Davide

PHP 8.1 appears to resolve this issue

Not sure whether the issue is WP, Genesis, the Infinity Pro theme or a plugin but I’ve just moved to a new A2host server. Any help on diagnosing this would be really welcome.

• This reply was modified 3 years ago by Davide. Reason: pressed return and posted in error
• This reply was modified 3 years ago by Davide.

Additional point – running the AMP page against Lighthouse mobile gives a performance score of 78 / 91 100 / 92

Running the non AMP version of the same page against Lighthouse mobile gives a performance score of 90 / 93 / 92 / 100

Ahmed,

I’ve just checked further on this and I think the “..” icon I mention above is the top part of the “X” in the Cookie Policy notice.

The text “Privacy Policy” in blue is the Privacy Page Button Text that I heve entered in the GDPR back-end page of your plugin.

The Accept and Reject boxes and their text is invisible but the tap zones seem to be active.

Certainly looks as though the notice is behind the page content.

If you send me an email address I can forward you screenshots if that would help,

David

Hi Ahmed,

GDPR is enabled and the notice does not show on the iPhone (but does on the AMP page on a PC).

However, though the GDPR notice is not showing, if I tap the screen in approximately the right place (center of screen where the notice is set to appear) the Privacy Page I have set opens correctly in a new window.

The is also a small “icon” that looks like “..” (could be the top 2/3rds of the character “V”) on the title line of the page which if an area just to the left of it is tapped brings up the top part of the line “Privacy Settings” – the line shows about the top 2/3rds of the characters – this does not scroll.

It’s almost as though the GDPR notice is present but invisible. If I scroll the page down the “Privacy Settings” stays fixed at the top of the screen but still only the top 2/3rds of the characters show.

I’ve just been trying to figure out what the behavior is and I think I may have the answer which appears to be as follows:

1. The .. icon at the top right of the screen is very small and the tap area is also tiny and a little to the left of the icon BUT if I can tap the touch point the text in blue “Privacy Settings” is shown at the top of the screen.

2. When the text “Privacy Settings” shows the menu, the on page links and the scroll button all work.

3. On every page change the text “Privacy Settings” is replaced with the .. icon – suggests that tapping the icon is not persistant – and the menu, links and scroll bar again stop working.

iPhone is a 5c (MG912B/A) running IOS 10.3.3 (14G60)

My guess is that the GDPR notice is popping behind the page content and is not persistent for the session.

Does this help? David

Many thanks, this works

Thanks, Is this to be added in redis-cache.php?

From Redis Diagnostics screen (plugin disabled to avoid fatal error)

Status: Disabled
Client:
Drop-in: Invalid
Disabled: No
Redis Extension: 5.2.2
Predis Client: Not found
PHP Version: 7.4.7
Redis Version: Unknown
Multisite: No
Drop-ins:
– advanced-cache.php v by
– maintenance.php v by

Hi Gioni,

You were absolutely right, it was nothing to do with WP-Cerber.

The issue was eventually traced to a problem with A2 hosting:
>>>The PHP issue on the server has been fixed and WP-Admin on all of your sites is available now.

There was an issue with CageFS on the server, causing PHP problems. This has been fixed by our system engineers and everything is back up now.<<<

It seems that I was an early adopter of the A2 Managed WordPress Hosting plan which was launched months before it was technically stable and even today (around 6 months later) I am far from convinced that the A2 plan is fit for production websites.
D

Thanks Gioni, I have done this – you guys work fast the development version I downloaded within minutes of your update has already gone to 5.7.3!!!! Amazing.

• This reply was modified 7 years ago by Davide. Reason: miss typing

Thanks Gioni, looks like the best advice is to uncheck the reverse IP box. Many thanks, Davide

• This reply was modified 7 years ago by Davide. Reason: tick as resolved

Many thanks, will do

I was getting the same error, vitamincee.

Turning off HTTPS rewriting in the Cloudflare WP plugin seems to cure it.

Question is, will there be collateral damage from turning it off?

For full details please see this post

https://support.themecatcher.net/forums/topic/conflict-with-cookie-control-and-cookie-law-info-plugins#post-18929

I’ve done a bit more diagnosis and what is happening is the following

With the Cookie Law Info plugin activated the start of the display box for the Quform form begins

<div id=”iphorm-outer-573b0da415a19″ class=”iphorm-outer iphorm-outer-3 iphorm-uniform-theme-default iphorm-theme-light-rounded iphorm-has-logic iphorm-responsive”>

With the Cookie Law Info plugin deactivated the start of the display box for the Quform form begins

<div id=”iphorm-outer-573b0e38e823a” class=”iphorm-outer iphorm-outer-3 iphorm-uniform-theme-default iphorm-theme-light-rounded iphorm-has-logic iphorm-responsive” style=”visibility: visible;”>

so it looks as though style=”visibility: visible;” is being stripped off the code somehow.

The results with Cookie Notice plugin are identical.

With this extra information can you suggest a fix