Beatrice Otto

Somebody kindly suggested the closed loop ‘Lost Password’ process, whereby the promised ‘confirmation email’ never arrives, may be due to an updated plug-in. Since I have a plug-in to automatically update my chosen theme, could this be the root of the problem? In which case, if I go into my WP.com account, I can disable various plug-ins.

Will this mess everything up? Or might it help?

Welcome your guidance – having successfully designed my first ever website, I had no idea it could become so mind-numbingly complicated!

Best wishes,
Beatrice

OK, really sorry for my stupidity. Having looked at the How To Reset Your Password page, I am stumped. The only one I can understand is the first one (since the ‘automatically via email’ option is clearly closed to me for some reason):

To change your password in current versions:

In the Admin Panel menu, go to USERS
Click on your username in the list to edit
In the Edit User screen, scroll down to the New Password section and type in a new password in the two boxes provided. The strength box will show how good (strong) your password is.
Click the UPDATE PROFILE button

DUMB question – what and where is the mystery ‘Admin Panel menu’?

Link to my site (one of them, I have the same problem with ALL of them): https://www.beatriceotto.com

Thanks for your kind help – I am getting mildly stressed by this bizarre problem.

Best wishes,
Beatrice

Dear Bill,

Thank you for your patient and clear explanation. I am getting a better grip on the difference between WP.com and WP.org and the hosting company. I have tried clearing cache and cookies, and also resetting Safari. The good news is that my Safari now runs faster. The bad news is it has made no difference to the problem.

Again, I tried clicking ‘Lost Password’, entered my username, and got a message saying a confirmation email had been sent – without any such email appearing.

I will try the reset from within WP.org, but FTP feels like a Frighteningly Technical Process (I am a non-technical writer).

Appreciate your help and will undoubtedly come back if I get nowhere.

Kind regards,
Beatrice