biskupator

Thanks for the reply @abletec
I will first comment your points so we’re on the same page.

1) That’s what I tried to do, but, since you mentioned www.ads-software.com and my website admin panel can, and should, have different passwords, apparently I don’t have main WordPress account credentials

2) WP admin panel and FTP credentials were given to me not by the hosting provider (Hetzner),but by the company that made the website. I recently asked them for access to the site and were given those credentials. Email address for admin panel is in the company domain ([email protected]). What should I ask them for if I wanted to take complete control of the website (change the email address) and get full access to WordPress account associated with the website?

3) I didn’t know that. That explains my login issue as I probably don’t have main account password.

The website in question is linked above, my host is Hetzner. Unfortunately I already somewhat know that this biz is not at all standardized, when I tried updating PHP on my website. I found the procedure Hetzner wants me to apply, but yet another account credentials are required.
Since you have insider insight could you tell me if konsoleH is just a control panel like cpanel.
And who should I contact to get konsoleH credentials (I’ve never been there)? Should I go to the company that made the website or directly to Hetzner?

• This reply was modified 4 years, 4 months ago by biskupator.