beginner245

Thank you Amanda

super machen wir so – also im Ticket
Aber schon mal vielen Dank!!!!

Hi Amanda,

Is this happening on the Checkout page? —YES, after press Pay Button

Are you getting the New Order email and are your customers receiving emails about the order as well? —- YES

are there any fatal errors showing when you go to WooCommerce>> Status>> Logs? — NO

Here are the system status:

### WordPress Environment ###

WordPress address (URL): https://peru-kaffee-kaufen.de
Site address (URL): https://peru-kaffee-kaufen.de
WC Version: 3.6.4
Log Directory Writable: ?
WP Version: 5.2.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.16-1+0~20190307202415.17+stretch~1.gbpa7be82
PHP Post Max Size: 150 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.52.1
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 8.0.13
Max Upload Size: 150 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.4
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 18.35MB
Datenbank-Datengr??e: 14.85MB
Datenbank-Indexgr??e: 3.50MB
wp_woocommerce_sessions: Daten: 0.08MB + Index: 0.02MB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB
wp_woocommerce_order_items: Daten: 0.19MB + Index: 0.08MB
wp_woocommerce_order_itemmeta: Daten: 1.52MB + Index: 0.92MB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB
wp_commentmeta: Daten: 0.03MB + Index: 0.02MB
wp_comments: Daten: 0.61MB + Index: 0.12MB
wp_links: Daten: 0.00MB + Index: 0.00MB
wp_options: Daten: 7.18MB + Index: 0.29MB
wp_postmeta: Daten: 3.62MB + Index: 1.15MB
wp_posts: Daten: 0.69MB + Index: 0.10MB
wp_term_relationships: Daten: 0.01MB + Index: 0.02MB
wp_term_taxonomy: Daten: 0.00MB + Index: 0.01MB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB
wp_terms: Daten: 0.00MB + Index: 0.01MB
wp_tm_taskmeta: Daten: 0.02MB + Index: 0.03MB
wp_tm_tasks: Daten: 0.02MB + Index: 0.02MB
wp_usermeta: Daten: 0.52MB + Index: 0.17MB
wp_users: Daten: 0.01MB + Index: 0.02MB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB
wp_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB
wp_wcpdf_invoice_number: Daten: 0.02MB + Index: 0.00MB
wp_wpmm_subscribers: Daten: 0.02MB + Index: 0.00MB
wp_wpsg_exportprofile: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_gutscheine: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_kunden: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_laender: Daten: 0.01MB + Index: 0.01MB
wp_wpsg_order: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_order_products: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_orderconditions: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_orderlog: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_ordervars: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_productgroups: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_products: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_products_attribute: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_products_related: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_products_sticky: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_productvars: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_produktattribute: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_versandarten: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_versandzonen: Daten: 0.00MB + Index: 0.00MB
wp_wpsg_zahlvarianten: Daten: 0.00MB + Index: 0.00MB

### Post Type Counts ###

attachment: 63
content_block: 2
custom_css: 1
customize_changeset: 5
invoice: 40
nav_menu_item: 55
page: 26
post: 4
product: 33
product_variation: 23
revision: 16
scheduled-action: 107
shop_coupon: 6
shop_order: 570
shop_order_refund: 4
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (14) ###

Classic Editor: von WordPress-Mitwirkende – 1.5
Contact Form 7: von Takayuki Miyoshi – 5.1.3
Google Analytics for WordPress by MonsterInsights: von MonsterInsights – 7.6.0
123 Image Resize: von Ingo Henze – 0.11
WooCommerce Table Rate Shipping by Mangohour: von mangohour – 1.2.1 – Nicht getestest mit der aktiven WooCommerce-Version
UpdraftPlus – Backup/Restore: von UpdraftPlus.Com
DavidAnderson – 1.16.15

Vendidero Helper: von Vendidero – 1.2.1
WooCommerce Cash On Pickup: von Marian Kadanka – 1.5 – Nicht getestest mit der aktiven WooCommerce-Version
WooCommerce Deutsch (de_DE): von David Decker – DECKERWEB.de – 3.2.0 – Nicht getestest mit der aktiven WooCommerce-Version
Germanized für WooCommerce Pro: von Vendidero – 1.10.0
Germanized für WooCommerce: von Vendidero – 2.3.0
WooCommerce: von Automattic – 3.6.4
WP Maintenance Mode: von Designmodo – 2.2.4
WP-Optimize: von David Anderson
Ruhani Rabin
Team Updraft – 2.3.4

### Inactive Plugins (2) ###

WooCommerce PDF Invoices & Packing Slips: von Ewout Fernhout – 2.2.14
WooCommerce PDF Invoices & Packing Slips Professional: von Ewout Fernhout – 1.5.2 – Nicht getestest mit der aktiven WooCommerce-Version

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #432 – /
Warenkorb: #169 – /warenkorb/
Kasse: #172 – /checkout/
Mein Konto: #175 – /mein-konto/
Allgemeine Gesch?ftsbedingungen: #116 – /agb/

### Theme ###

Name: Storefront
Version: 2.5.0
Author URL: https://woocommerce.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 107
Oldest: 2019-05-29 08:50:16 +0200
Newest: 2019-05-29 08:50:33 +0200

Pending: 0
Oldest: –
Newest: –

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –

Many Thanks for help!

Thanks!!!!! Andrew
I try it!

Hi Andrew,

https://www.shoppingberatung.com/

I create a header image – maybe that is a problem?

Katja