems like it could work too… also cutting down on the backend work.

Every once in a while when I have free time I hit this and play with it.

Sadly no… too many projects going on… about third down the list ??

Basically, if I have a set of rotating testimonials and one item is a paragraph and the other a single sentence, then I could individually set the refresh interval so a visitor doesn’t have to wait 16 seconds for a sentence to change.

Now, I do realize that the “next” buttons could come into play, but I wasn’t sure if the refresh intervals could be individually set.

Thank you!