I reached out to Elegant Themes and they said that I need a membership to be able to get support. But it sounds like they said it could either be a Divi issue (that they could help with) or an issue with the Child theme installed (from elegantmarketplace.com). Before I pay to get support from Divi, do you know if there is a way if I can try to identify if the issue is with Divi or the child theme?