bizswoop

You might have created an internal support ticket with us as well, we responded, but didn’t get a response back from you.

This type of error is commonly related to web hosting or a firewall service. What this error means. Essentially the web hosting providers servers are timing out the communication with our app server. Can you check with the web hosting provider this log? We’d like to have them review and confirm.

Once this question is confirmed with the web hosting provider. Please follow-up with us directly on the support ticket you created. We will need the PHP debug log files, Plugin log files and BizPrint app log files to troubleshoot the issue and help you resolve the problem. You can easily send us those files using the active support ticket you created.

The ‘file’ type add-on feature is a premium based feature.

Unfortunately, we are unable to provide support on the public forum for premium features under the www.ads-software.com policies. Please contact us directly for support, https://www.bizswoop.com/support/. We’d be happy to help support you once you contact our support directly.

Currently right now we don’t support any export functionality for migrating add-on data to another domain. We are working on this feature and hope to have it released with a future update.

Reviewing the error you shared here, we don’t see a reference to our plugin. The plugin mentioned is the MailChimp for WooCommerce plugin.

Could you clarify the error information that is pointing to our Product Add-ons plugin?

We’d be happy to evaluate the issue, but this error log isn’t something we can take action on to review.

In the recent months, we’ve decided to move the development of the www.ads-software.com version of the POS to maintenance mode. You can learn more about this announcement on our support forum topics: https://www.ads-software.com/support/topic/point-of-sale-plugin-maintenance-mode-announcement/

The POS plugin will continue to be developed and downloaded from our site directly, included in release 3.0.1+ is a fix to the conflict with Mollie Payments payment gateway. You can learn more about the POS, Point of Sale POS for WooCommerce, https://www.bizswoop.com/pos

If you have any questions please submit a ticket to our support email and we’ll address you directly, https://www.bizswoop.com/support/. We’d love to continue helping your business with a POS plugin.

Thanks for reaching out, we’d like to review your logs for the plugin.

Can you please open a support ticket here: https://www.bizswoop.com/support/

In the support ticket, please include the following logs

– Print Log. Find the log at WooCommerce > Print Settings > Log. Copy Log
– Plugin Log. Find the log at WooCommerce > Print Settings > Log. Copy Log
– Debug Log. Find the log at WooCommerce > Print Settings > Debug. Get Remote Printers

We will review the logs to better understand what is causing the warning. We suspect either Step 7, of the setup documentation https://www.bizswoop.com/print-setup/ has the wrong API keys, or the database is not saving a print location correctly due to a corrupted table.

Please review existing support forum topics on this subject, https://www.ads-software.com/support/topic/hide-product-addons/

Using the open source www.ads-software.com version, we don’t support this functionality to exclude the notification on select pages. We do offer this feature as an upgrade add-on to our Store Hours Manager plugin. You can learn more here: https://www.bizswoop.com/wp/store-hours-manager-plus/

On the WordPress forum for the open source version, we can’t provide support or discuss the features in details of premium paid add-ons, but if you have any questions, please feel free to contact us directly on our website.

We tried to review the Theme you mentioned: “The7” by Dream-Theme, but this theme is a Pro theme, so we can’t review the code. But sounds like you might have found a solution to the issue with your theme.

If you’d like to send us any information directly, you can create a support ticket directly on our site at https://www.bizswoop.com/support/

Thanks for the screenshot, it’s a bit hard to see, but looks like this could be a CSS conflict with the specific theme you are using.

Have you tested the issue with the standard WooCommerce Store front theme? Does the issue still occur? We can’t reproduce the issue with the Store front theme, so we suspect it related to this specific Theme CSS. Which theme are you using for the site?

Sorry, I’m not sure I’m following your question related to the layout and css for the active theme.

But yes, I can confirm. The plugin supports both Single and Variable products.

You can assign an add-on to apply globally to all the Variations. Or assign an add-on to apply only for a specific Variation.

For example, here in this quick video:

We have provided a response to another forum post to answer this question.

https://www.ads-software.com/support/topic/hide-product-addons/

We hope this helps you to find the right solution.

We’d be happy to clarify how to setup the schedule for this use case of

‘My store Opening Timing is 02:00 PM and Closing Time is 02:00 AM’

Our day schedules work on a 24 hour time period. As a result, you can’t set a time period after 11:59 PM, this will cause a period conflict and can’t be saved.

To set up this type of schedule you can do the following, as an example.

Friday
02:00 PM to 11:59 PM

Saturday
12:00 AM to 02:00 AM
02:00 PM to 11:59 PM

In this example, the store will open at 2:00 PM on Friday and remain open until 2:00 AM on Saturday. The store will close at 02:01 AM on Saturday and open again at 2:00PM on Saturday.

This will allow the schedule to transition from 1 day ending and another day starting based upon your open hours.

We’d be happy to help support troubleshooting this issue further for you.

For us to troubleshoot the failures, we’d need the following logs from you.

– BizPrint Cloud App log, Click BizSwoop Logo running on the desktop taskbar. Select Get Logs
– Print Manager Plugin Logs, WooCommerce > Print Settings > Logs tab. Plugin Log
– Print Manager Print Logs, WooCommerce > Print Settings > Logs tab. Print Log

Please submit these logs directly to our support channel at https://www.bizswoop.com/support/, for privacy of your information, please don’t post the logs on the public forum post. We will follow-up directly with you on the ticket created in our support channel.

The SSL certificate issue error has been fixed. The location printer data has been restored. You should be all set now for the service. If you encounter any new issues, please let us know.