beccanoire

Thank you for your reply but unfortunately those settings are not working.

By BOTH, I mean that I want to see products that are in the category “Auto Flower Seeds” and ALSO tagged “Apple”. Every item shown should fit both criteria, but instead if I choose “Auto Flower Seeds” as the category, I see products with ANY tags that are in that category. If I then click “Apple”, I see all products in ANY category that are tagged “Apple”. I want both conditions to apply.

Right, but currently it only shows items tagged “Apple” OR items in the category “Flower Seeds”. I want to see items that are BOTH, but no matter what settings I use I get one or the other.

Unfortunately, those settings didn’t fix it.

I would like those category and tag filters to work together. So if I choose “Auto Flower Seeds” as a category and “Apple” as a tag (flavor/aroma), I want to see all products that have both attributes, not all products that have either one or the other. Right now if I choose “Apple” after choosing “Auto Flower Seeds”, the category becomes deselected and it shows all products from any category which are tagged “Apple”

https://seedcellar.com/shop/ The shop by category and Aroma/Flavor filters should be working together. The rest are not connected

Sorry for the delay, I must have missed this since I ended up switching to a different platform! The site is on WPengine with their basic caching if that helps for future troubleshooting.

Here is the website link: https://gogreenbotanicals.com/

Hi Adam,

I followed your steps and determined that it’s a theme compatibility issue. I’ll get in touch with the developer and see what we can do.

Thank you for your time!

Hi Austin,

I don’t see any logs with fatal-errors in the name – just a bunch of Shipstation logs and some Square logs. Let me know what to check next! ??

Hi Shohan,

Here is the screenshot of the integration settings: https://snipboard.io/hKfUEe.jpg

And here is the system status report:

### WordPress Environment ###

WordPress address (URL): https://www.drmarnienussbaum.com
Site address (URL): https://www.drmarnienussbaum.com
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.20
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_
Total Database Size: 25.35MB
Database Data Size: 20.22MB
Database Index Size: 5.13MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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### Post Type Counts ###

acf-field: 21
acf-field-group: 5
attachment: 280
concern: 11
custom_css: 1
customize_changeset: 3
giftcard: 4
nav_menu_item: 10
oembed_cache: 1
page: 14
post: 21
press: 35
product: 43
revision: 2
shop_coupon: 1
shop_order: 3
thesis_modular: 1
treatment: 19
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

ManageWP - Worker: by GoDaddy – 4.9.7
ACF Content Analysis for Yoast SEO: by Thomas Kr?ftner
ViktorFroberg
marol87
pekz0r
angrycreative
Team Yoast – 3.0.1

Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
All-in-One WP Migration Unlimited Extension: by ServMask – 2.40
All-in-One WP Migration: by ServMask – 7.44
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.40
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Contact Form CFDB7: by Arshid – 1.2.5.9
Elfsight Instagram Feed CC: by Elfsight – 4.0.1
Essential Grid: by ThemePunch – 3.0.11
Redirection: by John Godley – 5.1.1
Superfly Menu: by Looks Awesome – 4.5.9
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.1.2
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce Square: by WooCommerce – 2.5.1
WooCommerce: by Automattic – 5.4.1
Wordfence Security: by Wordfence – 7.5.4
Yoast SEO: by Team Yoast – 16.4
WP File Manager: by mndpsingh287 – 7.1.1
Smush: by WPMU DEV – 3.8.5

### Inactive Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Gravity Forms: by rocketgenius – 2.4.17
Gravity Forms Gutenberg Add-On: by rocketgenius – 1.0-rc-1.4
Gravity Forms Mailchimp Add-On: by Gravity Forms – 4.7
Imagify: by WP Media – 1.9.14
WP Rocket: by WP Media – 3.5.1

### Must Use Plugins (3) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.6.4
ManageWP - Worker Loader: by GoDaddy –
MarnieNussbaum Functions: by DS Group – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1265 - /shop/
Cart: #1266 - /cart/
Checkout: #1267 - /checkout/
My account: #1268 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Thesis
Version: 2.10.5
Author URL: https://pearsonified.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 21
Oldest: 2021-05-25 20:03:13 +0000
Newest: 2021-06-21 19:53:46 +0000

Pending: 1
Oldest: 2021-06-28 19:53:45 +0000
Newest: 2021-06-28 19:53:45 +0000

### Status report information ###

Generated at: 2021-06-22 13:23:10 +00:00

Thanks for looking at this!

No, the item in your screenshot is a subnav that is not connected to the filters.

Hi Shadi,

Thanks for the reply. I just sent the pdf to that email address.

I have tried this and the issue persists.