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Hi @tribahealth

We’re glad you have managed to sort the issue.

I’m going to mark this as resolved.

Feel free to create a new thread if you have any other questions.

Thank you!

Hi @gerrad8

Thank you for getting in touch.

We reproduced the issue on your site.

Here’s our test:
https://share.getcloudapp.com/o0uYmOO1

The popup is closing because another popup is opening on the site, which is the popup vols-collaborar.

Please see:
https://share.getcloudapp.com/4guNJW8n

Can you temporarily disable the other popup to test it?

Let us know what happens.

But if you’d like to display multiple popups at the same time, can you try updating the display of the popups suggested in our documentation?

https://docs.wppopupmaker.com/article/196-display-multiple-popups-at-the-same-time

Let us know if you have questions.

Hi @bhattashu86

Thank you for getting in touch.

We checked your site, and the popup is loading.

Here’s our test:
https://share.getcloudapp.com/7Kuz8nqy

However, we can’t find a link or button to trigger the click open – popup.

Here’s what we get:
https://share.getcloudapp.com/jkuAD8XA

Can you share a screenshot where we can find the link or button?

Thank you!

Hi @phpaddicted

No worries, and thank you for sharing a screenshot of the issue.

It looks like a possible conflict happening with your theme or another plugin.

Can you try disabling third-party plugins and/or using a default WordPress theme to see if that isolates the issue?

For reference, please see:
https://docs.wppopupmaker.com/article/556-troubleshooting-your-first-popup#have-you-tried-turning-off-all-other-plugins-any-custom-code-and-switching-to-the-twenty-twenty-one-theme

Let us know how it goes. Thank you!

Hi @ailaina123456

Thank you for your reply.

We tested the Better Message by WordPlus. Is this the correct plugin?

It shows on our test that the shortcode is not working on a WordPress page.

Please see: https://share.getcloudapp.com/z8uGZyzZ

Popups are placeholders that show an HTML. It doesn’t control the functionality of the other plugin. It seems the issue is with the shortcode.

It works when the below attributes are not included in the shortcode.

• text=”CONTACT US”
• subject=”Your Subject”
• message=”Your message”
• target=”_blank”
• class=”_blank”
• fast_start=”1″
• url_only=”1″
• user_id=”1″

Please see our other test on a WordPress page and using Popup Maker – Remote Content without the other attributes:
https://share.getcloudapp.com/E0uXnD8o

Can you reach out to Better Message support to get assistance on the added attributes?

Let us know their insights. Thank you!

Hi @pamperedpetsusa

We checked the screenshots. Can you change the Protection setting – “Where will they be taken”?

Please use the Custom URL and input your login page (https://domain.com//login/)?

Here’s an example:
https://share.getcloudapp.com/o0uY8qjD

Here’s a demo:
https://share.getcloudapp.com/qGuqNlgA

Let us know what happens.

Thank you!

Hi @annaryker

We are going to mark this as resolved, as we haven’t heard from you in a while.

Feel free to create a new thread if you have any other questions.

Thank you!

Hi @mariobeck

We are going to mark this as resolved, as we haven’t heard from you in a while.

Feel free to create a new thread if you have any other questions.

Thank you!

Hi @pievedepitti

We are going to mark this as resolved, as we haven’t heard from you in a while.

Feel free to create a new thread if you have any other questions.

Thank you!

Hi @justinteo85

Thank you for getting in touch.

The image shows it is missing a trigger – Form Submission and cookie name. It requires a connection between the trigger and cookie event for the cookie form submission to work.

We also checked your site, and you can use the popup trigger – form submission, and cookie event for MailChimp for WordPress. There is no need to use a cookie – manual javascript.

Please see this screenshot:
https://share.getcloudapp.com/2Nuby0J1

Here’s a demo:
https://share.getcloudapp.com/Z4unkqeA

To learn more about Form Submission Cookies, please refer to this link:

https://docs.wppopupmaker.com/article/523-trigger-form-submission

We hope that helps. Let us know how it goes, or if you have questions.

Hi @alphatechlogix

Thank you for getting in touch.

Can you share more details about it, the name of your scanner, including the full report so that we can forward the details to our development team?

You can send us the report through our support form here:

https://wppopupmaker.com/support/#submit-a-support-ticket

Thank you!

Hi @expertimmodelarc

We rechecked our system, but we did not find any message from you.

We’ll go ahead and mark this thread as resolved, as we haven’t heard from you in a while.

Please don’t hesitate to create a new thread or email us at [email protected] if you have other questions.

Hi @pamperedpetsusa

Thank you for getting in touch.

We checked your site, and your shop page is using the Products Archive. We also did not see any errors when we checked the browser dev tools.

Please see:

• https://share.getcloudapp.com/DOulQOXg
• https://share.getcloudapp.com/L1uD71KN

Can you add the Products Archive under the restriction settings – Content?

Here’s an example: https://share.getcloudapp.com/WnumGj29

For the protection settings, select the Administrator and Customer.

Here’s an example: https://share.getcloudapp.com/ApuvjpQv

Let us know how that goes.

We’d also like to check your restriction settings. Can you share screen captures of the following?

• General
• Protection
• Content

Thank you!

Hi @karim66

Thank you for getting in touch.

We were unable to reproduce the issue. Both plugins were working when we tested it.

Here’s our test:
https://share.getcloudapp.com/4guNyBvn

We might need to take a closer look at your site. Can you send us a message through our support form, and provide temporary access?

https://code-atlantic.com/contact/

If needed, we’ll install WordPress’s Health Check & Troubleshooting (https://www.ads-software.com/plugins/health-check/) plugin. That plugin helps us check for plugin and theme conflicts without disturbing your visitors. Is that OK with you?

Thank you!

Hi @carnoxen

We’re glad you have configured the restriction for the other languages.

Thank you for your feedback. We’ll forward this to our team.

Our developers are currently working on improvements for Content Control, so there might be things to look forward to in the future updates.

Let us know if you have questions.