bhvreddy

Hi @malae

We’ve resolved the issue and just released a new version (4.19). Please update the plugin to the latest version.

Once again, thank you so much for reporting the issue!

Have a wonderful day!

Thank you so much for reporting the issue.

Fix for this issue will be included in The next release.

Have a nice day

Hi,

Apologies for the delayed response and any inconvenience caused.

The greeting form is available in the Pro plugin.
Since this forum is created by WordPress, it is specifically designed for the Click to Chat main plugin. We received your message from the Pro support forum and will continue to assist you there.

Have a nice day,
Thank you

Thanks for adding the fix ?? <3

Hi,

The issue might be when multiple posts are loaded on the same page. (main product and related products), the post id might be getting related product and applying those variables.

we can fix this issue by changing the chat hook load position to wp_head or get_header.

https://holithemes.com/plugins/click-to-chat/chat-load-hook/

Thank you so much for the message.

Have a nice day!

Hi,

We can understand.
https://holithemes.com/plugins/click-to-chat/support/

currently this variables are available that are specific to WooCommerce

• {product}?: Name of the product.
• {price}?: Current price of the product.
• {regular_price}??: Price without any discount.
• {sku}?: Stock left.
• {site}?: Name of the website.
• {url}?: The current page link.
• {title}?: The current page title.

https://holithemes.com/plugins/click-to-chat/woocommerce-single-product-pages/

Have a nice day,
Thank you

Hi,

Thank you so much for the message.

[url] Get the URL value at the front end. thats why its working fine.
{url}, {product}, {price}, … all dynamically updated on the server side. It seems like other page values are getting. (where multiple posts are loaded)

Is it possible to share the website address where the issue is occurring?

Have a nice day,
Thank you

Sure, friend, It will be very helpful for us to identify and fix the issue.

If it’s feasible, could you please enable the debug log temporarily? This would help us capture any errors on the backend and pinpoint the issue more effectively. Once the debugging process is complete, we recommend disabling the debug log for security purposes. https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/

is it possible to start the chat from the support forum?
https://www.ads-software.com/support/plugin/click-to-chat-for-whatsapp/

Thank you so much for your cooperation. Please let us know if you have any questions or need further assistance!?

Hi @thewebmonk

perfect. Thank you so much for the message. we are committed to improving the performance.

Have a nice day!

Hi,

The WhatsApp chat plugin installed on your website does not belong to us.

Its a different plugin.
https://www.wafflekavanozu.com/
we checked from: https://web.archive.org/

If the issue is related to the Click to Chat plugin, please create a support question. we are happy to work on it.

https://www.ads-software.com/support/plugin/click-to-chat-for-whatsapp/

Have a nice day,
Thank you

Hi there,

It seems like there might be a cache issue. To resolve this, please try clearing the cache and then testing again.

Here are some potential sources of cache issues to consider:
– Cache plugin
– Server-side cache (if available)
– Content Delivery Network (CDN) cache (if available)

Have a great day,
Thanks!

Hi there,

Please ensure that a few things are automatically loaded. These are primarily required based on your website configuration.

ht_ctc_chat_options
ht_ctc_greetings_options
ht_ctc_othersettings
ht_ctc_plugin_details
ht_ctc_switch
ht_ctc_s4

We appreciate you reaching out. We’ll work on improving the performance.

Have a great day!

Hi,
We just now checked your website: https://handycandyq8.com/en/shop/
It’s working fine. It might be a cache issue at that time.

Have a nice day. Thank you

Hi,

It might be a cache issue. Please clear the cache and test.

or

Please check if page-level settings are changed.
https://holithemes.com/plugins/click-to-chat/change-values-at-page-level/

Have a nice day,
Thank you

Hi,

Is it possible to share the webpage link where the issue is?

Have a nice day,
Thank you