Ben Fox

Hi Dean,

We’ve updated the plugin’s info to reflect that it has been tested and is secure with 4.8.1 (soon to be 4.8.2). The plugin itself hasn’t actually received a code update in a year and doesn’t need one. The library is hosted and updated separately.

Thank you,
Ben Fox

• This reply was modified 7 years, 2 months ago by Ben Fox.

Thank you Dean. The plugin itself is in fact tested and working with the latest WordPress version. The library is our focus for maintenance because the plugin is mostly just a tunnel to access the library.

I will ask the dev team to get this taken care of ASAP.

Best

Ben Fox

Hi Bandora,

GoDaddy customers no longer receive a free full SIDEKICK license on install. My apologies for the confusion.

Thank you for trying SIDEKICK!

Ben Fox

Hi,

Sorry you’re having trouble.

Dynamix Theme is no longer licensed to provide SIDEKICK as part of their theme, so it should not have been included in the first place. We will look into that.

As for it not deactivating when you remove the plugin, that seems like something that should be impossible. Would you mind emailing me at [email protected] with a temporary admin login and pass so I can take a look?

Thank you
Ben Fox
Co-Founder, SIDEKICK.pro

Hi mpek,

The walkthroughs are available in English only.

Thank you for trying SIDEKICK!

Ben

Hi Maggew,

To remove sidekick go to Plugins and click “disable” next to the sidekick plugin.

You can then choose to delete it altoegteher by clicking “delete” or leave it inactive.

If you’re asking to specifically remove it from just that part of the wp-admin, we will need until Monday when we are back in the office to get you an answer.

Please let me know if you have any further questions.

Ben

Hi DailyPS.

I’m glad you figured it out, thank you for letting us know.

With regards to “Jacking up” your admin panel, as you haven’t provided a reply to our request via email for temporary wp-admin access or screenshots of the issue, we have no way to diagnose or fix the issue.

It would be very helpful if you could respond to [email protected] with at the very least screencaps of what happened. While you won’t be using it in the future, fixing the issue will certainly help the next guy or gal.

Thank you for trying SIDEKICK.

Ben Fox
[email protected]

Hi there,

Thank you for letting us know. We have received your support ticket as well and will reply asap. It’s 8pm here now so we won’t get to it until tomorrow morning. In the meantime I recommend you disable the plugin.

My apologies for the trouble. We will get to the bottom of it.

I appreciate your patience.

Ben Fox

Jastuccio,

Can you please provide us with the domain where you saw the error? Vaultpress is going to help us track it down and verify.

If you prefer not to post it here, please email it to [email protected].

Thank you

Ben

Thank you. We’ve scanned the plugin and didn’t find anything but will continue to keep an eye out.

We’ve just completed a scan of the plugin and a few sites with it installed and couldn’t replicate the error. That said, that doesn’t mean there isn’t a problem. We are going to inform Go Daddy right now so they can run a check on the version they’re installing as well.

Have you rescanned the site since you deleted SIDEKICK? Has the warning disappeared and if so, was SIDEKICK the only thing you removed?

Thanks for your patience and assistance with this.

Ben

Yes, it does come pre-installed with GD Pro and I understand why you deleted it. Did you by chance capture a screenshot or any further details from the scan that you can send to [email protected]?

Just on a dinner break here but we will get into it right after.

Thanks

Ben

Hi Jastuccio,

Thank you for bringing this to our attention. I am going to get into it right now and report back.

Can you confirm that you’re running the latest version of the plugin, installed from the repo?

Thank you,

Ben Fox

Hi Nootkan,

Apologies for the confusion. You are right, that support article appears to have gotten lost in our shuffle from Helpscout to Zendesk, that is 100% my bad.

We are going to get that back up but in the meantime, if you email us at [email protected], we will email you a list.

Ben

Hi Stay-Cee,

When a Walkthrough switches to audio only mode, that usually indicates either a conflict or a Walkthrough that is out of date. Would you mind sending us a note to [email protected] that includes the Walkthrough(s) you’re having trouble with?

As far as the plugin being free goes. SIDEKICK provides 20 Walkthroughs along with access to any third party walkthroughs like WooCommerce free of charge. If you’d like to access our entire library of over 190 WordPress Basics Walkthroughs, the price is $60 per domain. This is all very clearly stated on our website and on our plugin page.

When you say “It then asks you to upgrade” are you saying that you are getting a prompt forcing you to upgrade to use the plugin? (Of course you’re not because that’s not how we’ve built it). Or are you saying that there is an Upgrade button in the drawer and because you’re feeling like the plugin is buggy and all things should be free, you’re being taunted? If so, sorry about that, not our intention.

I understand you’re frustrated however a quick email or posting in our support forum here could probably have cleared up your questions / issues rather than a 1 star rating. You’ll notice we respond very quickly to support issues.

Please consider that the next time you are having trouble with a WordPress plugin before just slapping down a rating.