Bernat Torras (a11n)

Hi there,

Thanks for letting us know!

Yeah, I’m pretty sure that upgrading to a better hosting will improve the performance of your site, and that hopefully will prevent these actions to reach the memory limit.

If the issues persist, please check these guides to learn how can you troubleshoot and fix this issue:

– https://woocommerce.com/posts/woocommerce-site-slow-fixes/
– https://docs.woocommerce.com/document/troubleshooting-a-slow-site/

Thanks,

No problem! I hope you can sort it out soon! ??

Hi there,

By default, WordPress (or WooCommerce) doesn’t include multilingual support, so if you’re experiencing issues with your translated products, you’ll need to check it directly with the support team that is behind this translation plugin.

Here you can find its support page: https://www.ads-software.com/support/plugin/lingotek-translation/

I hope it helps!

Thanks,

Hi there,

I’ve taken a look at your site and I see that this is appearing this way because of some CSS rules on your theme that are setting the display option to the product list to “table” and forcing the width of the products.

I’d suggest you to reach your theme support to see which is the best way to change it in order to achieve the wanted results, but as a quick fix, you could also overwrite these styles with some additional CSS rules.

For example, you can try to add the following ones in the Appearance>Customize>Additional CSS page:

#primary .columns-3 ul.products li.product {
    width: auto;
}

#primary ul.products{
	display: initial
}

I hope it helps!

Thanks,

Hi there,

Can you please tell us which version of WooCommerce and PHP are you running in your site?

Also, please check if you have any other fatal errors in WooCommerce>Status>Logs page or in your hosting errors log and share them with us to get more details about these critical errors that you’re getting.

Thanks,

Hi there,

This kind of errors usually appear due to conflicts with other active plugins. The best way to find the origin of the issue is to disable all the active plugins except WooCommerce to see if the issue is fixed. If that’s the case, you just need to reactivate the disabled plugins one by one and reload the Checkout page to check if the issue reappears. You’ll know the culprit plugin when you reactivate one and the problem reappears.

Of course, I’d suggest you to perform this test on a staging version of your site (you can use “WP Staging” plugin to create one quickly). ?

Thanks

Hi there,

how i can exclude my homepage, and all the cart page, and woocommerce?

I’ve checked your homepage, cart and the rest of the WooCommerce pages but I’m not sure about what you want to exclude there exactly… Can you please provide us more details about which are the changes that you want to apply there?

Some screenshots would also help. ??

Thanks,

Hi there,

If you want to customize the single-product template from your theme folder, you’ll need to upload it directly to the root folder, instead of in a “woocommerce” directory.

For example: wp-content/themes/storefront/single-product.php.

Can you please try it and tell us if it works as expected?

Hi there,

Thanks for submitting your support ticket!

Don’t worry, even if Stripe is a free plugin, we support it, so I hope we can figure out what is happening to your site soon!

Thanks!

Hi there,

Thanks for sharing this information with us!

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Thanks!

Hi @arthurlam1!

However, may I know if there is a way to just show the Add to Cart button only (without the border and the price)?

You should be able to achieve it using some custom CSS rules to your active spreadsheets (or in Appearance>Customize>Additional CSS page) to hide that price and border.

If you provide us the URL of a page where we can see these elements, we’ll try to provide you some CSS rules to achieve it!

Thanks,
Bernat

Hi @mp3_dinle!

I’m sorry, I see now that I made a mistake in that media-query! Instead of “min-width” it should be “max-width”…

I also see that your layout changes when the window is smaller than 992px (moving the sidebar at the bottom of the page), so I think that the 768px should also be updated with 992px.

Here’s the updated code:

@media (max-width: 992px){
	.woocommerce-page.archive .container .row.is-sidebar-left {
			display: flex;
			flex-direction: column;
			text-align: center;
	}
	.woocommerce-page.archive .container .row.is-sidebar-left .content-area{
		order: 2;
	}
	.woocommerce-page.archive .container .row.is-sidebar-left .woo-sidebar{
		order: 1;
	}
}

Please try it and let us know if this time it works fine!

• This reply was modified 5 years, 1 month ago by Bernat Torras (a11n).

Hi @dllive!

Migrating orders is always a tricky process, as you need to migrate all their linked data (customers, products, etc) and make sure that no new orders are created in the Live site after or while you import them.

Once you’re ready for the final order migration, I’d suggest you to temporarily set your Live site to maintenance mode and use “WooCommerce Customer / Order CSV Export” and “Customer/Order/Coupon CSV Import Suite” to export and import the data between both sites.

Here you can also read more about this process:
-https://sgwebpartners.com/moving-orders-in-woocommerce/
– https://www.skyverge.com/blog/moving-woocommerce-orders-sites/

I hope it helps!

Hi @moeeeee1!

WooCommerce shouldn’t create auto-drafts for your orders… I suspect that the issue that you’re experiencing is related to a fixed bug that we experienced while ago (https://github.com/woocommerce/woocommerce-ios/issues/659). Can you please check if you’re using the latest version of WooCommerce? If not, please try to update it (try it first on a staging version of your site) and check if the problem persists!.

Thanks!

Hi @arthurlam1!

1) Is there a way to create hidden products ie. products that appear for users to purchase only if they are on a certain page of my site and not the general shop page.

You could try to leave these products hidden (changing their “catalog visibility to “hidden”) so they don’t appear in your shop or search pages and then add them to the wanted pages using the available WooCommerce shortcodes. Would that do the trick in your case?

2) Right now when WooCoomerce lists products, it basically lists the products with an Add to Cart button below (eg. https://i.imgur.com/S6o7SoI.png). Is there a way to create something like this (https://rebrand.ly/onwfmk)? Where I can customize the text above and then have the Add to Cart button below each option?

Unless there’s a plugin that offers this functionality, I think that the only way to achieve it would be by customizing the shop page template to add this additional details (that you can add to the product using one of the existing fields -like its short description- or a custom field) before the “add to cart” button.

If you want to change the text that appears in these “add to cart” buttons, I’d suggest you to use this plugin: https://www.ads-software.com/plugins/wc-custom-add-to-cart-labels/.

I hope it helps!