Animesh Gaurav (a11n)

Hey @eguzmana – we have made a small change on our side and it appears the code snippet is now working. Could you please also check this from your side and confirm us?

Hey @aloeroot – thanks for sharing the staging site address. I don’t see your production site on our side but can see staging site and I also see subscribers and traffic stats attached to staging site. Since staging site is new, there shouldn’t be subscribers and stats here. With this all, I think the data of your production site has been already transferred to staging site. But we can revert this change so there is nothing to worry about.

As a next step, on the production site, if it is still showing the safe mode notice, could you please select the “Create a fresh connection” option and connect the production site to Jetpack and then let us know. We will then transfer the data from staging site to production site from our side.

Hey @breskelia – since you have a paid plan with us – could you please contact us directly from here from your registered email address to have us verify the ownership of the account and help us?

If you choose to reach out directly, please include a link to this thread.

Hello Jonatan – thanks for the confirmation!

I’m marking this topic as resolved now. But If you have any further related questions, you’re welcome to reply here and mark this topic as “not resolved” from the left sidebar of this topic (example) or open another thread for a new topic.

Hey, @jonatanharringq – we generally answer in the order we receive the support request. It appears the last restore for the site has failed because you canceled the plan. It looks like you canceled the plan to stop the restore? Could you please clarify if you still want to restore the site or if the goal was to stop the restoration that you started by mistake?

Also as a side note, as a paid user, you could also have contacted us directly from our contact page here.

Since the plan for the site has been canceled, do you want us to restore the plan back to the site? If yes, please contact us from registered email address here. If you choose to reach out directly, please include a link to this thread.

Hey @aloeroot – If you don’t need Jetpack on staging site right now then I’d recommend to delete Jetpack plugin from the staging site. If you have Jetpack connected to staging site then first disconnect the Jetpack plugin and then delete it from the staging site. And then disconnect and reconnect Jetpack plugin on production site.

In order to prevent this issue in future, if you are cloning the site from Production to Staging, then first, please deactivate the Jetpack plugin from the Production site ? and then clone the site to Staging ? then reconnect Jetpack at both Production and Staging site.

Similarly, if you are deploying the site from Staging to Production, then first, deactivate the Jetpack plugin both at Staging and Production site ? then deploy the Staging site to Production ? and then connect the Jetpack to the Production site.

Our biggest concern is avoiding data loss, specifically the list of several hundred subscribers.

You mean the site subscribers that are on Jetpack. Right? If so, if those subscribers get lost for any reason, we can try to find it, and then assign them to correct site. But yes it is good to avoid this situation to avoid more delay. ??

On a separate note, the Jetpack account is keyed to my email address, but when I sign into WordPress.com I don’t see this site, either the dev or live versions, in my list of websites (a couple dozen other client sites are showing, though). Any suggestions there?

I also don’t see this site in our database. In your account do you see the staging site or can you share us the staging site address?

Hey @tonyks7748 – I’m not sure if I understood the issue. Could you please provide us more details to help us understand the issue correctly?

I see you mentioned “Social link for FB is limited to group type” – could you please clarify which social link you are referring to?

You also mentioned “So why JetPack does not to change the link limit” – could you please clarify this as well which link limit you are referring to?

If you want, you can also take screenshot, upload it to Google Drive, Dropbox, OneDrive or similar service, and then share the screenshot link here.

Hey @hcmendez – To clarify, when you enable Jetpack’s Image CDN, your images are optimized and served from our servers to improve your site’s performance. However, we do not replace or overwrite the original image files on your site. The images remain stored in your Media Library with their original URLs.

The URLs you’re seeing (e.g., https://i0.wp.com/...) are the CDN-hosted versions that Jetpack serves to site visitors for faster loading. If you disable Jetpack’s Image CDN, your site should revert to using the original image URLs hosted on your server automatically. Images should not disappear because we don’t remove or replace your original image files.

I visited your site and I see the images are loading on the site on the website URL. Could you please confirm if the issue is still there?

If your images are still missing after disabling the Image CDN, it may indicate an issue unrelated to Jetpack (e.g., a caching issue probably).

Could you please ensure that your Media Library is intact and images in Media Library are loading? Also, if you have any cache plugins installed, please clear the site cache to see if that helps in resolving the issue.

Hey Bruce – Thank you for confirming that you can now add subscribers! I’m glad to hear the adjustment on our side resolved the issue.

Since everything seems to be working well now, I’ll mark this topic as resolved. However, if you encounter any related issues in the future, please don’t hesitate to reply to this thread. For any new questions or concerns, feel free to open another thread, and we’ll be happy to assist you further.

Have a wonderful day!

Hey Hari – Since your WordPress installation and Home URLs are different, I have made some changes on our side for your site. Could you please try to connect Jetpack again to the site and let us know how it went?

Hey there – could you please send us the URLs of images that you want to remove, and then we can remove them from our side?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Hey Luis, thank you for your prompt action and for opening the feature request.

I saw the request you opened on GitHub, and it appears the team is considering it. While I can’t guarantee that it will be implemented in the next release, there’s a good chance you’ll see this improvement in one of the future releases of the Jetpack plugin.

We appreciate your feedback and patience as we work to make Jetpack even better! If you have any further suggestions or questions, feel free to reach out.

Happy to help! It’s great to know the information was useful to you. If you have more queries or need help with anything else, don’t hesitate to let us know. ??

Hey @luispico – thanks a lot for reaching out to us and for sharing your feedback.

From what I read in your request, it sounds like the most efficient way to create a feature request here. Our dedicated team will take a look at that and get back to you with questions or feedback if needed.

Hope that helps! ??

Hey @lamboman666 – I checked you site address but I see it is not working in my browser. May I know when you said “I canot find the email associated with that account” – do you mean WordPress.com / Jetpack account, your web hosting account, or the account where you have purchased the website domain?

Please provide us the details, it will help us to guide you in the correct direction!