Bikalpa ThemeGrill Support

Hey @thepadoctor ,

Thank you for writing in,

I checked your site to see the author’s image and it seems to be displaying correctly. Please check this screenshot: https://prnt.sc/ybhDkGaUTY6I.

Do let me know if this is not what you were referring to and I will look into this again.

Regards,
ThemeGrill Support Team

Hey @noticiasdelsur ,

Thank you for writing in,

The number of licenses does not determine whether you can import the demo or not. Could you please contact us via our live chat by going to this page: https://themegrill.com/contact/ and clicking on the live chat button?

As the query is somewhat related to the pro version, we are not allowed to discuss it here as per the guidelines provided by org.

Regards,
ThemeGrill Support Team

Hey @survzeal ,

Thank you for writing in,

I am sorry but I could not figure out which button are you exactly referring to. Could you please provide me with a screenshot of it/them?

Regards,
ThemeGrill Support Team

Hey @christinbjornrud ,

Thank you for writing in,

The update should not cause any such issue. Were there any changes in the theme’s core files?

Anyway, glad to know that the issue has been solved.

Regards,
ThemeGrill Support Team

Hey @enrickpierredelabriere ,

Thank you for writing in,

I checked your site but could not find any website title. It seems like you have chosen to not display it for now. Please check it once.

Second, I checked the post titles as well, and I noticed that all the titles used in the posts are H2 titles which is why I could not understand the part where you have mentioned that H1/H2 is missing.

Could you please provide me with the screenshots of the Hn titles of your articles and category page so that I can be clear on which titles you are exactly referring to?

Regards,
ThemeGrill Support Team

Hey @calismaportali ,

Thank you for writing in,

Yes, WPML is supported by ColorMag and you should be able to use it without any issues. Just to let you know, there are other translation plugins as well that are most used along with WPML. They are:

1.) Polylang
2.) Loco Translate

Regards,
ThemeGrill Support Team

Hey,

Thank you for writing in,

In order to add the Last Updated date, there are two ways:

1.) Use a third-party plugin. Example: https://www.ads-software.com/plugins/wp-last-modified-info/

You can also search for other plugins.

2.) Customize your theme’s code with the help of child theme. Please check this article to know how to create a child theme: https://themegrill.com/blog/tutorial-creating-wordpress-child-theme/

Regards,
ThemeGrill Support Team

Hey @lordcpx ,

Thank you for writing in,

You can surely add different languages to the theme. You will need to use third-party plugins for that. I would suggest you use the following two:

Loco Translate: https://www.ads-software.com/plugins/loco-translate/

Polylang: https://www.ads-software.com/plugins/polylang/

Regards,
ThemeGrill Support Team

Hey @wp-mememe ,

We appreciate you taking the time to drop this review.

Regarding the installation, we do have documentation that explains how to get started with ColorMag along with the ways to customize it. You can go through the documentation from here: https://docs.themegrill.com/colormag/ and if you have any issues with that, it would be better if you could contact us by creating a support thread from here: https://www.ads-software.com/support/theme/colormag/, at first. We have a dedicated support team who will help you out with your queries. I checked the support thread but could not find any, posted by you. If you have contacted us via some other support channel and we missed it, please let us know.

I am not quite sure about the part where you have mentioned branding and advertising. But, if you are referring to the copyright text pointing that all the rights are reserved to ThemeGrill, along with the sections like advertisements and logo that has the name ColorMag in it, you can easily customize all those sections. The ways to do so are included in our documentation as well. Designing a demo using the theme’s name is quite normal and as there are options to remove it or change it, you can always add your own content.

If you have any other queries and want to discuss the issues in detail, you can always contact us via our live chat by going to the official ThemeGrill site: https://themegrill.com/ and we will get back to you.

Hoping to get positive feedback from you.

Regards,
ThemeGrill Support Team

Привет @conter86,

Не могли бы вы сделать тест плагина, прежде чем мы рассмотрим что-либо еще? Пожалуйста, отключите сторонние плагины на вашем сайте и проверьте, работают они или нет.

Regards,
ThemeGrill Support Team

Hey @rodrigolivaresr, hello @ryancaldwell871 ,

Could you please let me know if the problem is occurring on your home page, blog page, or your single posts? I will be able to look into the issue easily if you could provide me with that information.

Regards,
ThemeGrill Support Team

Hey @davidtodtman ,

Thank you for writing in,

If you want to delete all the customizations and are ready to start everything from scratch, you do not need to re-install the theme. You can just reset your WordPress and your site will be restored to the default installation. For that, you will need to use this plugin called WP Reset: https://www.ads-software.com/plugins/wp-reset/

This will delete all your customizations that include pages, posts, media, settings, etc and you will be able to import the theme and start editing again.

Regards,
ThemeGrill Support Team

Hey @bueringo ,

I am sorry for the delay in getting back to you.

I again tested the demo on iPad Air 2 simulator and I was not able to use the hamburger menu, not only the menu item.

I will take this to our team to discuss it in detail and see if there is any problem.

Could you also contact us via our live chat by going to our official site as you mentioned the issue is appearing on the pro version as well?

Hoping to hear from you.

Hey @swizzler ,

Have you checked by deactivating the third-party plugins?

Regards,
ThemeGrill Support Team

Hey @mattbaehr ,

Thank you for writing in and extremely sorry for the delay.

Could you please check once by deactivating the third-party plugins?

Regards,
ThemeGrill Support Team

Hey,

Sorry for the delay.

Please use the CSS below to hide page title:

.page-header{
    display: none;
}

and the CSS below to hide cross sells:

.cross-sells{
    display: none;
}

Regards,
ThemeGrill Support Team