Shravan Bhaskaravajjula

Hello @jusemora30,

We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

We’re here to help whenever you’re ready to continue.

Thank you for your understanding and cooperation.

Hello @marcina1,

We recommend using an SMTP plugin for better email delivery.

Typically, emails can be sent either through your hosting provider’s email sending mechanism or by using an SMTP plugin. Since the cart abandonment plugin operates on top of WooCommerce, if you can send WooCommerce order emails without an SMTP plugin, the cart abandonment recovery emails should also be functional.

However, if you are experiencing issues and this functionality is not available, we suggest reaching out to your hosting support for further assistance. Alternatively, you can set up an SMTP plugin as recommended in this article: https://cartflows.com/docs/recovery-emails-not-sending/.

Let us know if we could be of any further assistance.

Hello @josssv,

Currently, our plugin does not support restricting allowed cards with the Payment Element; this feature is only available with the Card Element.

Stripe has introduced this functionality for the Payment Element in their beta version, but it is not yet available to all users.

We will implement this feature once Stripe releases it more broadly. For further details, please refer to the documentation: https://docs.stripe.com/payments/customize-payment-methods#filter-card-brands.

Let me know if you have any questions or concerns left unanswered as I would be more than happy to assist you further.

• This reply was modified 3 months, 3 weeks ago by Shravan Bhaskaravajjula.

Hello @flyingphyo,

We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

We’re here to help whenever you’re ready to continue.

Thank you for your understanding and cooperation.

Hello @vegitoss3,

You can add UTM parameters to your recovery emails. Please refer to this screenshot for guidance: https://bsf.d.pr/i/84hM6f.

Try implementing this and let us know if it meets your requirements.

Looking forward to your feedback.

Hello @gagan123kumar,

I noticed that the abandoned cart functionality is not working on your checkout. Have you recently changed the theme or any other settings? Please try deactivating and reactivating the cart abandonment plugin. Also, check the plugin settings to ensure the “Enable tracking” option is enabled.

Additionally, please check for a theme or plugin conflict by temporarily switching to a default WordPress theme and deactivating other plugins except for WooCommerce, Cart Abandonment, and other required plugins. Check if the cart abandonment functionality works, and let us know the outcome. Please perform this debugging on your staging website.

Looking forward to hearing from you.

Hello @davidzhf,

We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

We’re here to help whenever you’re ready to continue.

Thank you for your understanding and cooperation.

Hello @flyingphyo,

Please try visiting https://yourwebsite.com/.well-known/apple-developer-merchantid-domain-association and ensure the file is available, and there are no server-side permission issues or any other server related errors.

Additionally, go to the Stripe plugin settings > Express Checkout, and share a screenshot similar to this: https://bsf.d.pr/i/1gj0QW.

Looking forward to hearing from you.

Hello @a95web,

We have not removed the signup/login functionality on the checkout page. Please refer to this screen recording: https://bsf.d.pr/v/U6szmd. If I have misunderstood the issue, kindly share a screen recording of the problem so we can review it and provide further assistance.

Looking forward to hearing from you.

Hello @gagan123kumar,

Please share your checkout URL with us so that we can check if the AJAX calls are being executed. We will attempt to abandon an order and update you on our findings.

Looking forward to hearing from you.

Hello @alexviar,

Please share your shop page and the steps to replicate the issue so that we can investigate further, consult our developers, and provide you with an accurate response.

Looking forward to hearing from you.

Hello @jeffca,

Thank you so much for your wonderful review and ratings.

Reviews like these encourage us to put in more effort to serve you.

Please feel free to get in touch if you need help with anything.

Thank you & Have a great day ahead!

Hello @alv212,

Thank you for bringing this to our attention. We apologize for any inconvenience caused by the issue. We understand how important it is to have a seamless checkout experience, and we appreciate your patience.

We are pleased to inform you that our developers have addressed this issue. The fix will be included in an upcoming update which will be released in a couple of days. Once the new version is available, please update to the latest version, and the issue should be resolved.

After updating, if you find that the issue has been resolved, we would greatly appreciate it if you could consider updating your rating to 5 stars. Positive feedback helps us reach and assist more users who may benefit from this free plugin.

If you have any further questions or concerns, please do not hesitate to reach out. We are here to help and are more than happy to assist you.

Thank you for your understanding and continued support.

Hello @wordpresssites,

Currently, we do not have any functionality or suggestions available to display the payment buttons on a Custom Post Type (CPT) page. I will share this as a suggestion with our internal team. They will review it and plan according to feasibility and priority.

Thanks for your understanding.

Hello @contemplate and @alv212,

Our recent update includes the ‘Payment Element’ functionality. If you enable this option instead of the ‘Card Element’, you will see the ‘Flexible Payment Options’ title in the checkout payments section. However, you can easily change this title in the plugin settings. Please refer to this screen recording for guidance: https://bsf.d.pr/v/vX87g2.

Alternatively, as @alv212 suggested, you can switch back to the ‘Card Element’. Both options will not cause any issues with past subscriptions.

Hope this helps.