Beximus

No, don’t worry, I’ve got it! There seemed to be a clash between this and the Table Rate plugin – even though there wasn’t anything in the Table Rates, I switched off the plugin and the options disappeared!

Thanks though.

Hi, thanks for your reply.

Sorry, I’ve changed the photos now to make them public!

Here’s my System Status:

### WordPress Environment ###

WordPress address (URL): https://www.swanseashop.co.uk
Site address (URL): https://www.swanseashop.co.uk
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: ? 5.6.4 - There is a newer version of WordPress available (5.7.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.3.27
PHP Post Max Size: 12 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.34
Max Upload Size: 12 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.8.1
WC Database Prefix: wp_
Total Database Size: 114.89MB
Database Data Size: 102.01MB
Database Index Size: 12.88MB
wp_woocommerce_sessions: Data: 3.09MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.15MB + Index: 0.07MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.80MB + Index: 0.60MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_commentmeta: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp_comments: Data: 0.77MB + Index: 0.35MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 91.40MB + Index: 8.66MB + Engine MyISAM
wp_postmeta: Data: 4.20MB + Index: 2.26MB + Engine MyISAM
wp_posts: Data: 0.84MB + Index: 0.19MB + Engine MyISAM
wp_ps_exclude: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_postmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_posts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_ps_product_sku: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_usermeta: Data: 0.12MB + Index: 0.08MB + Engine MyISAM
wp_users: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.13MB + Engine MyISAM
wp_wc_order_stats: Data: 0.10MB + Index: 0.07MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

amn_mi-lite: 2
attachment: 233
nav_menu_item: 17
page: 15
product: 161
product_variation: 7
revision: 171
shop_order: 1447
shop_order_refund: 3
slide: 4
wooframework: 154

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Members: by MemberPress – 3.1.5
Really Simple SSL: by Really Simple Plugins – 4.0.14
Predictive Search for WooCommerce: by a3rev Software – 5.3.13
WooCommerce Royal Mail: by WooCommerce – 2.5.34
WooCommerce Table Rate Shipping: by WooThemes – 1.5.3
WooCommerce: by Automattic – 5.2.2 (update to version 5.3.0 is available)
WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.3

### Inactive Plugins (3) ###

Google XML Sitemaps: by Auctollo – 4.1.1
Homepage Control: by WooThemes – 2.0.3
WP Updates Notifier: by Scott Cariss – 1.6.0

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
virtual (virtual)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #4 - /
Basket: #5 - /cart/
Checkout: #6 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.5.1 (update to version 3.7.0 is available)
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 94
Oldest: 2021-04-29 07:21:42 +0000
Newest: 2021-05-28 09:56:19 +0000

### Status report information ###

Generated at: 2021-05-28 15:33:40 +01:00

I was hoping that it would be a quick thing that maybe I missed, but if it turns out to be too complicated, I will contact support. Thank you!

What should I be looking out for in the code? I’ve looked, but I can’t see anything pertaining to shipping or postage in there.

They’re not https://imgur.com/a/IaKxhT8

The person who set up the site seems to have done it mostly through CSS and code rather than the settings, so I’m not sure exactly how the postage works as there’s nothing in the options to really play with. We are using the Royal Mail Plugin, which may be why postage is working elsewhere.

• This reply was modified 4 years, 4 months ago by Beximus.