bevanjones

If I build a new site and use CF7 and Recaptcha v3 – no problem.

If I take on a client with an existing website that has a custom theme and is running CF7 and Recaptcha v2, and I upgrade them to v3 – this problem happens.

Essentially what is happening is the token is not being passed and CF7 thinks the email is spam and stops it from being sent. If you go into your CF7 message settings there are 2 errors that produce the message, ““There was an error trying to send your message. Please try again later.” (that’s dumb, but that’s another issue). Change the second message to, “unfortunately our system incorrectly marked you as spam. Please contact via phone while we fix the issue”. Submit your form again, if that’s what message you get then that’s what the issue is.

Here’s how I fix it:

a. Try tezet’s code in the header.php file (post #6)
b. Try dswsmith’s fix (post #19)

Although these have worked for others, they have never worked for me. That’s when I invoke plan C;

c. Download WP Forms plugin and set up a new form.

Thanks.

Hi Noor, can you please clarify what my “account email” is? Is it the email that I set up in the To field inside SMTP Mailer?

Ok, I have solved this:

When I read the limited instructions and watch the video that has no one talking, this is what I believe it says I should do:

CF7
To: operations@
From: bevan.jones@

SMTP Mailer:
To: operations@
From: bevan.jones@

I assumed the email would land in my operations@ inbox from sender bevan.jones@

Nope. After some trail and error, this is what works;

`CF7
To: operations@
From: bevan.jones@

SMTP Mailer:
To: bevan.jones@
From: operations@

That gets the form data into my operations@ email inbox and the from user is bevan.jones@

It would be great if in your instructions you could explain the path of the data and explain what settings to use on both SMTP Mailer and CF7.