billwatsonaz

Hi Doug –

Sorry to report this did not help. I actually followed these directions, but then also even uninstalled the Facebook for WooCommerce plugin and reinstalled it. I followed all the steps and I still only have 38 items (I deleted a previously synced item). I am starting to feel hopeless about a resolution. Screenshots of the steps for reconnecting are below.

https://snipboard.io/5N24ZW.jpg
https://snipboard.io/gJoE4z.jpg
https://snipboard.io/TeL5Ja.jpg
https://snipboard.io/CaxYE9.jpg
https://snipboard.io/U7pNxo.jpg
https://snipboard.io/2bQcOy.jpg
https://snipboard.io/9FNO5P.jpg
https://snipboard.io/npXq5j.jpg
https://snipboard.io/JZelxy.jpg
https://snipboard.io/lWmICT.jpg
https://snipboard.io/450g1t.jpg

Do I perhaps need to delete my Business Manager account somehow and re-create that? Sorry I am grasping at straws here. Thanks.

Hi Doug –

Thanks again for writing me. I completed the deletion of the catalog as listed and when I reconnected WooCommerce to my Facebook, it wanted to create a catalog called “Products for Bill Personal catalog” (Screenshot: https://snipboard.io/gE9k6S.jpg), so I went in and changed it to match what you explained I should see “Bill and Threads – WooCommerce” (Screenshot: https://snipboard.io/c6yxgr.jpg). Once I set this up, the catalog is still only showing 39 items and no active connections (Screenshot: https://snipboard.io/t2L54R.jpg).

Still hoping for additional help. Thanks!

Hi Doug –

Thanks again for your response. I do not see the items in the catalog. When I click on Commerce Manager, I only have one catalog listed (Screenshot: https://snipboard.io/JtvRV6.jpg) and when I click items and browse or search for the specific item in the screenshots I used before it is not found (Screenshot: https://snipboard.io/F04yMW.jpg).

Thanks,
Bill

Hi Doug –

Yes, only 39 are showing synced and we should have 79 items (I do have 5 custom products I do not want to sync. I looked at one of the items not syncing and it is showing “Sync and Show” and has a Facebook ID. (Screenshot: https://snipboard.io/6XGc3O.jpg)

When I click the link on Facebook I get an error saying “This Content Isn’t Available Right Now. (Screenshot: https://snipboard.io/x3b1Yz.jpg).

I am absolutely confused as to why this is not working and it is making it hard for me to link to the products to sell them for the holidays. So I thank you for your continued help in this matter.

Hi Doug –

I can confirm that there are no restrictions on my Product Sync page.

I do have the debug mode turned on. These are the only error I see generating when the product feed is being created.

12-03-2020 @ 18:11:01 - 218: No options for attribute_type
12-03-2020 @ 18:11:01 - 196: No options for attribute_graphic-choice
12-03-2020 @ 18:11:01 - 196: No options for attribute_name-font-choice

If you have tips for me on these, I would appreciate it. Meanwhile, I will also see if I can find these on the items not showing.

Hi Doug –

Unfortunately, it does not. I have 79 items marked as in-stock and they are all set to sync and show for Facebook. None of them are digital items either. This is why I am so confused. Thanks.

Live well,
Bill

Hi Doug. Yes, I was able to get it reconnected, but am still having the issue I mentioned afterward that only 39 of my 82 items are syncing to Facebook. I have tried using the Product Sync button and have disconnected and reconnected the sync. What else can I do to get the rest of my products to show? Thanks for your help!

Thank you so much for your post, zdenys! I tried to add the snippet above and received an error (https://snipboard.io/NPGmgD.jpg) stating:

The code snippet you are trying to save produced a fatal error on line 1:

syntax error, unexpected ':', expecting ';'

I then tried the delete all products from Facebook code and it seemed to run, but the products were still in my FB catalog. I deleted the catalog, uninstalled the connection to Facebook and reconnected it. There are products that have synced again to Facebook, but now I only have 39 (before I had 42). I have tried the Product Sync button. I am really at a loss. Appreciate your continued support.

Thanks, Rohan. I was also able to get reconnected using this method. I will watch for synching of my items, but so far it is still only showing the 42 out of the 82 items I have setup.