bhoangvietanh

HI @joashrajin

Thank you for the reply.

I really hope to have these issues fixed.

Hi @joashrajin

Sure thing. This is the staging site running on WooCommerce v5.6:

https://dinh-dinh.com/test/?product=bst-gau-cho

It’s using Storefront theme and all plugins are deactivated.

Hi, here’s the link: https://dinh-dinh.com/test-2/?product=bst-gau-cho

Hi @kellymetal

I agree. It does look like the assets haven’t finished loading even though the browser indicates that the page has fully loaded.

I created another staging site. This one is using Storefront thene, all plugins are deactivated except for Woocommerce (v5.7.1). Here’s the recording:

https://www.dropbox.com/s/majh0ltyv0t8wng/RPReplay_Final1633167518.MP4?dl=0

I have tried this on iPhone 12, iPhone SE, iPhone 8 and 2 ipad mini 5. I tested it with 2 different wifi networks and 4G on Safari, Chrome and Firefox.

I have been able to consistently reproduce the issues every single time, even with a full conflict test.

The only time I noticed the issues were gone was when I accessed my staging website that I created over a month ago, and it is running on Woocommerce v5.6.

Hi @adamkheckler

It definitely seems like I am running into that same bug.

I tried creating a simple product as you suggested. And I’ve found that tapping on the thumbnails seems to work just fine with this. But I can still see the glitches when swiping on the image.

I made a recording of the simple product page: https://www.dropbox.com/s/qoq0mu6wpsv1acm/RPReplay_Final1633072949.MP4?dl=0

From the Github link you mentioned, I can see that the bug was found since Sep 2020, but honestly I have never experienced these issues until recently, specifically right after the 5.7.1 update.

Hi @dougaitken

The problems haven’t been resolved yet.

But I have noticed that if I wait for 5-10 seconds after the page fully loads, the page functions normally without a problem. But if I start tabbing on the images or swiping on them immediately right after it fully load, it starts to act up.

I made another screen recording after changing it to Twenty-Twenty One and deactivating all of the plugins except for Woocommerce:
https://www.dropbox.com/s/b4y4b8ah56uxnct/RPReplay_Final1633015868.mov?dl=0

The problems are still there. And they happen on every product page.

@abwaita really appreciate your support so far. Here you go.
———————-

### WordPress Environment ###

WordPress address (URL): https://dinh-dinh.com
Site address (URL): https://dinh-dinh.com
WC Version: 5.7.1
REST API Version: ? 5.7.1
WC Blocks Version: ? 6.0.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.6.5
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.11
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 5000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.19-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.7.1
WC Database Prefix: wp_
Total Database Size: 539.26MB
Database Data Size: 517.16MB
Database Index Size: 22.10MB
wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg0_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg1_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
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wpstg1_aioseo_posts: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
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wpstg1_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg1_options: Data: 9.52MB + Index: 0.17MB + Engine InnoDB
wpstg1_postmeta: Data: 144.17MB + Index: 5.03MB + Engine InnoDB
wpstg1_posts: Data: 26.52MB + Index: 0.83MB + Engine InnoDB
wpstg1_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_sbi_instagram_posts: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wpstg1_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg1_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg1_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg1_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpstg1_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg1_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpstg1_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpstg1_woocommerce_sessions: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
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wpstg1_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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### Post Type Counts ###

attachment: 166
cartflows_flow: 1
cartflows_step: 2
custom_css: 3
custom-css-js: 1
customize_changeset: 9
elementor_library: 29
nav_menu_item: 22
page: 21
post: 4
product: 7
product_variation: 37
protected_areas: 1
revision: 4780
shop_coupon: 1
shop_order: 13
wpforms: 1
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

All in One SEO: by All in One SEO Team – 4.1.4.4
CartPops: by CartPops.com – 1.4.7
Passster: by Patrick Posner – 3.5.4
Simple Custom CSS and JS: by SilkyPress.com – 3.37
Woocommerce Vietnam Checkout PRO: by Le Van Toan – 4.4.5
Elementor Pro: by Elementor.com – 3.4.1
Elementor: by Elementor.com – 3.4.4
Smash Balloon Instagram Feed: by Smash Balloon – 2.9.3.1
Loco Translate: by Tim Whitlock – 2.5.4
MaxButtons: by Max Foundry – 8.7
Multiple external product URLs for WooCommerce: by Pawe? ?machowski – 1.3.2
Shortcodes Ultimate: by Vladimir Anokhin – 5.10.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.13
WooCommerce Blocks: by Automattic – 6.0.1
WooSwatches - Woocommerce Color or Image Variation Swatches: by WooMatrix – 3.3.11
WooCommerce Direct Checkout PRO: by QuadLayers – 2.4.0
Direct Checkout for WooCommerce: by QuadLayers – 2.5.3
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce: by Automattic – 5.7.1
WP Rocket: by WP Media – 3.9.0.5
WP STAGING: by WP-STAGING – 2.8.8
YayMail - WooCommerce Email Customizer: by YayCommerce – 2.5.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: ?
Currency: VND (?)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #5108 - /bo-suu-tap/
Cart: #8 - /cart/
Checkout: #40 - /checkout-2/
My account: #10 - /my-account/
Terms and conditions: #4704 - /faq/

### Theme ###

Name: Hello Elementor
Version: 2.4.1
Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: hello-elementor/woocommerce/emails/customer-on-hold-order.php
hello-elementor/woocommerce/emails/customer-processing-order.php

### Action Scheduler ###

Complete: 124
Oldest: 2021-08-31 04:15:45 +0000
Newest: 2021-09-30 07:19:31 +0000

Pending: 4
Oldest: 2021-09-30 07:34:31 +0000
Newest: 2021-09-30 16:15:46 +0000

### Status report information ###

Generated at: 2021-09-30 07:21:46 +00:00

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I changed to Twenty Twenty-One theme, and here’s the recording: https://www.dropbox.com/s/ef1nzer01vyhde3/FinalVideo_1632987684.051564.MOV?dl=0

The issues are the same.

Hi @abwaita,

Thank you for replying.

I have tested with different themes. And I have also tried deactivating other plugins one by one to see if those plugins are causing any conflicts. But the issues remain.

Then I remembered that I’d had a staging website setup before the 5.7.1 update. The staging website is running on 5.6 version. And there’s no issues there, so I believe it is the new update that is causing those issues.

Here are a few devices that I used to test the page: iPhone 12, iPhone SE, iPhone 8 and iPad Mini 5.