mobilefox

I recommend you reach out to your host and ask them if the PHP XML extension is installed and active on your server? If it’s not installed PHP won’t be able to parse XML, which can result in a parse error being reported.

There are a number of reasons why media uploads would fail in the app. Try following these steps to troubleshoot upload issues:

1. Check that your device has enough storage space available (we recommend at least 1GB of free space).
2. Try uploading your media using a different internet connection. If your network isn’t stable, this can cause media uploads to fail.
3. Contact your web host and check to see if they’re limiting incoming and outgoing connections over XML-RPC. The WordPress mobile apps use this file to communicate with your site, but some hosts limit connection requests to that file.
4. Confirm that you can upload the same image or video from your site’s wp-admin > Media section. If this also fails, you can verify your Maximum upload file size listed at the bottom of the Upload New Media page to confirm if this needs to be increased.
   
   To increase your upload file size, you’ll need to add code to your root .htaccess file or contact your host for assistance.
5. Check for any plugins that may be causing an issue. You can disable all plugins and try uploading media. If the issue doesn’t replicate, you can reactivate the plugins one at a time until the issue returns to narrow down the problematic plugins.

I see the trouble. When our app tries to connect to your site this is what it gets back:

(Image link: https://d.pr/i/fd8o4H )

It is quite odd that GoDaddy is saying that your XML-RPC file isn’t being blocked by them, as when we test https://www.alhitstheroad.com/xmlrpc.php right now this is the result. I recommend you share this screenshot with them to best guide them towards resolving the issue.

I see the trouble. The app will need access to the XML-RPC file for your site, but it’s currently not loading, which means the app isn’t able to connect. I recommend you check the following:

– Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.

– Do you use any security plugins that may block access to this file? If so, could you try to disable the rule that blocks XML-RPC in them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

– Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

@deancheukalam have you checked for security plugins on the site that may be blocking the app? The app may look like a bot to such plugins and be blocked

Checking the site I still see a security certificate error when I try to load your site address + xmlrpc.php . Access to that is necessary for the app to be able to login, so until it can load, the app won’t be able to work with your site. Have you reached out to your host about this? They should be able to help get it resolved so the app can work with your site.

The set up of your site’s SSL certificate is usually managed by your site’s host, in this case it looks to be Digital Ocean, or within a plugin. Since I dont have full access to your site, I can’t see exactly where it’s set up. Your host should be able to assist further with this though in either case.

I think I see the trouble. The app needs to be able to access 2 parts of your site to log you in: your URL + /wp-admin and your URL + /xmlrpc.php .

When I try to load the XML-RPC for your site I get an error message: Secure Connection Failed. This is likely what’s causing the app to have trouble too. I know the message it shares with you isn’t particularly helpful, but it has trouble “seeing” your site is a www.ads-software.com site if those areas aren’t working.

Your host should be able to help you correct the SSL certificate issues that cause the error message seen on XML-RPC so the app can log you in to the site.

I can see why it’s annoying to have some images unsupported in the app. These kinds of images are supported in WordPress core, so it would make sense for them to be in the WordPress app as well.

At this time Webp is supported on Android, but it’s not yet in the iOS app. There is an open issue to add it, however, and I’ve noted your wish for a solution in the Github issue on it

The Jetpack app can help you connect, but it’s not required to login. What is required is that XML-RPC and /wp-admin be accessible for the app. Usually if it can’t tell that your site is a WordPress site one of those has a security measure on it that’s blocking the app. I’d suggest looking at your plugins or checking in with your host. The app will look like a bot when it tries to log you in, so it will get caught in any security around xmlrpc and /wp-admin

I see that https://shortbreadjunkie.com/ redirects to https://shortbreadjunkie.com/wp-admin so you will need to use the Jetpack plugin to connect your site to the app. The app can only handle a default WordPress site set up to connect to your site with out it, where your homepage, wp-admin and XML-RPC load unmodified. With Jetpack the app is able to connect through your WordPress.com account instead.

Time out errors like you’re seeing means the app is trying to send the data to your site, but your site isn’t responding. Usually this happens when a plugin is modifying how images are managed on the site. I’d recommend temporarily disabling all plugins except Jetpack and testing to see if you can add images then. If it works, you’ll know a plugin is the cause of your trouble, and can turn them back on one by one to find the cause.

Yes, right now the issue with back dating posts remains in the WordPress app. The bug has been reported