beatrice12

Hi @tom84-1,

Thanks for reaching out to us!

It might be an issue caused by a plugin or your theme.

I recommend installing this plugin: https://www.ads-software.com/plugins/health-check/

After you install and activate the above plugin it has a Troubleshooting mode that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but only for your user – your visitors will still see the normal website.

Go to its troubleshooting mode and only activate SCPO and see if it works correctly with a default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

Warmly,

Beatrice.

Thanks a bunch for the review!

Hi @matthieuj,

Thanks for reaching out to us!

Can you please send us a link to the page where your downloads are displayed so I can take a look?

Warmly,

Beatrice.

Hello @muskinelamgroup,

I noticed that you already reached out to us via our contact form and we will continue our conversation there. I will mark this thread as resolved.

Warm regards,

Beatrice.

Hi @dvharrison,

Thanks for reaching out to us!

It seems that the issue with autoload entries in your database is related to the Cost Calculator Builder plugin rather than Strong Testimonials. I recommend reviewing the plugin’s settings or reaching out to their support team for help with preventing these entries from autoloading.

Additionally, you may find this forum thread helpful, as it discusses a similar issue.

In the meantime, clearing any unnecessary autoloaded data in the database manually can also help optimize performance.

I hope this helps!

All the best,

Beatrice.

Hello @lahorimela,

Thanks for reaching out to us!

Can you please give us more details so we can understand this better and point you in the right direction?

Thank you,

Beatrice.

Hello @patsar,

Thank you for the screenshot!
It might be an issue caused by a plugin or your theme.
I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
After you install and activate the above plugin it has a?Troubleshooting mode?that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.

Go to its troubleshooting mode and?only activate?Download Monitor and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

All the best,

Beatrice.

Hello @electricbricks,

Thanks for reaching out!
Can you please go to your dashboard > Settings > Permalinks > and save without changing anything.
Please let me know if this fixes it.

Warmly,

Beatrice.

Hello @jeanpaulsparrow,

I managed to replicate this behavior on my end. I opened a ticket with our development team regarding this issue and we will solve it in a future update.

Apologies for the trouble and thank you for bringing this to our attention!

Warmly,

Beatrice.

Hello @marinapolokhalo,

Thanks for reaching out to us!

It might be an issue caused by a plugin or your theme.
I recommend installing this plugin:?https://www.ads-software.com/plugins/health-check/
After you install and activate the above plugin it has a?Troubleshooting mode?that allows you to have a vanilla WordPress session, where all plugins are disabled, and a default theme is used, but?only for your user?– your visitors will still see the normal website.

Go to its troubleshooting mode and?only activate Strong Testimonials?and see if it works correctly with a?default WordPress theme (Twenty Twenty-One for example) and no other plugins.

Please let me know how it goes and what you find!

Warm regards,

Beatrice.

Hello @jamesbong861,

Thanks for reaching out to us!

Regarding your first question, could you please confirm the exact Jetpack plugin you’re using for the Portfolio post type? This will help us try to replicate the issue on our end and find a suitable solution.

As for your second question, I’ve gone ahead and opened a ticket with our development team to investigate the possibility of making custom post types created with the Custom Post Type UI plugin appear as selectable options in the “Select Post Type(s) to Republish” section. We’re looking closely into it and will keep you updated.

All the best,

Beatrice.

Hello @rayeason,

Thanks for reaching out to us!

I recommend our Strong Testimonials Captcha extension.?Honeypots are methods for trapping spambots and are both time-tested and widely used. It may be used simultaneously for more protection. See here for more info.

If you are interested, please reach out via our contact form here and we’ll be happy to assist you as soon as possible. Kindly note that we’re unable to provide support for our premium versions on this forum, but we’re eager to help through the appropriate channels.

Warmly,

Beatrice.

Hello @patsar,

Thanks for reaching out to us!

Could you please head over to your WordPress dashboard, navigate to Downloads, and click on the ‘Screen Options’ button located in the upper-right corner? Once you’re there, kindly let me know which boxes you currently have checked.

Warmly,

Beatrice.

This topic will be marked as resolved as we have an open ticket on GitHub regarding this. Please keep in mind that the ‘resolved’ status is only for this support thread, not the issue on GitHub.

Hi @markxkr,

I noticed that you already reached out to us via our contact form. Is this correct?

Warmly,

Beatrice.