Bernat Torras (a11n)

Hi there,

If your “pretty” permalinks aren’t working on your site, I suspect that one of these things can be happening:

1- There is still some permalinks cache that is ignoring your current permalinks structure. Try to save your permalinks structure again in Settings>Permalinks to flush this cache and check if it solves the issue.

2- Your .htaccess doesn’t have enough permissions to let WordPress update it with the wanted structure. If that’s the case, you should receive an error at the bottom of the page indicating that WordPress hasn’t been able to update your .htaccess file and providing you the content that you should manually use there. In this case, try to manually edit it and change its permissions to make sure that WordPress can update it (you can also ask for help to your hosting support team if you have doubts or experience any problems with it).

I hope it helps!

Hi there,

This note indicates that the payment has been authorized and that the shop administrator is now able to capture it from the PayPal dashboard.

The status of the order has changed from “Pending Payment” to “On Hold” to differentiate it from the orders that are still pending for its payment (for example if they use bank transfer).

At first sight, everything seems ok, so you can just go ahead and capture this payment.

Thanks

Hi there,

I suspect that the problem is related to the tool that you’re using to view the contents of the CSV file (maybe it is using a different text encoding).

Can you try to edit it with a code editor or a plain text tool (like textedit) to see if you still see these wrongly formatted characters?

Thanks!

Hi there,

We’d like to take a deeper look at this issue to get a better understanding of what is happening. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks!

Hi there,

Both of theme the adding note email send normally. But, in hotmail only note email sending, the order received and complete not.

Before diving deeper into this issue, I suggest you to do a quick test to confirm if these email notifications are being sent or if there are some issues with them.

1. Go to WooCommerce>Settings>Emails and make sure that the wanted email notifications are enabled there.
2. Install and activate [WP Mail Logging](https://www.ads-software.com/plugins/wp-mail-logging/) plugin.
3. Place a new order in your site (or wait for a new real order from your customers) and add a note there.
4. Go to Tools>WP Mail Log page and check if the expected notification has been logged there.

If it has been logged without any errors, it means that it has ben sent from your site, and I’d suggest you to check if it landed in the SPAM folder or reach your hosting support to see if there are any problems with the server’s mail queue.

If there are some errors logged next to this notification, it will mean that something is preventing WooCommerce from sending it. Please check these errors to see if you can get more details about what is happening. If they are coming from a specific plugin, you should try to disable it temporarily and repeat the test to see if the notifications are sent.

Here you can read more about this kind of issues and how to troubleshoot them: https://docs.woocommerce.com/document/email-faq/

Hi there,

When an order is place, the email get send like 6-7 hours after the order have been place.

By default WooCommerce should send these notifications immediately after the customer has placed the order. If it is taking hours to get these notifications sent, I suspect that some server issue or conflict in your site is causing this.

I’d suggest you to reach your hosting support to see if there have been issues with the mail queue or if they can check the mail logs to confirm when they were sent.

Here you can also read some helpful information about how to troubleshoot email issues: https://docs.woocommerce.com/document/email-faq/

Another problem I’m having is how do I remove the billing address in the order notification email once the order have been placed?? please help

In order to remove these details from your email notifications, you’ll need to customize the default notification templates from your child-theme.

The template that adds all these customer details is this one:

/woocommerce/templates/emails/email-customer-details.php

You can remove the wanted details from the $fields variable before rendering them.

Alternatively, you can also use the woocommerce_email_customer_details_fields filter to filter them out.

I hope it helps!

In this case, please try to use the following lines instead:

$user_info = get_userdata( $user_id );
$user_email = $user_info->user_email;
echo sprintf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $user_email ) ) . "\n\n";

Let us know if it does the trick!

Hi there,

Yes, the $user_email should be available on that template, so you can replace this line of code with:

<p><?php printf( esc_html__( 'Username: %s', 'woocommerce' ), esc_html( $user_email ) ); ?></p>

If for some reason it isn’t working, you can always get the user email address with the following code:

$user_info = get_userdata( $user_id );
$user_email = $user_info->user_email;

Here you can find more details about how to customize the default email templates: https://woocommerce.com/posts/how-to-customize-emails-in-woocommerce/

Hi there,

All these email templates can be customized from your theme folder, so you can copy this file to your theme folder (for example: wp-content/themes/your-child-theme/woocommerce/emails/customer-reset-password.php) and change that line of code from there with the wanted string.

Alternatively, you could also use a plugin like Say What to customize this string from the backend (Tools>Text changes).

I hope it helps!

Hi there,

Thanks for submitting the support ticket!

This plugin is developed and supported by Jeroen Sormani, one of our third-party development partners, so your ticket has been directly forwarded to him. He’ll reply to you as soon as possible via email and will help you with it.

Thanks,

Hi again,

Just to let you know, I’ve tried the code that you shared in your previous reply, setting the required attribute to false and I confirm that it works, as the postcode field became non-required on my site.

Maybe the problem is that your theme or a plugin in your site is using this filter to make this field non-required and it has a higher priority, overriding the code that you’re trying to add now.

You can try to increase its priority with the following code:

add_filter( 'woocommerce_default_address_fields', 'customise_postcode_fields', 100 );
function customise_postcode_fields( $address_fields ) {
    $address_fields['postcode']['required'] = true;

    return $address_fields;
}

Hi there,

Please note that by default, the postcode field is required in WooCommerce, so I guess that some plugin or your theme is customizing your Checkout page to make this field non-required.

I’d suggest you go to Appearance>Themes and try to ‘preview’ your Checkout page using a default theme (like Storefront) to see if the field becomes required again. If that’s the case, it will mean that your current theme is disabling this requirement.

If the issue persists,the best way to find the origin of the issue is to disable all the active plugins except WooCommerce to see if the issue is fixed. If that’s the case, you just need to reactivate the disabled plugins one by one and reload the Checkout page to check if the issue reappears. You’ll know the culprit plugin when you reactivate one and the problem reappears.

Of course, I’d suggest you to perform this test on a staging version of your site (you can use “WP Staging” plugin to create one quickly).

Perfect! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi there,

If I understand it correctly, you want to add some extra fields to your site that your customers will need to fill when placing their orders and you also want to display the values of these fields in the email notifications that they’re receiving.

I’m not sure though if you want to add these extra fields on the product or checkout page…

In any case, here are some plugins that you could use for this:

Checkout fields:

– https://woocommerce.com/products/conditional-checkout-fields-for-woocommerce/
– https://woocommerce.com/products/woocommerce-checkout-field-editor/

Product Fields:
– https://woocommerce.com/products/product-add-ons/
– https://woocommerce.com/products/gravity-forms-add-ons/
– https://woocommerce.com/products/woocommerce-ninjaforms-product-addons
– https://woocommerce.com/products/ws-form-pro-product-add-ons

Please check their documentation to see which one would for your needs in a better way.